Laura Gomez Kilby – BSEE, ASQ CQE

*** ********** ***** ************, ** 29681 864-***-**** acxd5q@r.postjobfree.com Certified QE with proven ability to enhance and elevate understanding of action steps required in addressing aspects of Quality and Warranty issues on manufacturing, marketing and serving of customers across multiple brands and manufacturing locations. Excellent communicator, listener, and troubleshooter, with expert written and verbal fluency in Spanish. Adept in managing multiple projects simultaneously, using effective time and priority management skills. Relates easily to customers with wide range of backgrounds and personality types. Detail oriented with superior analytical and project tracking skills. Readily absorbs technical information. Project Management Exemplar Global Lead Auditor Training for ISO 9001 Black Belt Training LED Technology Native English/Spanish Speaker SAP

RCCA Leadership Microsoft Office Proficiency Personnel Leadership Hubbell Lighting Inc., (HLI), Greenville, SC 2007-2016 Quality Engineer

Communicated with US, Mexico and China suppliers and manufacturing facilities to correct or improve product quality provided to HLI by developing or changing their process and procedures through HLI Corrective Action process

Lead plant Quality group in methods and tools required for data analysis and proposed corrective actions; Reviewed RCCA progress across multiple product Brands and manufacturing facilities and prepared results for management reporting; Average opening and closing 160+ cases per year

Provided leadership and guidance to Quality Tech position; Training them in first article inspection, quarantine of inventory in distribution centers and corrective action submittal to suppliers

Performed quality audits at HLI manufacturing facilities and provided feedback to management in areas needing improvement as well as highlight best practices to be shared with other facilities

Point of contact to facilitate Spanish communication with manufacturing sites in Mexico

Responsible for communication and coordination to quarantine defective product in manufacturing and distribution facilities. Managing 150 to 300 quarantine notifications per year

Directed management of rework on stocked inventory with Brand and Warehouse Management; Reviewed lowest cost options and ensured correct facilities were utilized when UL/CSA compliance was required

Developed procedures and instructions for Corrective Action Report, Stop Shipment and Product review

Pioneered development of HLI’s standard requirement for Solid State Lighting technology for purchase complete products with goal of ensuring the integrity of the product was acceptable to HLI standards before approving and releasing to inventory

Created and implemented chargeback system to suppliers to recuperate cost associated with defective inventory and/or rework; Recovered $895K over 3 years

Lead weekly meetings with Warranty Department and manufacturing facilities to discuss top 2-5 problems experienced in the field to provide early detection of problems and facilitate faster corrective actions; Assisted in a high percentage of the root cause corrective action for 200+ warranty claims per month

Managed teams in 8D investigation for root cause on high risk cases requiring inter-departmental cooperation; Coordinate return of defective product, secure new samples, submit testing, report back to upper management

Served as Leader for Project Management of high-risk warranty complaints to ensure timely resolutions were implemented to satisfy and retain customers; Coordinated and tracked replacement of rework inventory with warranty, manufacturing and/or supplier; Manage analysis and/or chargeback of defective material; Instrumental in maintaining two large national accounts with $5M to $10M in potential sales

Communicated with all levels of management from Quality Manager to CEO in project proposals as needed for project updates and summaries of project savings and completion

Fluent in Spanish, which proved as a critical skill set in communication between Corporate office, customers, marketing personnel and manufacturing sites throughout Mexico PROFESSIONAL SUMMARY

CORE COMPETENCIES

EMPLOYMENT HISTORY

Laura Gomez Kilby, 864-***-**** Page 2

Faurecia, Fountain Inn, SC 2006-2007

Rework Supervisor

Created work instructions per engineering requirement

Secured rework material

Supervised rework utilizing temporary labor or outsourcing agency including transportation to rework site.

Coordinated quarantine and rework of product in house Home School Educator 2003-2005

Created individualized lesson plans in Algebra, elevating student achievement by three grade levels

Provided parents with quarterly progress reports Southside Christian School, Greenville, SC 2000-2003 High School Algebra Teacher

Prepared lesson plans and developed curriculum guides for Algebra II and Algebra II Honors classes. Eighty plus students

Automated Control Technologies, Chesterfield, VA 1988-1991 Office Manager/Co-Owner

Virginia Power/North Carolina Power 1984-1988

Assistant Operations Supervisor 1986-1988

Division Planning Engineer 1985-1986

Coordination and Planning Engineer 1984-1985

Coordinated restoration of service during storms communicating with crews of 100+ personnel

Designed five and ten year plans to add new substations, transmission and/or distribution lines for previously rural areas. Liaison to departments that managed land acquisition

Presented plans to management for service expansion, included guidelines for continuous upgrades;

$5,000,000+ project approved

Sized protective relays and fuses for distribution power lines to ensure proper protective equipment was available at each level of distribution

Georgia Institute of Technology, Atlanta, GA, Bachelor of Electrical Engineering with Honors Virginia Power, Supervisory and Management Skills training Hubbell Lighting,

Columbia Design Institute: Ceiling Systems; Thermal Testing; Electrical Construction; Performance Requirements; Mechanical Construction; Optics.

Hubbell Indoor Lighting University: Extreme Environments; Downlighting; Inverters; Harsh and Hazardous Environments; Fundamentals of Project Management

The Lighting Research Center: LED Lighting Institute South Carolina DSS and DHEC qualified interpreter English/Spanish; Various teacher training seminars/workshops; Volunteer parent at Greenville Technical Charter High School Organized community and skilled labor to develop/renovate neighborhood pool. Negotiated pool management and updated pool rules and regulations. Project cost $50,000. Soccer Team Volunteer

Church Envolvement

EDUCATION AND COMMUNITY INVOLVEMENT

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