Customer Service Manager

*** *** **** ** *** * Port Vue, PA ***** 412-***-**** ********@*****.***

Lisa Onderko

Professional Experience

Parts/ Service Advisor

Jim Shorkey Ford 2015-Present

Responsible for daily orders, inventory check, and taking phone calls

Taking care of customers and technicians to advise for parts

Oversee and dispatch work for technicians

Front desk work -greeting, writing orders, and closing out orders with customers

Take appointments

Responsible for fleet accounts and payments

Office Manager 2007-2015

Daryl Fox Auto

North Versailles

Responsible for daily operation of the office and shop

Recording and tracking work schedules and reports for staff, purchasing, inventory, and supplies

Compile data for reports and enter into spreadsheets, scanning, and forward documents

Created filing system and organization structure

Type correspondence reports & update forms

Front office responsibilities, include answering phones, directing calls, and sorting and distributing mail

Oversee the management of all accounting and general bookkeeping functions

Responsible for payable, invoicing, and information packets for insurance claims

Maintain and review financial reporting using Quicken software

Work with outside accounting firm to complete audit and prepare employee W2 returns

Produce monthly tax reports on sales and invoicing

Manage accounts payable, receivable, and past due collections

Manage cash on hand and customer accounts

Issue returns, refund, and exchanges

Ensure customer satisfaction, answer questions, and resolve complaints

Emission inspection license on all class C vehicles

Front Office Supervisor 2005-2007

Main Auto Parts

Turtle Creek, PA

Responsible for daily operation, answering phones, and taking order for parts

Responsible for inventory and putting away stock

Type correspondence reports & update forms

Oversee invoices and daily reports

General Accounting, Customer Service, inventory, and purchasing

(See above Daryl Fox (partner in Main Auto Business) left Main Auto to start Daryl Fox Auto and hired me to perform same duties)

Driver/Commercial sales Manager 2002-2005

Pep Boys

Bethel Park/West Mifflin

Close Register out, prepare bank deposits, make bank drops

Ensure daily operation of staffing, loss prevention, and merchandising of products and services

Training, and new employee orientation

Assist in schedule creation ad daily adherence including approval of changes

Ensure schedule coverage in an event of a call off

Assisting other personal as needed

Dispatched driver to location needed

Responsible for daily operation

Responsible for all outside purchases and paper work

Front counter responsibilities such as answer phones, wait on customer, and handle a register

Education

1999-2002 Baldwin High school Baldwin, Pa

2005-present

Emission certification Steel center Vo-tech West Mifflin, PA

Computer Proficiency

Quicken

Mitchell Manager & Manager Plus

MS Suite

Macintosh operating systems

Typing 60 + wpm

CDK program

References

Bob Songer

Julie Fisher

Joanne Dufek

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