Customer Service Professional Experience

Cheryl Tyler

**** ***** **** **. • Charlotte, North Carolina 28227 • 704-***-****

*************@*****.*********:*************@*****.***

mailto:*************@*****.***

OBJECTIVE

Experienced professional with strong customer skills poised to transition my leadership and effective communication abilities into a role where I can partner in the growth and development of my skills as well as contribute to the success of a team that is motivated and client focused.

CORE COMPETENCIES

Customer Service

Collaboration

Conflict & Dispute Resolution

Client Focus

Leadership/Development

Time Management

PROFESSIONAL EXPERIENCE

Amazon - Pit Driver

Concord, NC 2015 - Present

Load Pallets

Sort Packages

Complete assigned tasks in specified timeframe

Salon Se Swa - Hair Stylist

Rocky Mount, NC 2012 - 2013

Coordinate appointments for clients

Provide excellent stylist services for clients to their satisfaction

Maintain self-education on new styles and tools to enhance client experience

Walmart - Customer Service Specialist

Charlotte, NC 1995 - 2010

Respond to customer complaints and questions

Ensure total satisfaction of customers during their shopping experience

Adhere to safety procedures in ensuring the security and safety of customers within the store

Adams Mark Hotel - Front Desk/PBX Operator

Charlotte, NC 1995 – 2005

Operate hotel switchboard, take calls, and provide accurate information

Compute bills, take payments, and manage registration process

Accommodate guest requests

First Union Bank - Documentation Analysis Processor

Charlotte, NC 1994 - 1995

Record all transactions promptly, accurately, and in compliance with banking procedures

Answer inquiries regarding bank and services provided

Perform specialized task such as preparing checks, money orders, & exchanging foreign currency

Duke Energy - Customer Service/Data Distribution

Charlotte, NC 1994 - 1995

Identify and assess customers’ needs to achieve satisfaction

Provide accurate, valid and complete information by using the proper tools/procedures

Build sustainable relationships of trust through open and interactive communication

SKILLS

Organized/Detail Oriented

Professional Demeanor

Excellent Communication Skills

Highly Adaptive

EDUCATION

CENTRAL PIEDMONT COMMUNITY COLLEGE (1999-2001) Major: Business Administration

CAROLINA BEAUTY COLLEGE (2005-2007)

Cosmetology License

REFERENCES

Chamasha Tyler 704-***-**** **********@***.*********:**********@***.***

John Jenning 704-***-**** ***************@***.***

Carrie Jackmon 704-***-**** ******.*******@*****.***

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