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NORDIA CHAMBERS

** ******* ******, *** * Highfield, Spanish Town, St Catherine, Jamaica W.I.

(C) 1-876-***-**** acxd36@r.postjobfree.com

Professional Summary

Over 9 years Customer Service experience in banking seeking a position with an organization where I can utilize my skills and experience to improve operations, increase profitability, and enhance growth.

Skills

Exceptional Interpersonal

Communication

Staff training

Efficient multi-tasker

Customer service-oriented

Organized

Deadline-oriented

Attention to Detail

Work History

Part-Time Virtual Assistant

Senior Planners Industry Network – United States of America 01/2016 – Present

Provide customer service for members - Approve membership requests within the database, LinkedIn Group, and Facebook Group,

Maintenance of the membership database - Set u registration information and provide general database maintenance and "clean-up" projects.

Update/Add registration data for events and communication projects. Work on any other projects as requested by the Vice President.

Create monthly newsletter

Customer Service Representative

RBTT/RBC/Sagicor Bank Jamaica Ltd – Kingston, Jamaica 01/2006 to 08/2015

Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Trained staff to ensure smooth adoption of new program.

Consistently cross-sold bank products at every opportunity

Recorded all transactions promptly, accurately and in compliance with bank procedures

Performed as a team player in allocating and coordinating the work flow

Promoted and maintain positive relations with all contacts, customers and potential customers

Provided an elevated customer experience to generate a loyal clientele. Page 2 of 2

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Built long-term customer relationships and advised customers on products and promotions.

Helped drive sales goals and achieve monthly quotas. Credit Officer

MicroCredit Limited – Kingston, Jamaica 09/2005 to 01/2006

Evaluated and recommended approval of credit loans

Met with applicants to obtain information for loan applications and to provide responses about the process

Submitted applications to credit analysts for verification and recommendation

Negotiated payment arrangements with customers who have delinquent loans

Ensured that all credit applications are processed on a timely manner based on stipulated guidelines and policy Conducted field visits for applicants as well as existing clients as required.

Education

Bachelor of Science: Business Administration

University College of the Caribbean – Kingston, Jamaica 2014

Coursework in Management Information Systems

Coursework in Project Management

Coursework in International Business Management

Coursework in Human Resource Management

Coursework in Production and Operations Management

Coursework in Public Speaking For Professionals

Associate of Science: Computer Applications and Business Studies Portmore Community College – St Catherine, Jamaica 2004 Certifications

Anti-Money Laundering and Anti-Terrorist Financing Awareness Human Relations and Professional Development

Contact this candidate