Customer Service Technician

Amedeo Leopoldo Perinetti

*/** ******* ******, ******* London SW1P 4NF

acxd0o@r.postjobfree.com 074********

Passion for IT - Computer graduate

Reliable team player with bird’s-eye view on company and customers’ needs. Experienced in corporate, public sector and private customers, with paramount attention to customer service. Approachable and always ready to help. Able to work autonomously with analytical thinking approach and maximum attention to detail. Progressive thinker with the ability to bring new ideas providing the power to make systems better. Task completion in a timely manner, meeting deadlines and exceeding expectations. Troubleshooting and resolving hardware, software and security issues on Servers and PC and mobile devices.

• Windows including XP, Vista, 7, 8, 8.1, 10,

Server 2003,2008,2012

• Mac OS X from 10.5 – 11.10

• Telephone systems, router firewall,

switches.

• Data recovery through specialized

software

• Security suite Sophos, AVG, Vipre,

Malwarebytes, Symantec, Spybot

• 1st - 2nd - 3rd line support to the UK and

European offices

• Working on Confidential matters &

retention of sensitive details

Work experience

June 2015-to present London IT Helpdesk Administrator Speciality Drinks Ltd

One of the largest spirit retailers in the UK, distributing both online and in its own stores. Known for the excellent level and auction of prestigious fine spirits. The role is the first IT contact point for all employees and reports directly to the technical director. Joined as junior technician became in a short period fully autonomous and capable of working proactively alongside the board of directors in all different areas: Head Quarters & warehouse, outsourcing & planning, retails & fairs.

HQ & Warehouse

Managed and maintained 200 workstations and peripherals. Planning & upgrade of telephone system, extension provisioning over an office space of 3 floors and remote site. Performed PCI compliance tasks and fix & improvement of existing wireless infrastructure.

• Liaised and managed an external IT support company ensuring 24/7 operation ability.

• Design of a new server infrastructure.

• Set up of 100 warehouse workstations for the new ERP System. Outsourcing & Planning

Dealt with suppliers/contractors in order to reach the business scalability, handled efficiently Q/A “how do I”, keeping up with new technologies for E-commerce business purposes.

• Planning & setup of new retail site from drawing

• Project sponsor for an external penetration test orientated to discover all security flaws

• Re-designing the current wireless infrastructure to meet the business requirements Retails & Fairs

Brand new network set up along with any IT equipment requirement, established procedures and manuals, trained employees on how to and troubleshooting procedures.

• Set up and deployment of new EPOS system for 5 stores

• Assistance and essential input with the IT/ AV requirements of the TWE shops February 2014 – June 2015 London Quest Technologies London Ltd IT technician

Company specialized in providing on/off-site server, computer and networking services for businesses, public sector and residential customers, designing and implementing new networks, troubleshooting and maintaining existing ones.

Provided system diagnostic with corporate clients in order to understand their requirements. Strategy plan for system implementation and upgrade over two year medium terms in respect of costs and efficiency.

• Upgraded schools networks wiring up 15 new lines, increasing reliability and operability.

• Upgraded security software on 20 workstations improving security in half working day.

• Met and exceeded customer’s deadline expectations in a sensitive software upgrade leading to a critical security issue.

• Troubleshooting problem thru the phone or if needed via remote software. Customer support: In-store general repairs, On-site installations, phone troubleshooting & remote desktop support and assistance.

• Software upgrade, hardware troubleshooting, repair and replacement

• Set up of existing and new machines, mobile devices, printers, access points

• 15 customers a day, up to 100 a week

• On line CRM, procedure operational management

June 13 – December 13 Italy Emotion Design Srl

IT technician

Web design company for blue chip clients, e-commerce and hosting.

• Installation and configuration of Windows systems within the Active Directory domain.

• Problems resolution of operations linked to client’s software.

• Install and configure security suite (antivirus, antispyware, etc.).

• Implementing solutions to backup and restore bare- bone.

• Replacing / upgrading PC hardware.

• Assembling and installing new workstations to network specs. Education – Professional Training & Certificates

2014 London Just IT Training Ltd

Network Professional Programme

• CompTIA A+ Essentials (passed 11/14)

• CompTIA A+ IT Technician (passed 11/14)

• MCTS Windows 7 (passed 12/14)

• MCTS Windows Server 2008 (attended 11/14, expected 06/15) 2013 Italy ITIS Giovanni Capellini

Graduated with full grades (A Levels equivalent) with IT orientation, Languages: Italian (mother tongue), English (excellent). Other formation and work experience

2014- 2015 London Pub & Catering

• Bartending provided prompt, efficient, friendly quality service at all times.

• Waiting, taking orders, silver spoon service.

2013-2014 Italy Lifeguard Instructor

• Followed a course of lifeguard training, in 2013 become instructor.

• Beach lifeguard in Portovenere, Italy, June 2013-september 2013.

• Trained groups of 80 aspirant lifeguards.

• Training Lifeguards with all required skills needed to work as a Professional Lifeguard, September 2013 February 2014.

• CPR and first AID training.

Contact this candidate