SHANNON

l aw r e n c e

FUNCTIONAL &

TECHNICAL SKILLS

• Excellent customer service and

problem-solving capabilities

• Extremely efficient time

management, planning and

organizational expertise

• Strong telephone etiquette

and interpersonal skills

• Proficient in Microsoft Word,

Excel, PowerPoint, and Publisher

EDUCATION

Business and Medical Administrative

Technology Diplomas

Central Georgia Technical College

National Honor Society/3.85 GPA

2015

Associates of Arts Degree

Florida State College at Jacksonville

1999

CONTACT

109 South Charity Lane

Warner Robins, Georgia 31088

478-***-****

acxcvk@r.postjobfree.com

Receptionist (February 2005 - October 2008)

Associates of Ophthalmology, Dr. Greg Jones Macon, Georgia Maintained front desk and reception area in a neat and organized fashion; served as the central point of contact for all patients; answered all incoming phone calls, scheduled appointments; prepared patient charts daily for two doctors; accurately entered patient demographics and insurance information in the computer; obtained insurance referrals and insurance pre-certifications.

• Reorganized entire filing system to streamline efficiency

• Exceeded performance expectations at every evaluation Program Supervisor for School-Age Children (February 2001 - October 2003) United States Air Force Base Sembach, Germany

Responsible for overseeing before/after school programs and managing the care of 50+ children ages five to twelve; developed and participated in activities for children based on individual capabilities and interests; facilitated several student clubs with input from children such as: homework help, reading, science, cooking, and chess; Developed creative displays to showcase children’s activities and interests through photos and artwork as well as designing a monthly newsletter to keep the parents properly informed of curriculum overviews, program schedules and special events.

• Helped teach children to solve conflicts in a positive way by implementing the “Peace Table” where children calmly sat to discuss their issues with another child and learned how to empathize with others

• Successfully facilitated monthly “Family Fun Nights” as well as multiple community projects, including large annual fund-raising carnivals with 200+ attendees

• Promoted to an administrative role within the program for more than 6 months before our family was re-assigned to an Air Force Base in the United States. Responsibilities included bookkeeping, answering phone calls and emails, filing, data entry, maintaining and generating detailed monthly reports, and assisting the Program Director with tasks as needed.

Licenses and Certificates

• Administrative Support Assistant Certificate (December 2015)

• Medical Billing Clerk Certificate (December 2015)

• MS word Application Professional Certificate (December 2015)

• Medical Front Office Certificate (December 2015) CAREER EXPERIENCE & ACCOMPLISHMENTS

Well-organized, driven and dependable administrative professional with multiple years of medical office experience; an astute leader and team-player with a respectful attitude and a desire to learn and acquire new skills.

professional and personal references available upon request

Contact this candidate