Customer Service Sales

Victoria Richards

**** ******* ****. ********, **** 43230 acxcu8@r.postjobfree.com Mobile: 614-***-****

EDUCATION: The Ohio State University, Columbus, OH B.S. Materials Science and Engineering

Expected graduation date: December 18, 2016

WORK EXPERIENCE:

Worthington Industries Worthington, OH Materials R&D Intern November 2015-Present

Received, documented, tested raw, processed and customer returned materials and created a presentation of results helping the lab increase job volume by 25% in 2016

Wrote lab and new equipment procedures for new processes and usage of equipment to standardize procedures for safety and increased productivity

Sectioned metal samples with machine shop tools: band saw, cut off wheels, hand grinders in a safe manner, and polished metallographic mounts of steel, aluminum, plated and coated metals

Imaged samples and areas of interest using conventional cameras, stereo microscope, compound microscope, metallograph and scanning electron microscope using attention to detail to keep track of corresponding samples and their micrographs

Characterized materials using energy dispersive x-ray spectroscopy (EDS)

Completed hardness testing including Rockwwell, Vickers and Knoop, manual microhardness testing and Vickers automatic hardness testing and mapping

St. Stephens Community House Columbus, OH Program Assistant June 2015-August 2015

Collaborated with a team of professional educators to design STEM based learning curriculum for summer learning program and supervised a classroom of 25 fourth grade students to improve math and science skills

Implemented new ideas to teach learning material to boost enthusiasm, resulting in our classroom winning first place in every program wide weekly engineering project competition

Resolved disciplinary issues with parents and students using interpersonal verbal communication skills

Macy’s Columbus, OH Seasonal Sales Associate December 2014-January 2015

Provided professional customer service in all women’s departments during busy holiday sales period and used sales techniques to assist customers in finding, selecting and purchasing items

Operated sales registers, while effectively managing cash drawers to ensure the amount was correct and customers were awarded proper discounts

Responded and managed customer calls about inventory, online shipping and effectively resolved customer complaints

Accurately maintained computerized record of merchandise during year-end inventory counts

TECHNICAL SKILLS:

Intermediate understanding of Microsoft Office, Matlab, Autodesk Inventor, CAD software, Microscopy Software, CES EduPack, Crystal Maker, LabVIEW

ACADEMIC ENGINEERING PROJECTS:

Shearing of High Strength Materials January 2016-Present

Managed project planning documentation that included identifying skills and equipment needed to track required training, budget management, and project deadlines

Project responsibilities included developing procedures for punching high strength steels using vaporizing foil actuator process and documenting results from tensile testing, cross sectional analysis in SEM, hardness testing, and graphing numerical results in Matlab and Excel

End Goal: Deliver process improvement solutions to developing vaporizing foil actuator process through comparing experimental results to develop a new semi-automated system

Advanced Energy Vehicle Project Design Project Manager

●Collaborated team of engineering students to build, program and document development of energy vehicle

●Designed model of vehicle using Autodesk Inventor and modified programming to fit design constraints

●Individual responsibilities: oversee project development, documentation and technical report

●Results: vehicle met all constraints and ran a perfect final trial ; received A on semester long project

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