Customer Service Microsoft Office

CHRISTINA CHUPP

*** * ***** **

FRANKLIN, IN ****1

Phone: 317-***-****

**********@*****.***

Phlebotomist III

Hard working, dependable, and friendly professional seeking a medical assistant/phlebotomy position and an opportunity to be a contributor to the overall success of an organization. Excellent communicator with strong interpersonal skills. Recognized for ability to work as a team player in a fast paced environment, effectively completing assignments on time, while offering superb customer service.

Key Skills

• More than 10 years experience as a phlebotomist

• Ability to provide nursing services such as medications and injections to patients

• Proficiency in blood collection by veni-puncture and capillary techniques from patients of all age groups, urine drug screen collections, paternity collections, breath/saliva alcohol testing, etc.

• Extensive experience working in the general public, educational, and medical office settings

• Liaison with All Levels of Staff & Public

• Excellent Customer Service

• Maintains Excellent Oral & Written Communication Skills

• Medical Coding Experience

•Electronic Medical Record experience (EPIC, Cerner Power Chart)

• Strong Organizational Skills

• Proficient in Microsoft Office and Hospital Software

• General Clerical Skills

• Keyboard, Calculate & Input Data

• Professional Multi-line Telephone Etiquette

• Error-Free Filing

• Ordering & Restocking Supplies

• Knowledge of Sanitary Regulations

Employment History

Traveling Phlebotomist

MedLab, Greenwood, IN/Columbus, OH 02/2014 – 11/2014

•Verifies test requisitions by comparing information with nursing station log; bringing discrepancies to the attention of unit personnel

•Verifies patient by reading patient identification

•Obtains blood specimens by performing veni-puncture and finger-stick

•Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures

•Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time

•Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed

Skills/Qualifications: Analyzing Information, Infection Control, Bedside Manner, Attention to Detail, Lab Environment, Procedural Skills, Quality Focus, Hospital Environment, Creating a Safe, Effective Environment, Performing Diagnostic Procedures, Informing Others

Medical Assistant/Phlebotomist

Cerner Health Connections, Inc Columbus, IN/Kansas City, MO 09/2012 - 10/2013

• Interview patients to obtain medical information and measure their vital signs, weight, and height

• Show patients to examination rooms and prepare them for the physician

• Record patients' medical history, vital statistics and information such as test results in medical records

• Prepare and administer medications and injections as directed by a physician

• Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing

• Explain treatment procedures, medications, diets and physicians' instructions to patients

• Works with computer programs like Microsoft Office, Power Chart, Lynx and Quest Lab

EDSA (CNA), Critical Care Secretary, Cardiac Tech, Dialysis Tech, Phlebotomy

St. Francis Hospital

Beech Grove/Mooresville/Indianapolis, IN 04/1997 - 04/2010

• Obtains vital signs and follows up with timely and accurate medical records, physician’s orders (including assisting in procedures) and all around patient care

• Interfaces extensively with patients, staff personnel, physicians, and physician assistants.

• Observes and reports changes in patient’s conditions and other matters

• Maintains sanitary, neatness and safety conditions of rooms in compliance with mandatory regulations

• Serves as primary point of contact and liaison between management, staff, patrons, patients, family and physicians

• Maintains excellent written and oral communication skills, problem resolution abilities and a high level of confidentiality

• Cardiac Tech (EKG's), CPR, AED, Foley Cath’s, and Phlebotomy experience and certifications

• Works with computer programs like Microsoft Office 2007, McKesson, Affinity, Lynx, and HPF Web Station

• Inventory of supplies for reorders/restocks

• Data entry of patients' charts for charging procedures and reimbursement

Education History

Ball State University

2 Years of College or a Technical or Vocational School in Nursing

Ivy Tech Community

College (core studies)

Phlebotomist Program

Medical Assistant Program

2 Years of College or a Technical or Vocational School in Nursing

St Francis Hospital, Beech Grove IN

St Francis Hospital, Beech Grove IN

Certifications

Certification Title

Issuing Organization

Completion Date

Expiration Date

CPR

American Heart Association

11/2014

11/2016

AED

American Heart Association

11/2014

11/2016

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