Office Administration
Resume:
Michelle R. Edwards
Wellington, Kansas 67152
Phone: 316-***-****
********.***********@*****.***
SKILLS AND QUALIFICATIONS
Communication Skills
Possess exceptional written and verbal communication skills
Develops internal and external written correspondence
Counsels, mediates and negotiates with employees, contractors and vendors
Builds positive relationships through communication resulting in improved cooperation, production, delivery and data accuracy
Computing Skills
Operating Systems-Windows 95, 98, NT, XP
Applications-MS Access, MS Office Word, MS Excel, MS PowerPoint, Kronos, Adobe PageMaker 6.5, PeopleSoft 7, E-MD’s
Customer Service Skills
Identifies customer expectations, addresses needs and concerns through effective communication
Develops references and procedures to ensure thorough and accurate customer information while delivering exceptional, friendly services to each customer
Human Resource and Management Skills
Develops, implements and manages all HR operations including policy and procedure, benefit administration, payroll, recruitment, compensation, performance management, position descriptions, employee relations and/or corrective action, termination, payroll, workforce planning and employee training
Interprets and ensures compliance with federal employment laws and state laws and requirements
Solves complex problems through research, analysis, development, collaboration and implementation of best possible solution
Possess the ability to multi-task and allocate financial, materials, and human resources efficiently and effectively
PROFESSIONAL EXPERIENCE
T-Mobile February 2015 to May 2016
Customer Care Representative
Provided customer service to consumers regarding bill inquiries, mobile device technical troubleshooting, and features
Promoted T-Mobile products, services and features to customers
Exceeded company sales goals and customer service metric requirements
Michelle R. Edwards PAGE TWO
PROFESSIONAL EXPERIENCE (continued)
Primary Care Associates, LLC June 2003-July 2011 Assistant Manager
Developed and managed all aspects of human resources
Implemented cross training programs to improve employee efficiency, knowledge, skills, and ability to function in multiple positions resulting in a savings of over $400K per year in payroll costs per year from 2008 to 2011
Developed, reviewed and implemented benefit changes resulting in a decrease of over 200K in company benefit expenses from 2004 through 2011
Managed credentialing, CME’s, licensing and group insurance contracts for 11 providers
Negotiated, selected and managed multiple vendor contracts for facility operations, repair and maintenance
State of Kansas-Department of Administration July 1998-May 2002
Human Resource Professional
Selected to participate on key teams for the development of new civil service initiatives with statewide impact including Workforce Planning & Development Strategies, Kansas Document Standards Publication, and the Kansas Competency Model Project
Provided HR consultation services for state agency members of management regarding position allocation, compensation and interpretation of State of Kansas laws and statutes applying to human resources
Promoted in June 1999, Chosen as Employee of the Month for exceptional performance and achievements in November 2000 and September 2001 by the Department of Administration
Boeing Company August 1996-October 1997
Buyer
Promoted from Requirement Support Specialist to Buyer position in December 1996
Built positive relationships with contracted suppliers and addressed procurement issues, resulting in improved supplier quality, delivery and data accuracy
Provided analysis, selection and management of multi-million dollar supplier contracts that exceeded quality, schedule and cost requirements
EDUCATION AND CERTIFICATIONS
Bachelor of Science, Human Resource Management -Friends University, Wichita, Ks GPA 3.4
Certified by the State of Kansas in Classification and Fair Labor Standards Act, 1999
Member of Society for Human Resource Management 2000 through 2010
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