JOVANIE PAUL

***-** ***** ****** *****-Albans New York, NY 11412

acxcto@r.postjobfree.com 347-***-****

EDUCATION

QUEENSBOROUGH COMMUNITY COLLEGE, Bayside, NY

Liberal Arts and Sciences, Dean’s List – spring 2015, graduated with honors credit – spring 2016

QUEENS COLLEGE, Flushing, NY

Political Science

SKILLS

Possess excellent oral and written communication skills

Demonstrate ability to work in a fast-spaced environment while performing multiple tasks

Possess strong interpersonal skills, organized and well-structured at work

Ability to work in a team and independently

Speak fluently French and Haitian Creole

Computer skills: Microsoft Office (Word, Excel, PowerPoint)

EXPERIENCE

Swissport JFK, Jamaica, NY November 2014 – Present

Passenger Service Agent for Emirates

• Check in passenger and baggage manually in computer system and ensure their smooth travel

Assist passengers with special needs and unaccompanied children

• Board and provide accurate gate, flight arrival and departure information

• Maintain a clean and safe environment for all passengers and fellow workers for positive vibes

Lead flights, make sure the plane leaves on time and passengers are satisfy

QCC, Bayside, NY June 2014 – January 2015

Student Orientation Leader

• Contributed students with resources available on campus for them to be aware

• Escorted students between departments and/or Academies to be familiar with the campus

• Provided additional support through office work including recordkeeping and file management

Airserv JFK, Jamaica, NY March 2013- Jun 2013

Etihad and Air India Airlines Greeter

Checked documents such as passports and tickets to make sure passenger is good to travel

• Ensured the passengers the exact information to prevent any inconvenience

Airserv JFK, Jamaica, NY May 2012- April 2013

Passenger Assistant

Transported passengers needing wheelchair assistance both inside and outside the terminal

Collaborated in lifting passengers requiring assistance in and out of cars and/or aircraft passenger seats

Effectively operate current technology required to track and process work orders

Complied with all safety, security, compliance and quality standards and procedures established by the company, the clients, and by regulatory authorities

LEADERSHIP

Intern at Community2Community, March 2013: an organization working with the Haitian community

President of the Haitian Club and member of Science Research Alliance, QCC – Sept 2014 to Dec 2015

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