Customer Service Real Estate
Resume:
Marie Martinez
*********@*****.***
Career Objective
A position where my experience can be utilized to improve the company’s overall success, execute responsible financial, administrative, and analytical duties in order to be a positive and productive team player.
Skills Summary
Strong Communication
Financial Analysis
Real Estate Loan Processing
Multitasking skills
Customer Service
Flexible and Reliable
Patient Care and Service
Highly Organized
Strong work ethic
Marketing
Expert level Administrative skills
MS Word, MS Excel, MS Outlook, 10 key
Budget Maintenance
Financial Management
Strong Time Management Skills
Positive attitude
Professional Experience
Medical, Albuquerque, NM May 2010-Present
Patient and customer relations
Coordination of appointments and support services for departments/physicians
Collecting, and expediting thirty party claims
Denial investigation, Appeals letters for Denied claims. Medicaid, BCBS, etc.
Maintaining patient’s appointments, accounts, provider time and treatment of patient
Interface with insurance companies and other payers on authorizations, denials and referral requests, abstract charts and assign CPT, ICD-9 and HCPCS codes.
Resolving patient problems, concerns and complaints;
Patient advocate and liaison
Ensure adherence to Hospitals and department policies and procedures.
Documentation of financial, personal, and confidential information in patients file.
Executing quality control by providing room utilization, patient satisfaction, comforting patients anxieties, answering all patients questions and concerns.
Policies and procedures in financial record keeping and recording
General office management
Marketing, Public Relations, Albuquerque, NM June 2008 – April 2010
Creating business to business relationships
Compile data and prepare reports
Inside and Outside Sales
Attendance and Participation in Community events
Sales support and customer service
Schedule appointments for office service personnel
Creating marketing material, coordinating events and meetings
Soliciting new business
AP/AR Office Expense Management
Create and Prepare marketing material and proposals as needed
Real Estate and Home Mortgage, Albuquerque, NM November 2005 - May 2008
Assisting, counseling, and advising customers in obtaining mortgage loans
Market and solicit new business for Mortgage companies
Coordinating travel plans, events, and meetings
Create and Preparing marketing material and proposals as needed
Loan processing, documentation, and maintenance of loan files
Loan underwriting, real estate, public relations, and administration
Draft documents, compile data and prepare reports
Understand and comply with all state and federal laws of financial lending
Administrative marketing and sales support to home mortgage customers
Experience in title searches, appraisals, and commitments
References upon request
Contact this candidate