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Customer Service Legal

Location:
Chula Vista, CA
Salary:
60,000
Posted:
November 02, 2016

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Resume:

LUIS M. MONTAÑO

*** ********* **., ***** *****, CA 91911 Home: 619-***-**** Cell: 619-***-****

E-mail Address: acxcrw@r.postjobfree.com

EDUCATION

University of San Diego LL.M. in Comparative Law – 2007

University of San Diego Paralegal/Legal Assistant – 2003

Centro de Educación Técnica y Superior (CETYS) Certificate of English Language – 1999

Universidad Autónoma de Baja California School of Law – 1995

Instituto Salvatierra General Studies/Human Resources – 1991

EXPERIENCE

2015-Present Banker’s Hill Law Firm San Diego, CA

Senior Paralegal

Negotiate and settle personal injury cases.

Draft legal letters and communication.

Meeting with clients and address questions and concerns.

Draft correspondence to clients.

Oversee day-to-day operations of the firm.

Perform all Human Resources duties including employee disciplinary actions.

Keep calendar updated for office staff.

Review and follow up on cases with principal attorney.

Draft weekly case report.

Prepare agenda/memo for staff meetings.

Organize and assign all cases to attorneys and employees in the office 2004-2015 Shinnick & Ryan, LLP San Diego, CA

Paralegal

Manage a caseload of more than 90 construction defect cases with an average of 50 clients per case.

Manage legal files and records for discovery, investigation and processing including monitoring case calendar and other deadlines. Follow up on investigation requests.

Serve as liaison between attorneys and clients and work closely with both in house and outside counsel in gathering document, evidence, correspondence for legal proceedings and other legal matters.

Present at homeowner meetings and explain the construction defect process in both English and Spanish.

Primary liaison for all Spanish language clientele.

Work with architectural firm, engineers and other experts to coordinate visual inspections for clients.

Review and draft complaints, legal documents and correspondence.

Translate legal documents form English to Spanish.

Assist with scheduling, docketing and calendaring dates for several cases.

Perform legal research.

Prepare pleadings.

Assist clients and update them on the progress of their case.

Receive and review incoming legal documents.

Monitor case schedules and filing deadlines.

Produce and administer client checks through QuickBooks.

Perform a full range of legal support tasks and support special projects. 2001-2004 DEBTCO San Diego, CA

Debt Counselor/Spokesperson

Assist clients with debt negotiation, consolidation or bankruptcy procedures.

Liaison between clients and all other entities at DEBTCO.

Promote programs offered through DEBTCO via e-mail, telephone and one-on-one consultations.

Submit proper documentation and forms for each case.

Maintain logs of cases for customer service.

Develop relationships with community entities to promote programs.

Act as spokesperson (English and Spanish) on television and radio commercials.

Act as spokesperson and debt counselor on live radio talk shows. LUIS M. MONTAÑO

592 Nantucket Dr., Chula Vista, CA 91911 Home: 619-***-**** Cell: 619-***-**** E-mail Address: acxcrw@r.postjobfree.com

1997-2001 Supreme Court of Justice for the State of Baja California Mexicali, BC Attorney/Law Researcher (Secretario de Acuerdos)

Judge's Aid.

Liaison between Judge and parties involved in matters relating to their process.

Liaison between Judge and all governmental parties involved in set cases.

Write and revise all legal documents in the process.

Legal transactions of prison releases.

Review and authorization of documents in cases.

1996–1997 Criminal Justice Court of Mexicali; Number One Mexicali, BC Attorney/Legal Researcher (Secretario Actuario)

Served as liaison between Judge and all parties involved in trial.

Preparation of the legal documents and evidence for trial.

Document all witnesses’ statements.

Legal transaction of prison releases.

1995–1996 First Federal Superior Court; District Fifteen Mexicali, BC Attorney/Legal Researcher

Assist all parties involved during trial process.

Prepare evidence and all legal documentation for trial.

Perform as legal liaison between parties involved and the judicial branch. 1994–1995 Federal Court; First and Second Districts Mexicali, BC Attorney/Legal Aid Researcher

Prepare and revise all legal documents in the judicial process.

Assist all parties involved during throughout their legal process. 1992–1994 Law Firm of Ignacio Guajardo. Mexicali, BC Legal Assistant/Paralegal

Prepare legal documents.

Draft pleadings.

Interview clients.

Legal researcher.

Translate from English to Spanish and vice versa legal documentation for international clientele. 1990–1992 Federal Defenders Specializing in Civil Litigation and Family Law Mexicali, BC Legal Assistant/Paralegal (Federal Defendant)

Assist all parties in trial procedures.

Initiate the legal process and present all evidence in trial.

Perform as legal liaison between the court and the public in matters relating to their cases. ADDITIONAL INVOLVEMENTS

Graduate of “Jóvenes Lideres Emprendedores” Leadership Academy – 2000 Chair, Volunteer Committee for the Elderly; Baja California – 1998-2000 Associated Student Body Representative, Business Coordinator, UABC – 1993-1995 SKILLS

Bilingual – English/Spanish.

Legal and business transactions in Mexico.

Excellent customer service skills.

Front counter experience/receptionist.

Interviewing experience.

Strong team work skills but also able to work independently.

Multiple telephone lines and general office skills.

Computer Skills - Microsoft package; Outlook; QuickBooks; World Docs; Internet/WWW research



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