Customer Service Technician

MARLA RODRIGUEZ

Newtown Square, PA 518-***-**** ********@*****.***

Dedicated Individual Committed to Enriching the Life Styles of Others

Build Lasting Relationships Enhancing the Customer Experience

Successful independent businesswoman, high-energy individual understanding the importance of customer service and developing on-going relationships. Skilled at quickly building lasting and loyal clientele. Served on three Boards as President, Treasurer and Secretary in the non-profit special needs and child advocacy sectors. Exceptional people skills with down-to-earth outgoing personality.

Proficient People Person l Maintain Professional Demeanor l Organized and able to Prioritize Multi-Tasker

Excel at Conflict Resolution l Knowledgeable and Friendly l Self-Stater l Hardworking Time Management

PROFESSIONAL EXPERIENCE

CVS PHARMACY, KING OF PRUSSIA, PA. 8/2016/Current

Pharmacy Technician

Customer service and quality checks are embedded throughout the prescription filling process. All the tasks I perform have a direct impact on the safety of the patient and the experience of the customer.

Kennedy’s All American Barber Club, West Hartford, CT. 2/2013 – 7/2015

Master Barber

Men’s grooming club, consulted with guests regarding services and membership’s in addition to providing men’s grooming services.

Within first six months became the site’s most requested service provider.

Established and maintained interpersonal relationships enhancing customer experience.

Trained staff on all proper operational procedures.

Improved service level though customer feedback initiatives.

Responsible for maintaining EHS compliance.

Maintained communications for all clientele regarding club events and activities.

Coordinated with regional management on operational issues.

Zingarella, Plantsville, CT 10/2013 – 7/2015

Event Planner

Event planner for restaurant establishment coordinating services for private and corporate events.

Managed relationships and consulted with clients to ensure the highest customer satisfactions of events.

Provided creative solutions to unique and difficult situations.

Ensured cost effective events for both the customer and the restaurant through detailed collaboration with the Chef.

Established all training and team building of event staff.

MARLA RODRIGUEZ Page Two

GENTLEMEN’S TOP OPTION, BURLINGTON, VT. 3/2001-6/2012

Master Stylist

GTO is a provider of the finest in men’s salon services to the Burlington community.

Established one of the largest clientele through excellent customer service and relationship building.

Maintained high level of expertise on appropriate products and techniques for different clientele.

Identified client needs and provided advice with particular attention to detail.

Hair Expressions, Port Henry, NY. 1986 – 2011

Owner/Operator

Ambassador Salon Level Operator and owner.

Coordinated and maintained salon operations.

General Accounting and staff management.

Managed the stock of products used and sold.

Organized training sessions to continue skills development.

Salon marketing

Crown Zellerbach Corp., Glen Falls, NY 1980 - 1983

General Accountant

Accounts payable, subsidiary ledgers, inventory control, cash receipts and disbursements, payroll and general accounting.

EDUCATION

. Delaware County Community College/NHA CPT Certified 2016

General Accounting, Clinton Community College, Plattsburg, NY

Current License: Connecticut and Vermont.

PROFESSIONAL ASSOCIATIONS

Board of Directors of Mt. Lake Services, Port Henry, NY 1996 - 2012, Secretary 2009 - 2012, Treasurer 2005 - 2009, Guardianship Committee Chairperson 2002 - 2010.

Board of Governors New York State ARC, Inc. 2001 - 2012, Nominating Committee 2010 - 2012, Membership Committee 2010 - 2012, Prevention Committee 2010 - 2012.

Board of Directors CASA of Essex County, NY 2008 - 2010, President 2008 - 2010.

Parent Advocate to the Committee of Special Education, Moriah Central School, Port Henry, NY 1997 - 2007.

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