Quality Control Management
Resume:
Ebony Bradley
New Orleans, LO 70114
Phone: 504-***-****
E-Mail: acxcnh@r.postjobfree.com
Professional Summary
Service-oriented House Keeper with 7 years experience in Hotel Business. My core competencies include customer satisfaction, determination, and respect for self and others. As well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills
Proven LeaderActive Listening
Time Management
Education and Training
Public Safety and Security
Quality Control Analysis
Mathematics
Operation Monitoring
Experience
April 2014 to May 2016
Sheraton Hotel New Orleans, Lo
Housekeeping
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
Dust and polish furniture and equipment.
Keep storage areas and carts well-stocked, clean, and tidy.
May 2012 to February 2014
The Hampton Inn Metairie, Lo
Front Desk Attendant
Greet, register, and assign rooms to guests of hotels or motels.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Contact housekeeping or maintenance staff when guests report problems.
Make and confirm reservations.
Issue room keys and escort instructions to bellhops.
Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers.
Compute bills, collect payments, and make change for guests.
Review accounts and charges with guests during the check out process.
January 2010 to March 2012
Holiday Inn Gretna, Lo
Housekeeping
Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
Dust and polish furniture and equipment.
Keep storage areas and carts well-stocked, clean, and tidy.
August 2006 to December 2009
Winn Dixie Marrero, Lo
Cashier
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Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Education
May 2013 Frederick Douglas Gretna, Lo
GED
Contact this candidate