Jeffrey Ledoux

*** ******** ***** ***** ***** Junction VT 05001 Phone: 774-***-**** Email: acxcng@r.postjobfree.com

Profile and Qualifications

Strong work ethic, dedicated and loyal worker

Experience working in multi-tasking and fast paced environment

Effective oral and written communication skills

Comprehensive Microsoft Office skills

Experience

Dartmouth Hitchcock Medical Center Lebanon, NH

Buyer Assistant, November 2015- Current

Managed day to day reports to ensure all needed medical items were received within a timely manner

Utilized V-Lookup functionality to justify and revise pricing based on negotiated prices

Revitalized item descriptions to ensure hospital and warehouse employees are purchasing the correct items

Worked with end users to supply and utilized RMAs as needed

Studied item usage and demand while forecasting future expectations

Staples Inc., Framingham, MA

Inventory Analyst, February 2015-September 2015

Improved forecasting using exception management tools and reporting.

Communicate vendor and product issues, accurately and timely, with the Merchandising team, Supply Chain, and other impacted groups.

Maintained required in-stock levels of promotional, seasonal and customer items.

Developed and maintained positive and effective relations with vendors to facilitate timely and accurate processing of orders and delivered product

Managed Days of Supply through stock balancing, working inactive inventory, and vendor minimums.

Purchased over $250,000 daily.

Staples Inc., Framingham, MA

Buyer- Nonstock Procurement, 2013-2015

Procured over a million dollars in nonstock orders annually for contract customers

Responsible for executing daily purchases of drop ship and fulfillment center special orders for Staples Customers

Develop and maintain positive and effective relationships with Staples customers and vendors to facilitate timely and accurate processing of orders and delivery of products.

Negotiate purchasing prices with active vendors to supply customers with the most cost effective options to fill their special order requests.

Plan and oversee shipment of special order items to ensure timely delivery for Staples customers.

Assist in maintaining nonstock SKUs to offer customers all available purchasing options.

Staples Inc., Westborough, MA

Associate Help Desk Representative, 2011 - 2013

Assists CSRs with database and program questions and issues

Handles the escalated needs of customers that are beyond the normal realm for CSRs while not compromising the integrity of the program.

Executes and completes excess work from CSRs, allowing them to assist further customers.

Creates documents used for new hire/in house training.

Administers new hire training courses to ensure associates have the necessary tools to help them succeed within the department.

Conducts side by side training/coaching with CSRs.

Built database to assist Loss Prevention with removal of fraud.

Tests item SKUs to ensure that weekly promotions are operating correctly.

Staples Inc., Westborough, MA

Customer Service Representative, 2010 - 2011

Responsible for attending customers needs and inquiries

Providing customers with valuable program and promotional information

Solving and troubleshooting discrepancies within customer accounts throughout the systems database

Accomplishment: February “Associate of the Month”

Marlborough Recreation Department, Marlborough, MA

Aquatics Facilities Operator, 2005- 2011

Responsible for facility maintenance activities, project management planning and quality control for city’s public pool facilities

In alignment with the city’s Recreation Director, developed and implemented staffing schedule for city personnel

Head Lifeguard: Responsible for new hire orientation as well as on-going life guard training and development

Accomplishment: Selected as City’s `Head Life Guard`

Worcester Sharks, Professional Hockey Organization, Worcester, MA

Community Relations Intern, 2008

Worked in coordination with marketing staff in the areas of promotion and event planning for current and potential Worcester Sharks community relations strategies.

Responsible and accountable for maintaining the Shark’s comprehensive data base management system to assist in customer relations, ticket campaigns and special event promotions

Lead intern with Shark’s for Game Night Staff assisting with game logistics, press statistics and game promotions.

Responsible for the development of event recaps and game stories to be used on team website or local news media.

Assist at team signings, practices and appearances when necessary.

Assisted with enhancing Shark’s in-direct revenue sources through proactive fundraising initiatives.

Education Nichols College, Dudley MA Sports Management

Bachelor of Science in Business Administration Anticipated 2017

Activities

Volunteer referee and youth coach for Marlborough youth baseball

Volunteer referee and youth coach for Marlborough youth basketball

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