Resume of Ralph J. DeVito

Ph: 908-***-**** email: acxckh@r.postjobfree.com

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RALPH J. DEVITO

** ********** **** *****: 908-***-****

Whitehouse Station, NJ 08889 acxckh@r.postjobfree.com http://www.linkedin.com/pub/ralph-devito/7/b18/774 SENIOR MANAGER - PMO / PROGRAMS / PROJECTS

Accomplished Leader, Manager and Consultant, with proven ability to deliver mission-critical programs and projects. Consummate professional, capable of performing effectively in different roles as required. Proven end-to-end engagement manager, adept at planning and leading IT, solution implementation and integration, quality initiatives, application, system, and product development activities. Broad expertise in process, change, release management, problem resolution, performance management, vendor management and department operations. Proven ability to manage financials, reduce costs and enhance quality. PMI trained leader, skilled in leading complete project and software development life cycles utilizing Iterative/Agile/SAFe and Waterfall methodologies. Versed in UX interaction/collaboration and UI design processes and techniques. Comprehensive skills in business analysis, requirements documentation, process re-engineering, transition and transformation, financial analysis, risk management, and more. Strong communication, presentation, collaboration, and influencing skills. Proven ability to exercise sound judgment in fast-paced environments and to proactively and seamlessly ramp-up on organizational specifics. Worked extensively with procurement, vendor management, project sponsors, stakeholders, and technical staff to ensure contract delivery for program level SOW and agreement with outside vendors. Extensive knowledge of RFI, RFP, and contractual processes. Proficient at effectively managing large organizations comprised of diverse backgrounds, skills and cultures, covering administrative, technical, business, subject matter expertise and management functions. Strong leadership acumen and mentoring skills. Experienced with several industry verticals including financial, insurance, human capital management, telecommunications, energy, transportation, insourcing/outsourcing and more. Project Management tools such as MS- Project, MS-Visio and MS-Powerpoint have been extensively utilized on all assignments dating back to year 2000. Vast experience with managing remote/offshore teams across North/Central America, Europe and Asia (Sub-Continent and Pacific Rim)

IT Operations and Support • Management Consulting • Strategic Planning • Engagement Management Program / Project / Portfolio Management • Organization Management • Relationship Management Account Management • Proposal/Contract Management • Client Management • Sales Development/Support Scope Planning/Management • Charter Development • Problem/Root Cause Analysis • Stakeholder Management Schedule Management • Resource Planning • Team Management (Global) • Methodology Development PMO • Project Management Tools and Reporting • Budget Planning • P&L • Financial Management • Cost Management Communications Management • Process Improvement • Outsourcing/Offshoring • Recruiting/Staffing Quality Management • Vendor Relations and Management • Procurement Management (RFI/RFP) Business and Systems Analysis • Business Process Reengineering • As-Is/To-Be/Gap Analysis Solutions Configuration/Customization/Implementation • Business Continuity and Disaster Recovery Risk/Issues Management • Infrastructure • Mentoring/Training • Change Management • Release Management PROFESSIONAL EXPERIENCE

COMPANY – MetLife (via Metasys), NJ 7/2015 – 7/2016 SENIOR PROGRAM MANAGEMENT CONSULTANT

Description: Providing the full suite of Program Management and Process Excellence services supporting a multi-year Global Model Office / Billing and Remittance transformation initiative. Responsible for managing multiple projects, utilizing traditional waterfall and Agile/SAFe methodologies, and reporting within an EPMO structure, imparting best practices and disciplines across the project management team. Solutions include Salesforce.com workflow for referrals, mobile app for Billing and Remittance, and Qlikview for Business Intelligence / Analytics Reporting on resource effectiveness. Resume of Ralph J. DeVito

Ph: 908-***-**** email: acxckh@r.postjobfree.com

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COMPANY – United Health Group, Basking Ridge, NJ 12/2014 – 07/2015 SENIOR PROJECT MANAGER

Description: Managed multiple application development and system migration initiatives supporting healthcare mandates, utilizing traditional waterfall and Agile/SAFe methodologies. Responsible for full structured life cycle program and portfolio management, estimations, scheduling, cross organization collaboration/communication, resourcing and financial performance. Aligned with the EPMO, accountable for execution, delivery, quality and overall management of portfolio artifacts and repository. COMPANY – VDX, Cranford, NJ 01/2014 – 12/2014

SENIOR PROJECT MANAGER CONSULTANT

Description: Managed multiple infrastructure and operating system migration initiatives for various clients throughout the northeast US. As PMO Practice Leader, established the PMO and implemented best practices, techniques and methodology designed to improve operational and resource effectiveness, and financial performance across the project portfolio. Mentored junior PM’s to accelerate their professional development. Assisted with sales initiatives, requests for proposal responses, statements of work, project estimation, as well as provided solution delivery services to key clients. COMPANY – DataCede, Parsippany, NJ 07/2013 – 11/2013 SENIOR PROGRAM MANAGEMENT CONSULTANT

Insurance Services and Solutions Company, Morristown, New Jersey - Description: Managed an offshore applications support engagement for MFX Fairfax, an Insurance Services and Solutions firm. Instilled best practices toward optimizing engagement effectiveness. Mentored teams on project management. Drove improved operational performance via enhanced communication and collaboration techniques.

PROLIFICS, New York, NY 08/2011 – 05/2013

DELIVERY MANAGEMENT / PROGRAM MANAGEMENT OFFICE

Horizon Blue Cross Blue Shield, Newark, New Jersey - Description: For this leader in healthcare, managed the design, development and implementation of applications which automate audit evidence generating functions, automate collection and efficient presentation of benefit/eligibility information, and streamline claim audit workflow processes, by leveraging the IBM BPM V7.5.1 product suite functions. Blended Agile/SAFe and BPM-specific Playback methodologies to achieve significant efficiencies resulting in multi-million dollar ROI within three years. Concurrently managed the build out of infrastructure required to support an implementation of the IBM Business Process Management (BPM V7.5.1), ILOG and WSRR product suite, for the purpose of establishing a platform for BPM-based applications development. Managed all aspects of SOA architecture, design, verification and performance. Implemented the hardware and software for environments required through the full BPM development full life cycle. Managed an upgrade to BPM V7.5.1. Overall Horizon program consisted of 12 concurrent projects managed by 5 PM’s over the course of the engagement.

Resume of Ralph J. DeVito

Ph: 908-***-**** email: acxckh@r.postjobfree.com

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WYNDHAM WORLDWIDE, Parsippany, NJ 08/2010 – 04/2011 DIRECTOR, PROGRAM MANAGEMENT OFFICE

Hospitality Firm -

Directed all facets of the PMO, supporting a multi-million dollar suite of initiatives resulting in a world-class hospitality industry solution for rate strategy and management. Full financial and resource management responsibility. Evangelist for process, methodology, standards, practices and toolkits for the PMO. Overall Wyndham Rate Management program consisted of 4-6 concurrent projects managed by 2-3 PM’s over the course of the engagement.

11/2008 – 08/2010

While aggressively seeking employment, I leveraged this extraordinary opportunity presented by the "Great Recession" to satisfy long-standing educational desires through attainment of personal/professional life goals. Returned to Rutgers University for PMI preparation toward completing the process of PMP certification. Also pursued academic interests in Political Science and American History. Authoring opinions and editorials on reshaping of social attitudes, American education issues, et al. Also, performed management, technical and functional consulting services on a volunteer basis for local businesses and organizations. COLLABORATIVE CONSULTING, Burlington, MA 11/2007 – 11/2008 PROGRAM / PROJECT / PORTFOLIO MANAGER

For Energy client: Consolidated Edison, New York, NY (April-September 2008) - PMO Management Consultant. Provided mentoring services for the purpose of establishing and sustaining a PMO. Guided management, analysts and architecture teams on best practices and processes for optimal implementation of structured life cycle development methodologies, governance processes, project planning and tracking, artifacts delivery, engagement protocols, quality assurance, compliance, etc. Incorporated PMO standards and best practices. Assisted in ensuring the use of defined project management methods across organizations.

For Financial Services client: Merrill Lynch, Hopewell, NJ (December 2007-April 2008) - Program managed an initiative to implement web-enabled processes and systems required to vastly improve customers’ online experience with accessing and navigating through their financial portfolio of accounts, utilizing friendly identification/authentication techniques, invoking enhanced security, and improving account information presentation. Worked closely with senior level business management and an overarching PMO to construct and maintain a cross organization release plan and schedule, manage risk/issues/change, report status, etc. Responsible for Change and Release Management, version control, cross functional coordination, rollback and synchronization strategy, and environment management for all software and data components comprising the solution. Managed over 20 FTEs comprised of employees and consultants situated onsite and offshore. Engaged to leverage vast expertise in managing large-scale initiatives utilizing iterative development and deployment techniques within aggressive timelines. Overall Merrill Lynch program consisted of 10-15 concurrent projects managed by 4-6 PM’s over the course of the engagement.

MATRIX INFORMATION CONSULTING, Rochelle Park, NJ 5/2007– 11/2007 PROGRAM / PROJECT / PORTFOLIO MANAGER

For Information Services client: Dun & Bradstreet, Short Hills, NJ - Led concurrent projects for the purpose of globalizing a US based Oracle HRMS implementation with a combined budget of $1.2M for the global implementation of human resources systems. Managed over 25 FTEs comprised of employees and consultants situated on three continents. Engaged to leverage vast expertise in managing global initiatives, software vendor solutions implementations, and HR business process change through systems implementation. The solution encompassed core Oracle HR functionality, benefits, payroll, business intelligence reports and interfaces, as well as employee and manager self service Resume of Ralph J. DeVito

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capability. Negotiated project scope, deliverables schedule and fixed pricing on behalf of the client for onsite and offshore technical consulting services.

AFFILIATED COMPUTER SERVICES (ACS), Dallas, TX 12/2004– 5/2007 PROGRAM / PROJECT / PORTFOLIO MANAGER

For Insurance client: Chubb Insurance Co, Warren, NJ – Directed the transition, transformation and outsourcing of all HR information, processes, personnel and systems. Responsible for $4.5 million annual budget and multi-year P&L. Absorbed full responsibility for all aspects of legacy HRIS resources and systems, then developed strategies for outsourcing and decommissioning. Directed the customization and implementation of PeopleSoft 8.8 modules including highly customized Base Benefits, Pension, Payroll functions, replacing Cyborg as the system-of-record HRMS as well as legacy in-house HR systems. Directed the customization and integration of vendor solutions which supported employee self service and manager self service, document imaging, interactive voice response, call center tracking and enterprise-wide HR datawarehouse (Oracle, Informatica) with business intelligence reporting (Hyperion). Within a PMO structure, directed the concurrent development, customization, conversion, integration and implementation of vendor supplied COTS solutions to support staffing, compensation, performance/talent management, and learning functions – these included VirtualEdge, Authoria, and SumTotal. Directed the interfaces and integration across all internal systems and external entities, including data feeds using secure single-sign-on (SSO) methods and processes. Directed the technical infrastructure definition and implementation supporting all solutions. Responsible for Change and Release Management, version control, cross functional coordination, rollback and synchronization strategy, and environment management for all software and data components spanning custom builds and COTS configurations. Managed the relationship and resources of onsite and offshore staff. Responsible for business continuity planning and disaster recovery. Utilized CMMI compliant processes, methods and artifacts throughout. Directed an onshore/offshore multi-cultural team which peaked at 110 FTE, employees and contractors, comprised of various IS professionals including project managers/leads, business analysts, infrastructure specialists, data/systems architects, SME’s, DBA’s, functional and technical specialists, quality assurance analysts and testers, production support, help desk personnel and administrative staff. Established and managed offshore support organizations in China, Malaysia and India using SOX compliant processes and methodology. Overall Chubb HR program consisted of 10-20 concurrent projects managed by 4-7 PM’s over the course of the engagement.

KPMG, Montvale, NJ 10/2002– 9/2004

Tax, Accounting, Auditing Services Firm

PROJECT MANAGER

Managed all aspects of the development, enhancement, quality assurance, deployment and support of adhoc and business intelligence reporting functions as part of an overarching initiatives supporting firm-wide upgrades for Oracle and Microstrategy. Full life cycle responsibility, directing a technical staff with heavy interaction with various infrastructure, inter-application and software product vendor organizations. Responsible for managing staff and project issues and risks. Responsible for Change and Release Management, version control, cross functional coordination, rollback strategy and environment management for Microstrategy reports, datamarts, datawarehouse as well as Informatica ETL mappings and custom software, leveraging COTS internal version control and release management facilities. Technical platform includes Microstrategy V7i (with subcomponents Narrowcast, Desktop, Web), Oracle, Informatica ETL, Business Objects, NT4/W2K OS, server clustered architecture. Managed ETL sessions/mappings, data transformation quality inspections and standard adherence. Responsible for the QA/QC function using PVCS including documentation and publication of system release notes, software issues resolved, software enhancements applied, etc. on a release-to-release basis. Responsible for creating and executing test scenarios and scripts using Mercury Quality Center / Loadrunner to ensure application release quality. Resume of Ralph J. DeVito

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PARAGON COMPUTER PROFESSIONALS, Cranford, NJ 5/1996– 5/2002 PROGRAM / PROJECT / PORTFOLIO MANAGER

For Food Manufacturing client: Campbell Soup Co, Camden, NJ (January-March 2002) – Product Pricing Datawarehouse Enhancement/Support. Provided management and technical resources required to apply significant enhancements to an existing product pricing datawarehouse application. Supplied appropriate project methodology, quality assurance disciplines and datawarehouse competency in accordance with RFP response. Interim project management responsibility focused on organization, skill set and staffing issues. Defined appropriate organization, staff levels and skill set most appropriate for this datawarehouse engagement. Identified, recruited, qualified and selected resources. Technical environment was comprised of HP Servers, HP/UX, Informatica, Microstrategy, C, C++, Oracle. For Telecommunications client: AT&T, Morristown, NJ (October-December 2001) – Application Support and Testing/QA Outsourcing. Completed proposals for outsourcing of all support and testing/QA functions for this client’s Local Ordering & Catalog Systems to the most qualified consulting services provider. Conducted client management team interviews and incorporated findings into strategy and plan. Evaluated/selected appropriate automated testing tools for the client environment. Prepared detailed $4 million proposal in response to client RFP to absorb full responsibility for management and control of all aspects of the testing, quality assurance and application support functions. Developed, documented and presented the overall testing/QA approach, methodology and toolkit, as well as staffing plan, cost benefit analysis, deployment alternatives and pricing structures. Technical environment included SQL, Sybase, Harvest, Oracle, C++, PL*SQL, NCR Servers, Sun Servers. For Insurance client: Prudential Property & Casualty, Holmdel, NJ (August-September 2001) – PMO Planning Consultation for a multi-year project for porting existing business functions from legacy to web enabled server platform, including provisions for supporting new and enhanced services for policyholders. Collaborated with client management team to identify and resolve planning, scheduling and synchronization issues. Proposed, sold and implemented plan adjustments. Examined, modified and synchronized organizational and technical plans using MS-Project. Secured $3 million conversion engagement for Paragon. Technical environment included IBM Mainframe, DB2, VSAM, Cobol, MVS, Unix, VB, C++, HP Servers, Oracle, PL*SQL.

For Telecommunications client: AT&T, Bedminster, NJ (June 1999-August 2001) – Metro Business Datawarehouse Program - $7 million initiative, 25-50 FTE. Managed the reengineering of business processes and developed supporting web-enabled datawarehouse applications to provide AT&T sales, marketing and customer service organizations with the ability to easily interrogate and analyze mid- range business customer information. Responsible for Change and Release Management, version control, cross functional coordination, rollback strategy and environment management for all software and data components comprising the solution. Expanded the data repository while reducing the production processing cycle to provide more pertinent data in a fresher fashion. Provide the ability to generate marketing lead lists to support various targeted AT&T promotions and initiatives. Created the ability to quickly and efficiently generate predefined and adhoc textual and graphical analytic reports for decision support, trends, segmentation, etc, saving $2 million annually. Established and managed the offsite development center in Paragon’s Cranford NJ facility. Directed and managed all aspects of the engagement from an offsite facility covering source data interfaces, ETL staging processes, warehouse processes, presentation layer, external vendor target interfaces, etc. Reengineered business processes and mainframe systems, supporting sales/marketing activities utilizing Sun/Solaris and NT servers, Oracle database platform, web user interface, resulting in significant client headcount reduction and mainframe processing cost savings. Managed the implementation of the underlying server and network infrastructure through AT&T vendors Sun & IBM. Developed strategy and plan covering full life cycle including hardware procurement/installation, software development/deployment, client interface. Responsible for program management of the entire program including personnel, resources, client management, stakeholders, vendor interface, facilities management, etc. Established metrics and measurements to ensure solution efficiency and performance. Developed objective evaluation/selection criteria and matrix for solution ETL components comprised of Ascential/Datastage and Resume of Ralph J. DeVito

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Informatica. Managed ETL projects/mappings, data transformation quality inspections and standards adherence. For OLAP business intelligence tools, Microstrategy/DSS, Business Objects, Seagate Holos and Cognos were compared and evaluated for functionality, performance, cost effectiveness, scalability, flexibility, ease of use, support, maintenance, metadata, etc. Technical environment included Java Applets and Servlets, C, C++, HTML, Bluestone/Sapphire, Microstrategy/DSS, Datastage, Oracle, PL*SQL, Sun Servers, Solaris, NT Servers, Windows, IBM, MVS, DB2, VSAM, Erwin, Robohelp, MS-Office For Telecommunications client: AT&T, Somerset, NJ (December 1996-May 1999) – Call Analysis & Tracking/Offshore Support. Managed all aspects of the offshoring of analysis, enhancement and support for the Call Analysis & Tracking applications to an offshore partner facility in India. Application suite was comprised of various mainframe, client/server and web-enabled systems designed to collect, aggregate and report upon call usage records from phone switches and operator assist facilities. Documented all processes and functions for offshore support. Developed outsourcing strategy, optimal organizational and communications models and supporting plan. Expanded the scope of support services provided to encompass full life cycle, from planning and analysis of new system development and enhancements, through implementation. Expanded engagement scope and duration yielding a multi-million dollar revenue stream for Paragon for several years. Technical environment included Sybase, IQ, IBM, DB2, Powerbuilder, C++, Sablime, HTML, Sun Servers, Solaris.

For Financial Services client: American Express, New York, NY (September-November 1996) – IMPress Customer Information System. Evaluated and assessed the legacy system implementation, training and production issues. Proposed options to client management ranging from enhancement of existing implementation to off-the-shelf alternatives. Performed an assessment of a global direct marketing system. Developed and submitted proposals for outsourcing maintenance and support. Recommended strategies for system enhancement and new development. Technical environment included IBM, VSAM, Cobol, MVS. For Financial Services client: Pershing, Jersey City, NJ (May-August 1996) – Business Relationship Management System. Led the design and development of a large-scale database application that combined and aggregated client customer information from disparate brokerage and reporting systems. Performed an assessment of a large-scale project to provide account management and business relationship information relative to commercial/personal accounts, trades and settlements. Recommended project development alternative strategies. Proposed alternative resourcing scenarios. Developed and submitted proposals to accommodate analysis, design and system construction efforts detailing costs, time frames, resources, etc. Supported all proposals with project plans. Managed full project development effort. Technical environment included IBM, VSAM, Cobol, MVS, DB2, CICS. GALAXY SYSTEMS INC, New York, NY 6/1995– 4/1996

PROGRAM / PROJECT MANAGER

For Commodities client: NY Mercantile Exchange, New York, NY - Conducted commodities trading system analysis and alternaives assessment/recommendation, RFP creation, vendor selection and implementation

For Clothing client: Maidenform, Bayonne, NJ -

Managed development of notebook application for sales force performance and support. SEA-LAND SERVICES INC., Elizabeth, NJ

Global Transportation Services firm

SENIOR SYSTEMS MANAGER

Responsible for full management of various global maritime systems including Customer Information, Sales/Marketing, Competition Analysis, Tariff & Rating, Bill of Lading, Reservation/Booking, Revenue Analysis, Margin Analysis. Led numerous programs and projects with full P&L, HR hire/fire, etc. responsibilities. Established customized structured life cycle methodology and processes within IT organization. Participated in numerous Quality Improvement / Cost Reduction initiatives. Resume of Ralph J. DeVito

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CHUBB INSURANCE CO., Short Hills, NJ

Insurance firm

SENIOR DEVELOPER/ANALYST

Responsible for enhancement and support of numerous legacy claim and loss reporting systems. EDUCATION & CERTIFICATIONS

Project Management Certification Preparation (PMI/PMP), Rutgers University, NJ BS in Applied Mathematics / Computer Science, St. Peter’s College, NJ Executive Interaction, ACS

MicroStrategy Report and Project Development, MicroStrategy Catalyst Methodology, Computer Sciences Corp

Planning, Organizing and Controlling Skills, Nolan, Norton & Co Management and Leading Skills, American Management Association, Ernst & Young Information Engineering, James Martin Associates

Database Management, IBM, Software AG

Quality Processes, Leads Corporation

Systems Development Skills, IBM, Chubb Institute, Comp Ed, Ernst & Young Presentation Skills, American Management Association TECHNICAL SKILLS

Clarity, SharePoint, Project Portfolio Management tools, Windows, UNIX, MS Office, MS Project, MS Visio, Web- enabled Applications, Mainframe, Client/Server, COTS, PeopleSoft, Microstrategy, Datastage, ETL, Oracle, Application Servers, LAN/WAN, patch / release management, MERCURY Quality Center Processes & Methodologies: Waterfall and Iterative Methodologies, PMI, JAD, RAD, Capability Maturity Model Integration (CMMI), Use Case Methodology, PMBOK

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