SHARI L. HANLON, CPLP

**** ******* ******** ******, ********** 93117

805-***-**** acxcg3@r.postjobfree.com

Organizational and Professional Development Leader

Visionary leader, strategic planner, and resourceful development professional with extensive experience impacting

the profitability and performance outcomes of diverse organizations through expert performance consultation.

Reputation for strong work ethic, high energy level, approachability, and consistent commitment to individual and

organizational success.

Association for Talent Development (ATD, formerly ASTD) Certified Professional in Learning and

Performance (CPLP), with a performance-focused philosophy.

Compelling AchieveGlobal Master-Certified Trainer, with proven ability to recognize and capitalize on skills

and impact learning outcomes with strategic curriculum planning and facilitation.

Certified PROFILOR 360 coach, with an ability to guide recipients of feedback to draw conclusions and

convert insights to development plans.

Certified Performance Consultant (CPC) with a track record of assisting business partners shift from a

training to a performance mindset.

Experienced Learning Management System (LMS) administrator of Oracle Taleo Learn.

Business Acumen Customer Focus Organizational Agility Staff Development Tactical Management

PROFESSIONAL EXPERIENCE

MONTECITO BANK & TRUST, Santa Barbara, California 2012 present

Community bank serving Santa Barbara and Ventura counties

Vice President, Organizational Learning Manager

Provide vision and oversight to staff of training specialists. Collaborate with business partners to identify

performance gaps and recommend appropriate solutions. Administer 360 assessments and provide coaching to

support managers in their development. Provide support to senior leadership on development of succession

planning and talent management strategies.

Created and manage a Bank-wide Supervisor/Manager Development Program, including a core competency

model for frontline and mid-managers across the Bank.

Implemented a staged, performance-based branch new hire training program, incorporating the flipped

classroom approach.

Implemented an instructional design process along with development protocols and standards for eLearning

(using Articulate Storyline) and printed training materials.

ANTHEM, INC. (WELLPOINT), Woodland Hills, California 2009 2012

Nationwide health insurance company (#45 on Fortune 500)

eLearning Designer 2011

2012

Used performance consulting to determine training needs and create eLearning courses to address those needs.

Partnered with business unit subject-matter experts on the creation of course storyboards.

Produced (including audio recording) courses in Articulate Presenter and published to LMS.

Training Manager 2009 2011

Consulted on strategic direction for client training in support of claims, enrollment and billing, customer service,

underwriting, and state-sponsored business. Managed and coached 19 trainers located in six states.

Provided performance consulting to address enterprise-wide and client-identified needs.

Created training to support an enterprise-wide implementation of a root cause analysis toolkit.

SHRINERS HOSPITAL FOR CHILDREN, Portland, Oregon 2008 2009

A non-profit hospital providing pediatric orthopaedic surgery service at no cost

Organizational Development Manager

Set strategic direction for hospital-wide training and development efforts. Provided coaching to management team

and facilitated various learning experiences. Managed intranet sites for education, library, and wellness committee.

Developed and delivered management curriculum to support the hospitals mission and values.

Partnered with the nurse educator to improve new hire training and annual re-education processes.

FIRST TECH CREDIT UNION, Beaverton, Oregon 2005 2007

A credit union with $1.5B in assets and 140,000 members worldwide

Advocacy & Training Manager

Provided chief leadership of training functions, participant and instructor material development, budget control,

vendor relations, program coordination, and process improvements. Directly managed a team of three trainers.

Partnered with management to assess and evaluate needs, goals, and resources. Collaborated with credit union

senior management for launch of new installation projects.

Conceptualized, planned, and benchmarked a 9-day new hire training program and departmental learning plans.

Triggered savings of $46K by personally delivering and launching customer service and sales training programs.

XP SYSTEMS, Moorpark, California 2004 2005

Core credit union operating system software producer

Education Supervisor

Through management of 11 instructors, optimized Train-the-Trainer (TTT) sessions and pre-conversion

management classes. Led and mentored team to align resources, increase communications, facilitate learning

processes, and enhance curriculum and procedure development.

Revamped and streamlined printing processes for TTT materials, realizing a 50% cost savings.

WELLPOINT HEALTH NETWORKS, Camarillo, California 1998 2004

Nationwide health insurance parent company (#93 on Fortune 500)

Organization Development & Training Manager

Provided consulting services to the organization through management of training, program development,

curriculum design, and certification processes. Administered the nationwide Management Development Program

for 1,100 participants, designed to support succession planning. Trained and mentored supervisors/business

leaders delivering AchieveGlobal leadership classes.

Established, structured, and implemented a WellPoint Facilitator Certification seminar.

Successfully certified 75 customer service and leadership instructors, generating savings of $140K.

Bolstered monthly revenues with 80% of facility use of the Training & Conference Center.

EDUCATION

Bachelor of Science in Business/Management

University of Phoenix

COMMUNITY INVOLVEMENT

Board Member

The Marjorie Luke Theatre

PROFESSIONAL INVOLVEMENT

Mentor

ATD Los Angeles Chapter Mentor Program

Committee Member and Speaker

Western Independent Bankers Education Summit Conference

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