Customer Service Microsoft Office

Ms. Maryam Niazi

Mobile: 045*******

E-mail: ****.*********@*****.***

Address: ** ****** ****, *****, *********, VIC 3075

KEY SKILLS

Certificate IV of International Trade (currently studying)

Certificate III of Retail Operations (currently studying)

Experienced in air and sea freight more than 3 years

Computer skills in Microsoft Office (Word, Excel, Outlook)

High level of personal presentation of and excellent communication skills both written and verbal

Ability to work in a team environment

Ability to prioritize various tasks to deliver required outcomes within tight deadlines

Knowledge of INCOTERMS

Ability to work in a fast paced environment

Great multi-tasker

Accurate and speedy of data entry

Strong negotiation skills

Focus on detail and time management

Friendly, hardworking and easy going personality to facilitate good relations with international and national clients and to benefit and build the reputation of the company

Excellent customer service skills

Ability to generate accurate documentation

Willingness to learn and develop

WORK EXPERIENCE

Import and Export Coordinator in Omid Safety Glass Company 2011-2014

Omid Safety Glass company is the biggest manufacturer of automobile glass in Iran. The company imports the raw materials from China, Thailand, South Africa, Belgium and the Netherlands and

spare parts from Switzerland, Germany, Italy, Turkey, France, Japan and Finland.

Certificates of Omid Safety Glass Company: CMS Glass in

ISO 9001-2000

ISO 9001-2002

ISO TS 16949

E-Mark Certificate

National Standards as grade A SAPCO, B Saze Gostar SAIPA

My Responsibilities:

Coordinating import and export movements and ensuring the adequate documentation

Processing and following up the entire shipment process from A-Z

Monitoring incoming shipments

Liaising with overseas agents

Preparing customs documentation

Liaising with local customers

Sending pre-alerts, arrival notices and manifests

Import and Sales Coordinator in Omid Safety Glass Company 2010-2011

My Responsibilities:

Identifying local and overseas suppliers

Placing the orders to the foreign suppliers

developing business plans for products, implement marketing and operational plans

Presenting and merchandising of the goods

Import documentations and Coordinating deliveries

Preparing monthly reports on the performance of the business

Identifying potential products for future import and sales

Import Coordinator in Arya Gohar Trading Company 2009-2010

Arya Gohar Trading Company is active in the field of imports minerals in Iran.

My Responsibilities:

Following up on purchase orders from date of order to point of origin to final destination

Coordinating international movements of goods

Import documentation

Liaising with clients, carriers and overseas agents

Co-ordinating and payment of airlines and shipping lines

Preparing monthly reports

EDUCATIONAL BACKGROUND

BSc in Business Administration in Iran,2007

ATTENDANCES

International Contract and Business Law Conference (14 Jan. 2010) by Dr. E S Singleton member of Law Society of England. Esfahan. Iran.

Glass Exhibition 2010. Tehran.Iran

China Glass Exhibition 2011. Shanghai. China.

Standard ISO TS 16949 Classes (3 months) by TUV NORD Company. (2012)

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