Customer Service Office
Resume:
Nadine P. Rivers
Buford, GA *0519
**************@*******.***
Objective:
To obtain a position within health care administration with a reputable company that allows the opportunity to utilize my skills and talents for potential growth.
Strong verbal and communication skills.
Ability to develop, plan, and manage projects through hard work and team cooperation.
Excellent customer service skills as well as leadership skills.
Mastery of Microsoft Office programs (Word, Excel, PowerPoint)
Ability to work with several operating systems, including Windows and MAC
Experience
Comfort Keepers Atlanta, GA
May 2016
In-Home Companionship and Care Services
Assist clients with meal preparation, laundry, light housekeeping, grocery shopping, and errands.
Offer conversation and companionship
C&C Healthcare Services Atlanta, GA
May 2015
Administrative Assistant
• Assist Managers to assess employees overall performance and document performance accurately
Answer phones, maintaining the filing system, tracking employee attendance
G & W Tax and Services Simpsonville, SC
January 2004-March 2012
Operations Manager 2008-2012
Maintained office services by organizing office operations and procedures
Served as the contact person for office manager duties including maintenance, mailing, shopping, supplies, equipment, bills, and errands
Prepared weekly payroll data, controlled correspondence, designed and maintained filing system, tracking employee attendance, reviewed and approved supply requisitions assigned and monitored clerical functions.
Maintained office policies as necessary and coordinate with IT department on all office equipment
Trained associates with company software as well as the overall company policy
Maintaining office budget, ensured accuracy, and timely reporting
Tax Consultant 2005-2008
Responsible for helping keep clients’ taxes to a minimum
Prepared tax returns
Explained and simplified tax issues to clients
Made sure clients complied with all tax obligations and received any deductions that they may be eligible for
Receptionist 2004-2005
Answered and routed incoming calls on multi-line phone systems
Data Entry
Greeted clients
Answered client inquiries
Handled cash transactions for tax returns
Scanning, faxing, copying, and filing documents
Coordinated Campaign Des Moines, IA and Baton Rouge, LA
June 2001-December 2003
Regional Director 2002-2003
Responsible for training Associates for canvassing and phone banking
Organized campaign committee to influence the voting decision-making process within a group
Developed voting strategy and organized campaign
Attended political meetings in the area
Management of interns including interviewing, tasks delegation, and scheduling
Interviewed/hired field director and canvasser
Implementation of fundraising operation and ongoing coordination with candidates
Organized potential events and putting together the candidate schedule
Field Director 2001-2002
Made sure campaign gets message out through direct voter contact
Developed comprehensive plan that included door knocking and phone banking to ID voters and persuaded them towards the candidate
Coordinated voter registration efforts
Managed volunteers
Education:
The University of Phoenix (online)
Health Care Administration 2013-2016
University of South Carolina Spartanburg 1999
Bachelor's of Arts Political Science/Sociology
Interest and Activities:
Kids Ministry Assistant Director
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