Technical Support Engineer

NAME: CHRISTIAN CABANBAN GARCIA

PHONE NUMBER: (+65)9862 1544

HOME ADDRESS: Block 58 Dakota 08- 271 Crescent Singapore390058

DATE OF BIRTH: MARCH 14, 1981

LOCATION: PHILIPPINES

NATIONALITY: FILIPINO

EDUCATION: University of the Cordilleras

PROFESSIONAL QUALIFICATIONS: IT Support Engineer

COMPUTER KNOWLEDGE: Proficient in Microsoft Office (Excel, Word, PowerPoint),excellent skills in troubleshooting, installing, upgrading, maintaining and servicing multiple types of hardware and software and approaches in providing information technology solutions. Knowledge about networking devices, experienced in troubleshooting handheld devices like blackberry, Iphone and tablets, knowledge of LAN, WAN, Cisco Products, and network devices, Extensive Computer Hardware knowledge, knowledge of IP Networking, Routing Protocols, security and IP telephony, Knowledge and troubleshooting skills of Windows XP, Windows7, Linux and Citrix.

LANGUAGES: Fluent English, Filipino

Skill set:

In depth knowledge of networking

Good analytical abilities

Adaptive to environment

Excellent communication and presentation skills

Certification:

Cisco Certified Network Associate Routing and Switching

Cisco ID No: CSCO12889508

Experience of configuring and monitoring CISCO 2500,2600 and 1800

Full Command on Cisco IOS Commands

Installation and set up of routers and switches

Experience of IP addressing, administrating subnets and various routing models

Provide first-level technical support; assisting users who have network problems

Experience of IP addressing, administrating subnets and various routing models

Follow ups with vendors regarding third party applications and hardware issues

Re-installation of software, PC software upgrades

Sound knowledge of WAN technologies such as PPP, Frame-relay, dedicated T1s, ISDN and Routing Protocols: OSPF, EIGRP, IGRP, RIP and RIPv2

Good working knowledge of routing protocols such as RIP V1/V2, OSPF, IGRP and EIGRP

Full Command in Inter-VLAN Routing

Setting up Serial and Ethernet Interfaces

Routing Protocol Configurations

CDP Configuration

Switching, Standard Access-list, Extended Access-list and Vlans Configurations.

Everything of Multi-Protocol Label Switching (MPLS)

Sound knowledge of OSI 7 Layer Model, TCP/IP, DNS, DHCP, TFTP.

Knowledge of LAN technologies, Switches, Cables, Bridges

Experience of IP addressing, administrating subnets and various routing models

EMPLOYMENT HISTORY:

Nov. 2014 – Present NEC Asia Pacific Pte. Ltd

Position: Training Support Engineer

May 1 – Present

Client: Civil Service College

Responsibilities:

Setup laptops, printers, and multimedia devices needed by the trainers

troubleshoot hardware and software issue

Primary help desk technical assistance and troubleshooting on IT platform

Setup multimedia devices for the trainer’s needs

Updating Inventory list

Dec 2015 – April 2016 Client: Singapore Press Holdings

Position: IT Support

Responsibilities:

Configure handheld devices for SPH applications like emails and mobile vpn

Assist in user account application

Network troubleshooting including checking whether LAN, Server or network

Equipment is up

Updating of Inventory list

Technical support for user employees in connecting via VPN, adding printers and all technical issues

March 2015 – Dec 2015 IT Roving Engineer

Covers IT in-house engineer, should be flexible enough to learn the systems and processes of other clients supported by NEC. Clients are as follows:

Farrer Park Company – supports corporate, hospital and the hotel alike

A*Star – supports hardware and software

NOL (Neptune Orient Lines)- supports hardware and software

SPH (Singapore Press Holdings)- supports hardware and software

Nov 2014 –March 2015 Chanel Singapore

Position: IT Support

Aims to establish basic practices and procedures governing the user End User Computing resources, including desktop computer systems, email, internet/intranet and network.

Account Management (Lotus Notes, Active Directory and other Applications)

Manages file and mail servers

Provided Tier1 technical support; assisted users facing network problems. Performed advanced troubleshooting, diagnostics and provided tier/level-1 solutions to network failures.

Assist in user account application

To provide advice and assistance to users on usage of simple functional

features of software and hardware peripherals (eg, MSOffice applications)

Administrative Support and Routine Housekeeping Services

Oct 2011 – Oct 2014 SINGTEL (National Computer Systems Pte Ltd)

Position: Operation Specialist

Responsibilities:

Duties and Responsibilities:

Technical assistant is committed in assisting school users and personnel with various applications provided by MOE(Ministry of Education) by answering difficult application and hardware questions and improving the user's experience, manages all the ICT hardware and software alike, The job responsibilities Desktop support Engineer / Technical Assistant of a responding to user questions regarding applications and hardware, resolving user problems, escalating issues that cannot be resolved immediately.

Perform problem diagnosis and resolve problems related to computer

hardware, software and application system

ensure that no more than 20% of the workstations inclusive of

computer hardware and software shall be down for more than 4 hours

escalate all problems to Helpdesk in the event that you are

unable to solve it within 30 minutes

Technical support for chase employee in connecting via VPN, adding printers and all technical issues

Ability to quickly learn difficult mortgage concepts, complex application user interfaces and computer hardware/networking/operating systems.

Ability to troubleshoot issues by probing, listening, and analysing the situation

Report on trends to team leads and supervisor.

Excellent computer and data entry skills

Communicate effectively both written and verbal

Exceptional Team Player

Manages Logins on different applications

Rebuild Lotus notes and databases

Tasks as assigned by lead or supervisor

Releasing laptop to a newly hired employee/ checking returned laptops from a resigned employee

Account Management

October 2008 – September 2009 Retail, Finance and Service IT Service Desk Analyst

Duties and Responsibilities:

Solution 1 Support Center is committed to assisting Mortgage branch and site users with our various applications by answering difficult application and hardware questions and improving the user's experience. Plays critical role by providing users directly impacts the firm's ability to service external customers. The job responsibilities of a Service Desk Analyst responding to user questions regarding applications and hardware, resolving user problems, escalating issues that cannot be resolved immediately.

Technical support for Chanel employees in connecting via VPN, adding printers and all technical issues

Follow ups with vendors regarding third party applications and hardware issues

Re-installation of software, PC software upgrades

Releasing laptop to a newly hired employee/ checking returned laptops from a resigned employee

February 2006 – October 2008 Client: Advance Contact Solution Inc.

Position: Level 3 Technical Support Representative/Network Specialists

Duties and Responsibilities:

Escalate Order status and investigate the reasons why the DSL order is not yet active. Call Provisioning Department and give resolution to activated their DSL service (VERIZON DSL)

Last line of support for unusual issues that Level 2 agents encounter, especially on DSL connection

gives approval for all escalated calls especially for on-site techs dispatch

Provides coaching to agents on areas of improvement in terms of their troubleshooting skills

Test network connection form the Central office to the user line using network application NxTT

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