Customer Service Assistant
Resume:
Mark Rathbone
** ********** ****, ****** ***, Merseyside, L14 1PA
**************@*****.***
Personal profile
I am a highly resourceful, flexible and enthusiastic catering assistant with experience of maintaining high standards of service and production within the kitchen and other food areas. I am professional, organised, detail-oriented and reliable and having excellent written and verbal communication skills. I have the ability to provide support, motivation and guidance to junior kitchen staff and chefs.
I am now looking for a new and challenging catering assistant position, one which will make best use of my existing skills and experience and also further my personal and professional development.
Key Skills
A welcoming, friendly and polite manner
Good customer service skills
The ability to work as part of a team
Flexibility to cover for sickness and holidays
High standards of personal hygiene
The ability to work under pressure
Ability to follow all health and safety practices
Work Experience
08/2014 – 12/2014 B&M, St Helens
Store Room Assistant
Plan and organise sorting systems to ensure the smooth running of the stockroom.
Prepare stock items for sale: sizing, ticketing and pricing of items.
Maintain an accurate knowledge of stock and ensure consistent standards and pricing of stock.
Ensure stock is rotated on a regular basis, ensuring all items are clean and saleable.
Making sure the shop is well stocked and the shop floor is tidy
Keep the Stock Rooms in an organised and presentable condition.
All areas should be cleaned on a regular basis
Answering questions that people may have
Supporting to keep the shop looking interesting
To assist in keeping the premises clean tidy and secure at all times to ensure all health and safety standards are maintained
07/2012 British Heart Foundation, Huyton
Retail Assistant
Serving and advising customers
Helping customers to find the goods they want
Advising on stock amounts
Giving information on products and prices
Stacking shelves or displaying goods in an attractive way
Handling complaints or passing them on to a manager
09/2010 – 07/2012 Oakmere Community College, Walton
Catering Assistant
Serving food and drinks
Giving advice about food content and menu choices
Handling raw and cooked food safely
Working quickly and accurately to maximise sales
Keeping the eating and serving areas clean and tidy
Operating the till - taking cash and card payments and giving out change and receipts
Operating vending machines such as coffee-makers
Refilling hot food containers and self-serve stations
Handling customer enquiries, comments and complaints
Clearing tables, dishwashing and other cleaning duties
Education
09/2010 – 07/2012 Oakmere Community College
NVQ in Level 1 in Catering and Hospitality
Entry Level 3 in Catering and Hospitality
Entry Level 1 in IT
Entry Level 3 in Literacy
Entry Level 3 in Numeracy
09/2005 – 07/2010 Broadgreen High School
Educated to a high standard in all core GCSE subjects
References are available on request
Contact this candidate