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Quality Assurance Customer Service

Location:
Temecula, CA, 92592
Salary:
45,000
Posted:
November 03, 2016

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Resume:

Objective

Obtain Full-Time Employment in a Project Management, Project Coordinator or Business Analyst position.

Professional and Work Experience

Waterfi LLC Quality Assurance Associate II 6/2016 – Present

- Contributed to the Redesign of Production, Quality Assurance, and Shipping workstations in order to better fulfill LEAN methodology

- Developed module to calculate and monitor Work in Progress

- Instituted material ordering system to reflect Lean inventory

- Develop and Conduct experiments to stress test new products and materials

- Develop Tests and Standard Operating Procedures for all new products

- Maintain Quality Standards through Testing and Diagnosing all raw materials, finished products, and customer returns

- Maintain Quality Assurance Logs and Develop daily First Time Yield Reports

Apex BASE Quality Control Technician 3/2014 – 6/2016

- Lead Cross-training initiative through the development of Standard Manufacturing Procedures for the Production of Apex BASE Equipment

- Instituted Lean principles through the monitoring of production and delivery times as well as waste accrued from production.

- Instituted Six Sigma principles through development of new production methods for both new and existing products

- Initiated the development of new Quality Assurance Standards to reflect Lean Six Sigma principles

- Contributed to the establishment of Lean inventory principles by monitoring flow of raw materials

- Quality Control BASE Equipment

- Produce BASE Parachutes and Equipment using CAD and various industrial sewing machines

- Engage new clients, explaining the benefits of our equipment

Michaels Arts and Crafts Replenishment Associate 7/2011 – 3/2014

- Contributed to the initiation of newly assigned replenishment roles that were meant to increase both productivity and morale

- Unload and sort freight

- Develop and Produce Planograms for stock inventory

- Down-stock and recover retail departments

- Engage with both consumers and management

- Operate handheld RF Scanner

Education

Capella University 5/2014 - 6/2016

-Bachelor of Science in Business, Specialization in Project Management

-Cumulative GPA 3.85

Palomar College 8/2011- 4/2014

Completed General Education

-Cumulative GPA 3.5

-Accepted into UCSD U-Link Program

Great Oak High School 9/2007 – 5/2011

Involved in Cross Country, Track and Field, and the AP program which developed skills and ethics such as teamwork and dedication to projects. Rigorous coursework the following Advanced Placement Courses: AP English Composition, AP US History, AP Government, AP Calculus, and the Pre-IB program.

-Pre IB Coursework

-AP Program

-3.83 GPA

-ROP Program

Skills

Proficient Computer Skills (Microsoft, Apple, and Linux OS), Proficient in Microsoft Office Applications (Word, Excel, PowerPoint, Publisher), Proficient in Microsoft Project, Experience with CAD and Manufacturing Equipment, experience with ERP

Experience with LEAN and Six Sigma manufacturing processes, Experience in both Quality Control and Quality Assurance

Excellent Customer Service and Communication Skills, Detail-Oriented, Ability to Problem-Solve, Ability to Multi-Task, and the Ability to learn quickly

Goals

-Obtain Employment in desired position

-Obtain the following Certifications: PMI Certified Associate, PMI Professional, Microsoft SQL, Lean Six Sigma Green Belt, BPM, CPSM, CSM,

References

References are available upon request



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