Customer Service Microsoft Office
Resume:
MOMIR BOGDANOVIC
**** ******** **** ******* ***** KY 42104
********@*****.***
OBJECTIVE
Seeking a challenging position where extensive experience in people management, proven work ethic, successful track record, and analytical skills will be fully utilized and enhanced
PROFILE
Excellent interpersonal and communications skills, confident and poised in interaction with individuals at all levels readily developing rapport with clients and colleagues.
Highly regarded for a proactive attitude and an ability to think laterally, providing ideas and solutions. Creative approach to problem solving through use of excellent analytical skills.
Dedicated individual, achieving a reputation for consistently going beyond what is required.
Detail orientated and resourceful in the completion of projects with ability to multitask effectively and to work in a paced environment meeting strict deadlines.
Organized individual with exceptional follow through abilities.
Committed to the provision of exemplary customer service.
EXPERIENCE
DMKK3 Consulting
1097 Trillium Lane, Bowling Green KY 42104
President 12/2001 – present
Automotive fixed operations consulting NADA certified
Specializing in Parts and Service performance review, gross and net profit analysis, parts inventory
specialist, service drive efficient performance, warranty administration, warranty audit counsel.
Hallmark Automotive
620 Bakers Bridge Ave, Franklin TN 37067 615- 236-3200
Director of Fixed Operations 07/2013 – 09/2015
Responsible for all aspects of fixed operations. In charge of the teams of 110 employees. Representing VW, Hyundai franchises, acting as VP of operations generating $18 million in fixed operations revenue annually achieved increase in sales and gross profits on consistent bases. Rest of the duties involves financial monthly reconsolidation and achievement of KPI. Increased CSI levels of all the stores to the top of the market. Awarded RASE certification from VW of America.
LEN STOLER PORSCHE AUDI
11309 Reisterstown Road Owings Mills MD 21117 410-***-****
Service and Parts Director 07/2004 – 06/2013
Responsible for complete service and parts operations in the store. Increased performance and retention by 126% in sales and 49% in net profits within first year. In charged of team of 27 employees, fixed operations revenue annually$4.5 million Responsibilities also include warranty process and administration, technical training, monthly performance and financial assessments. As a part of large auto group other responsibilities also included acting as a consultant in ADP training other departments and helping Operations Director in process improvement. Also in charge of European delivery process and Porsche driving school events. Awarded Fixed Operations Excellence Audi AG only 11 ever offered in the World. Master hybrid certification for both brands.
Pittman AUTOMOTIVE
325 Three Springs Road Bowling Green KY 42104 270-***-****
Director of Fixed Operations 01/1998 – 07/2004
In charged of the fixed operations for multiple brands, BMW MERCEDES BENZ, JEEP CHRYSLER DODGE, LEXUS TOYOTA NISSAN. Responsible for team of 320 employees generating fixed operations revenue in excess of $50 million annually Supervised construction multiple stores and with necessary equipment to open Dealerships. Responsible for all aspects of fixed operations including department’s performance reviews, cost and expense control, warranty administration supervision, technician training program, customer relations program etc. Also responsible for education and training with Reynolds & Reynolds as well as acting consulting. Responsibilities also included monthly financial and performance assessments to dealer principal and close cooperation with variable departments. As a result of exceptional leadership skills dealership performance showed and proved in high CSI, profits and highest recognition offered by all manufactures. Responsibilities also included corporate compliance within manufacture franchise agreement.
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PORSCHE AG
PORSCHEPLATZ 1, STUTTGART DE 70435
Research and development engineer 02/1991-11/1997
Leading team engineer in down force and driveline development on all pre-production and concept vehicles. Responsibilities included deadline meet with factory schedule, cold and hot testing, cost monitoring and financial reconciliation to development department head.
EDUCATION
Yugoslavia State University
MBA
Aerospace Engineering
COMPUTER SKILLS
Proficient in the use of Microsoft Office including MS Word, Excel, Olivetti automotive dealership software, Reynolds & Reynolds dealer management system, Arcona DMS, SAP, ADP
ACHIEVEMENTS
Mercedes Benz People Behind Star Award
BMW Profiles In Achievement Award
Porsche Premier Management Award
Porsche Hybrid Master Certification
Audi Way Magna Certified Service Director
Augi AG Fixed Operations Excellence
RASE Certified
LANGUAGES
English
Serbo Croat
Slovenian
Macedonian
Greek
Italian
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