FLORINA CHIOREAN

***B SHENLEY ROAD

WD* *EF BOREHAMWOOD

079********

acxc54@r.postjobfree.com

SUMMARY

Friendly and reliable customer service professional skilled in achieving sales targets in high-end merchandise environments. Responsible and mature person who thrives in fast paced environments.

Enjoys working as part of a team to achieve sales goals. Talented person effective at multitasking and maintaining a friendly attitude under pressure. Efficiently builds loyalty and long term relationships with customers while consistently achieving individual sales goals. Reliable with a record of successfully contributing to team goals. Inventory management and merchandising experience.

SKILLS

Cash register familiarity Customer service orientated

Retail merchandising specialist People orientated

Basic administrative knowledge POS software expert

Sales experience Data entry

Outstanding interpersonal skills Testing jewelleries

WORK HISTORY

ALL SEASONS GARDENING

BOOKKEEPER January 2011 to January 2013

-Processed all invoices and expenses for this busy gardening business

-Chased overdue payments and liaised with supplier accounts

-Dealt with any discrepancies and maintained accurate and up to date accounting records

FLANA MARKET ROMANIA

RETAIL SHOP MANAGER January 2006 to January 2009

-Full responsibility for the daily operations and management of the shop

-Ordering products / goods and dealing with suppliers

-Supervising stock management and merchandising maximising sales for the shop to meet targets

-Financial operations processing transactions, cashing up and banking giving

guidance and training to new members of staff in order to increase efficient store

operation minimising risk and costs.

-Recruitment, management, training and motivation of staff ensuring they each possess competent product knowledge and portray the exemplary customer service standards set.

-Updating visual displays with stock and accessory products adhering to the brand guidelines

-Deciding on shop layouts and organising / preparing promotional goods and displays

-Within 2 years profit of the shop grew twice

ZIRIDAVA ARAD, ROMANIA

ASSISTANT STORE MANAGER February 2009 to January 2010

-Achieve store monthly rental target and margin by focusing on sales and core margin performance on a daily basis.

-Manage the recruitment, training, development and performance of all staff

-Coach, motivate and develop the store sales team to achieve personal and store objectives

-Plan, manage and take ultimate accountability for store expenditure on controllable items

-Communicate effectively with the Store Managers to ensure key information is shared to ensure best practice

CASH CONVERTERS UK

SALES ADVISOR October 2015 to June 2016

-Greeted customers in a timely fashion while quickly determining their needs.

-Recommended merchandise to customers based on their needs and preferences.

-Wrote sales slips and sales contracts.

-Responded to customer questions and requests in a prompt and efficient manner.

-Completed all cleaning, stocking and organising tasks in assigned sales area.

-Testing jewelleries

-Built relationships with customers to increase likelihood of repeat business.

-Gathered data for internal audits through interviews, financial research and

downloads.

-Oversaw daily office operations

-Planned and executed all aspects of office move.

-Assisted with reception duties, file organisation and development

-Added new material to file records and created new records.

-Scanned documentation and entered it into the database.

NEXT SHOP UK

SALES TEAM MEMBER July 2016

HOLIDAY INN ELSTREE AND BOREHAMWOOD October 2016

RECEPTIONIST

- Greeting visitors and directing them to the correct person or department

- Managing the visitors book and giving out security passes

- Answering enquiries in person, by phone and email

- Managing a room booking system

- Booking travel and hotels

- Organisational skills

- The ability use office equipment like switchboards, photocopiers and scanners

EDUCATION

GCSC ENGLISH AND MATHS at Oaklearn College, St. Albans(2014)

AUREL VLAICU UNIVERSITY, Romania (2004 to 2008)

-Specialization: Management Accounting and Information System

LANGUAGES

Fluent English and Romanian

ADDITIONAL INFORMATION

Full Driving Licence

Professional references available upon request

Contact this candidate