Customer Service Representative

Jacqueline Pina

*** ***** *** ***** *****, TX ***78

Mobile: 682-***-****, ****.******@*****.***

Objective

Seeking to work in an environment that will allow me to utilize my knowledge and challenge my abilities to exceed a high standard of performance. While allowing me to contribute to the continued growth and success of the organization.

Skills & Abilities

Clerical/Administration support.

Word, Excel, Oracle, Mainframe systems, PeopleSoft, MS Access Database

10-Key by touch, Type 35-45 words per minute

Multiple phone line, filing, and Digital document storage viewer

Positive attitude, team player, patience, poise, tact, great organizational skills

Experience

CUSTOMER SERVICE REPRESENTATIVE - UNITED CONCORDIA DENTAL INSURANCE – Williamsport, PA. – 2015 to 2016

Provided customer service to plan benefit members and dental offices. Reviewed claims and provided information regarding denials. Provided additional information if needed to resubmit the claim for payment. Handled both inbound and outbound calls to members and dental offices for follow up. Working knowledge and understanding of the HIPPA laws and regulations.

FULFILLMENT ASSOCIATE (AFE DEPARTMENT) Amazon. Haslet TX. - 2013 to 2015

Packer of various multi orders for customers. Inductor- scanned, re-binned and sorted items at a very fast pace for orders. Also gift wrapped items as needed. Utilized the Rodeo computer program for processing order entries. Use of a weight scale and label machine. Maintained high rates in every day task. I was on the Associate Safety Committee and also an ambassador who trained new employees in the AFE department.

PHARMACY SALES FLOOR ASSOCIATE - Wal-Mart. Saginaw, TX. - 2011 to 2013

Stocking of freight from the back room to the sales floor. Utilized the Telazon Inventory handheld computer system in order to locate merchandise in the store. Setting up and breaking down of displays in the Pharmacy area. Helping customers find product and assisted them in getting answers about various products within the department.

AR SPECIALIST - Con-Way Freight Inc. N. Richland Hills, TX. - 1997 to 2013

Worked from a correction request queue to process invoices. Working knowledge of customer contracts and their pricing agreements. Corrected billed invoices in an Oracle based system. Provided customer service via phone calls from customers and field operations. Filled in for the mail room and the front desk receptionist as needed.

Education Azle, TX. 1980