Customer Service Administrative Support

Nerida Chapa

Cell: 210-***-****

Email: ********@*****.***

Desired Locations: USA, Texas, San Antonio

HIGHLIGHTS OF QUALIFICATIONS

Provide assistance to an organization completing its mission by utilizing experience in Government Administrative Business Support, Contract Close-out Analyst with a background in administrative duties and Contract Reconciliation. A Self-starter motivated hard work ethic that demonstrates ability to pay attention to detail on data entry, and financial reports. Knowledgeable and dedicated of key processing with steps in procedural guidelines.

PROFESSIONAL SKILLS

Computer Software (MS Word, MS Excel, MS Outlook)

Government Systems:

Mechanization of Contract Administration Services (MOCAS), Integrated Accounts Payable System (IAPS), Wide Area Workflow (WAWF), My Invoice Financial System, Database Work load (ACCES), Contracting Writing Databases (Con-Write), The Defense Contract Management Agency (DCMA), The Defense Contract Audit Agency (DCAA), Defense Finance and Accounting Service (DFAS), Federal Acquisitions Regulations Website (FAR), Electronic Document Access (EDA), Contract Files Management (CFM), Electronic File Room (EFR), Customer Service Representative, Data entry, Payroll, Collections, Computer Proficient, Type 60 WPM, Bilingual in Spanish/English.

PROFESSIONAL EXPERIENCE

Dawson Technical February 2015 – April 2016

Contract Close-out Specialist / Contract Administrative Support Lackland AFB Texas

Performed administrative support for the contracting section scanning, copying, and electronic contract distribution, filing and maintaining all contract close-out files and provide customer service in an orderly manner.

Ensured invoices, memoranda, orders, progress reports and definition of modification documents were in the appropriate tabs.

Collected and retrieved data from Mechanization of Contract Administration Services (MOCAS), Integrated Accounts Payable System (IAPS), Contracting Writing Databases (Con-Write) and other payment systems for payment of invoices and for obtaining a copy of the final invoice (Form DD 250).

Created and maintained an in-house log for the Contract Close-out, invoices, records and

payments.

Updated and distributed monthly close-out status reports reflecting unliquidated obligations (ULO), The Defense Contract Audit Agency (DCAA) audit review dates and estimated closeout dates.

Constantly communicated with the Contract Administrator at The Defense Contract Management Agency (DCMA) via e-mail or telephone requesting status on the contract close-out.

Collaborate with Defense Finance and Accounting Service (DFAS) or other paying activities to ensure timely payment of final vouchers and obligation/de-obligation of funds and excess funds verification from official accounting stations.

Worked closely with the Program Manager (PM) and their office to ensure all documents were provided for any request to de-obligate monies.

Prepared close-out correspondence and documentation including any necessary release

statement.

Processed de-obligation modifications in Contracting Writing Databases (Con-Write) to zero out monies on a contract and coordinated with contracting help desk:

Procurevis Inc. February 2014 – February 2015

Contract Administrative Support Lackland AFB Texas

Performed administrative support for the contracting section, scanning, copying, electronic contract distribution, filing and maintaining all contract close-out files in an orderly manner.

Ensured documents invoices, memoranda, orders, progress reports and definition of modification were filed in the appropriate tabs.

Collated and retrieved data from (ACCES) Work Load Database and, Contracting Writing Databases (Con-Write).

Updated and distributed monthly close-out status reports reflecting unliquidated obligations (ULO), The Defense Contract Audit Agency (DCAA) audit review dates and estimated close-out dates.

Constant communication with the Contract Administrator at DCMA via e-mail or telephone requesting status on the contract close-out status.

Collaborate with Defense Finance and Accounting Service (DFAS) or other paying activities to ensure timely payment of final vouchers and obligation/de-obligation of funds, also checked excess funds verification from official accounting stations.

Worked closely with the Program Manager (PM) and their office to ensure all documents were provided for on any request to de-obligate monies.

Systems Integration SSI, LLC July 2013 – February 2014

Contract Close-out Specialist / Contract Administrative Support Lackland AFB Texas

Performed administrative support for the contracting section, scanning, copying, electronic contract distribution, filing and maintaining all contract close-out files and provide customer service in an orderly manner.

Maintained an automated contract inventory list.

Responsible for the staging process of contract files In Accordance with contract retention regulations.

Reviewed modifications and task orders to determine status of file documentation.

Prepared and distributed closeout documentation packages to the Contracting Officer (CO), performed analysis for completion of close-outs in accordance with close-out policies and procedures.

Used Mechanization of Contract Administration Services (MOCAS) system to verify the physical completion of contracts.

Input critical information into, Contracting Writing Databases (Con-Write) to facilitate the necessary process for closing contracts.

Validated invoice payments, tracked Administrative Contracting Officer (ACO) audit status, and verified final project acceptance by the Government Physically accounted for all contract files assigned to close-out section.

Ivis PSC May 2008 – May 2011

Terra Health - Brooks City Base, Texas October 2006 – April 2008

Blackhawk Management - Brooks City Base, Texas October 2005 – October 2006

Monterey Consultants Inc. – Brooks City Base, Texas April 2005 – October 2005

Contract Close-out Specialist / Contract Administrative Support Brooks City Base, Texas

Performed administrative support for the contracting section scanning, copying, and electronic contract distribution, filing and maintaining all contract close-out files and provide customer service in an orderly manner.

Ensured invoices, memoranda, orders, progress reports and definition of modification documents were in the appropriate tabs.

Collected and retrieved data from Mechanization of Contract Administration Services (MOCAS), Integrated Accounts Payable System (IAPS), Contracting Writing Databases (Con-Write) and other payment systems for payment of invoices and for obtaining a copy of the final invoice (Form DD250).

Created and maintained an in-house log for the Contract Close-out, invoices, records and

payments.

Updated and distributed monthly close-out status reports reflecting unliquidated obligations (ULO), The Defense Contract Audit Agency (DCAA) audit review dates and estimated close-out dates.

Constantly communicated with the Contract Administrator at The Defense Contract Management Agency (DCMA) via e-mail or telephone requesting status on the contract close-out.

Collaborated with Defense Finance and Accounting Service (DFAS) or other paying activities to ensure timely payment of final vouchers and obligation/de-obligation of funds and excess funds verification from official accounting stations.

Worked closely with the Program Manager (PM) and their office to ensure all documents were provided for any request to de-obligate monies.

Prepared close-out correspondence and documentation including any necessary release

statements.

Processed de-obligation modifications in, Contracting Writing Databases (Con-Write) to zero out monies on a contract

Maintained an automated contract inventory list.

Responsible for the staging process of contract files In Accordance with contract retention regulations.

Coordinated with contracting help desk:

(1) To transfer active contracts to close-out in box.

(2) To delete contracts that did not belong in the branch database.

(3) To correct awarded dollar value, unliquidated obligations (ULO) and improper contract type input, by e-mailing or hand delivering supporting documents.

Teamed with the Accounting and Finance Department to ensure up to date financial history was made available for any contract close-out file.

Submitted contract closeout files to the Contracting Officer (CO) for review and signature.

Explained and clarified contract close-out policies and procedures to individuals for a better understanding of the what, why, and the how of contract close-out.

EDUCATION

Northwest Vista College (43 hours Basic Courses) 2003-2004

Laredo Community College (10 Hours Basic Courses) 1992-1993

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