Management Project

Naveed Khan

Mobile: +968-******** ~ E-Mail: **********@*****.***

Achievement-driven / high performance management executive, willing to work in the field of Operations Assurance and

Project Management with an organization of repute, preferably in Telecom / IT industry

SUMMARY

Over 9 years of rich experience from 2nd Generation of mobile networks to LTE

(4G) to Customer Value Management. Throughout my career, I have worked with

Project delivery, Support, Project management, solutions, design and operations of

mobile Telecom networks as per PROP-C, ITIL methodologies.

Skilled in managing business solutions delivery [Core/IP/MPBN/ OSS / BSS / VAS]

and technology resource administration with experience of establishing set-ups,

forging strategic alliances & partnerships.

Proven record of analyzing processes & workflows, assessing their efficiency,

relating to business plans & goals and suggesting re-engineering / simplification

solutions

Hands-on exposure in working with key operators like Batelco, Omantel, Bharti

Airtel, Reliance Communication and vendors like Ericsson, Huawei, Xura (Formerly

Comverse)

Expertise in management, leading of project for telecom customers

Expertise in management of entire operations assurance with experience in setting-

up / maintaining Managed Service as per Ericsson MSTOP process

Proficient in developing technology adoption and modernization strategies,

collaborating models to deliver cost optimization, unified strategies to deliver

agility, cost efficiency and measurable business outcomes

Ability to lead teams along with remote stakeholders and through efficient

communications deliver on-time and on budget.

Career Growth Path

CORE COMPETENCIES

Overseeing the ongoing execution of customer contracts consisting of transition

management, performance metrics, and Project management to ensure consistent

quality of deliverables. Also supporting project financials and handle project cash

flows and invoicing as per billing plan.

Overseeing overall operations for executing implementation programs/projects

involving scoping, planning, requirement & gap analysis, etc.

Identifying & developing potential migration framework in line with the

guidelines for improving operational efficiencies

Performing efficient project management by tracking tasks with respect to time &

scope over-runs and value realization to ensure timely execution of projects

Ensuring that best practices and lessons learned are documented and shared

appropriately across delivery teams and other functional units

Ascertaining timely and effective communication and working cross -functionally

with various business stakeholders and Team Members

Assuring effective governance is established and maintained through appropriate

frameworks, templates, procedures, etc.

Driving overall change process, procedures and methods by identifying

opportunities for improvement in project methods

Responsible for complete process including, problem management, configuration

management, risk management, scope change management, communic ations

management, release level management, etc.

ORGANIZATIONAL EXPERIENCE

Ericsson

Customer: Omantel

Role: Customer Project Manager

Functioning in customer facing role for Ericsson CSI portfolio under Technology Integration domain.

Develop and maintain detailed project plans for projects reflecting major milestones, and dependencies.

Working closely with Working Group/Committee and major stakeholders for day to day project management activities.

Compiling and publishing all period operational reporting and management when required.

Receive, review, challenge, and sanitize project level reporting from System integrators team.

Maintaining strong follow up on project level escalations, issues, and risks.

Complying with Agile / Scrum methodologies across project/software life cycle for service support and delivery

Leading the project / software life cycle management and driving the teams effective sprint execution by

continuously monitoring and coaching

Took over project (single rating), one of the top priority project that touches many nodes. Leading a team of 10

members and supporting the deployment and managing seamless migration strategy.

Maintaining strong liaison with and relevant stakeholder & Governance team during analysis, planning and

implementation

Performing regular quality review over Systems Integrators (SI) deliverables.

Projects Handled:

Customer Value Management

Data Warehouse

Ericsson Customer Support Engineer

Customer: Batelco Bahrain

Role

Operation & Maintenance of Ericsson PS core elements like SGSN -MME, GGSN-EPG, IP Backbone

(MPBN), (Red back Routers, Xtreme Switches) & Juniper Firewall, Ericsson VAS (MIO & MSP), Ericsson OSS & Eniq

(RC 14)

Perform necessary actions to maintain network quality, operational KPI/SLA/OLA and attend weekly, monthly

quarterly meetings with customer & GSC India

Working closely with GSC, CNS & PDU teams to address, track, execute, and proper closure of customer service request

(Trouble Ticket) for system enhancement/i mprovement

Worked as Solution Integrator for multiple projects

Creating LLD, HLD & IP design documentation

Demonstrated Experience in IP Networking and technologies (TCP/IP, Layer 2/3 concepts, DNS)

In case of any Ongoing Technical issue escalate and fol low up with concern stake holders and provide RCA, outage

report to ensure effective functioning of SLA with customer

Implementation of latest software upgrades/patches released for SGSN, GGSN & IP Backbone Network to avoid

software bugs

Providing support in the investigation of disaster at IP network to ensure minimum outage time in restoring services &

clearing fault so as to minimize traffic and data flow loss

Implementation of QoS and ensure the same for Sigtran traffic in MPBN domain

Xura (Comverse), VAS Engineer

Customer Bharti Airtel (India)

Role:

As a service Engineer, providing Tier II support for SMSC, SMS Router (FDA), & Voice Mail System

Installing, configuring, designing and deploying one or more system

Problem troubleshooting, system enhancement & performance tuning

Writing technical procedure documents (Mops)

Carry out operational acceptance testing with the customer

Understanding customers operational and technical requirements and translating them to a system solution

In the event a defect in a product is found, responsible for documenting the defect and communicating the problem

priority to necessary level of management, and where ever possible providing the customer with a solution

Make use of all applicable internal tools of Xura for timely updates and tracking of all open SR, issue and change

requests

Handling 24/7 emergency call for customer support

GTL, Technical Support Engineer

Customer :Reliance Communication

Role:

O&M of Huawei SMSC, MMSC (InfoXsms), Ericsson SGSN /R7, GGSN J20 R4

SMPP connectivity with 3rd party vendor and troubleshoots the interface using Ethereal Software

Implementing emergency plan for during Critical Days/Events to avoid system overload

USAU Configuration, Boards addition, SCCPGT and M3UA Link setup and monitoring to keep load balanced

DB2 maintenance, table spaces and making dynamic table to lower CPU usage

GPRS National and International Roaming configuration and testing ( 1st time testing )

Re homing, Configuration and maintenance of BSC with SGSN(Gb over IP/Frame Relay)

Re homing, Configuration and maintenance of RNC with SGSN(IuPs over IP/ATM)

Every Day analysis of performance report and resolve if there is any discrepancy and improve KPI

CERTIFICATIONS & TRAININGS

Certified Project Management Professional (PMP) from PMI in 2015 and valid until 2018.

CCNA

Red hat Linux

EDUCATIONAL QUALIFICATIONS

Bachelor of Engineering in Electronics & Telecommunication, University of Mumbai India (completion 2007)

IT SKILLS

Networking & Security Tools: TCP/IP, SS7, Sigtran,

Scripting Tools: Shell Scripting

Databases: MS SQL

Software MS Project, MS Office

Operating System Linux, Juniper OS, Ericsson Smart Edge, Solaris & MS Windows

PERSONAL DETAILS

Date of Birth: 10 October, 1985

Address: Al Hail Grand Villas, House # 1161, Way # 2911, South Al Hail, Muscat. Oman.

Languages Known: English, Urdu and Arabic

Visa Status: GCC residence permit

Marital Status: Married

Nationality: Indian

No. of Dependents: 3

Driving License: Valid International Driving License

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