RYAN RAMNATH

***** ********** **** ***** *********, FL 33579 acxbzp@r.postjobfree.com 813-***-****

PROFRSSIONAL SUMMARY

Successfully completed contracts in both the US and the UK.

Communicate effectively with customers, co-workers, and management in multi-cultural environments

Proven track record in solving complex problems with simple solutions by identifying, diagnosing, and repairing.

Resourceful troubleshooting skills

Ability to multitask issues under time constraints in high pressure environments while paying attention to detail

Implement & manage SCCM 2012 in ITAR environment

Data recovery specialist

Active Directory management

MS Exchange 2010 management

Encryption Support

Implement solutions to streamline workflow processes saving time & cost

Qualifications

Degree in Computer Science

Microsoft Certified Professional (MCP)

A+ Certified Professional

18 years extensive experience

Current position

JABIL CIRCUIT (Electronic Manufacturing company), St.Petersburg FL 8/2009-Present

JDAS- Jabil Defense & Aerospace Services

IT SUPPORT TECH II / SYSTEMS ADMINISTRATOR

Jabil is an electronics solutions company providing comprehensive electronics design, production and product management services to global electronics and technology companies.

SCCM 2012 – create packages, applications & deploy security patches

Manage Users & Groups via Active Directory / NetIQ

Manage email accounts via MS Exchange 2010

Weekly & EOM tape rotations for site backups

Remote User & Site Support

Create & maintain imaging solution

End Point Encryption Support

SCEP AV client management

Windows 2003/2008/2012 Server builds

Handle escalations from Support Techs

Tech contact for site deployments / migrations

Responsible for hardware diagnostics main focus on hard drives

Handle escalations for crashed systems requiring Data Recovery

Assist with setups & troubleshooting for PC’s, label, laser & barcode printers

Perform preventative and fault isolation maintenance on computers in a manufacturing environment

Provide end-user assistance via phone support & in person

Monitor helpdesk system for incoming tickets, recognizing priority and escalation requirements

COMPUTER REPAIR BUSINESS (Self employed), West Yarmouth, MA 6/2006-7/2009

TECHNICIAN

Provider of computer repair services for local home and business users, done on a freelance basis.

Conduct a variety of computer repairs for approximately 2-15 local customers per week.

Perform troubleshooting; upgrades; system building; data recovery and transfer; and tutoring.

10/2007-4/2008 & 8/2008-6/2009

TECHNICAL SUPPORT CONTRACTOR

Located on site at PartyLite (worldwide candle company) head office, working on a seven-person team, in Plymouth, MA.

Built and rolled out laptops and desktops to 400-500 users in the field and on-site.

Installed operating systems, software, scanners, printers, and mobile devices for each specific user.

Set up user profiles and permissions.

Handled user upgrades and data transfer as necessary.

Conducted troubleshooting on various issues and escalated issues through management.

CONTRACTOR for Staffing agencies 8/2006 – 11/2007

Go To IT Group

Technology Deployment Services

Career Connections Staffing Services

STAPLES COMPUTING, London, UK 2/1998-7/2000 & 1/2003-6/2004

TECHNICIAN

Small computer repair shop.

Built computer systems approximately 400 over a 3-year period to customer specifications, including bulk orders for companies, schools, and opticians.

Configured hardware and software and conducted troubleshooting to diagnose faults.

Performed data transfers and data recovery from crashed or faulty hard drives.

Handled between 10-20 customer queries per day and provided technical support over the phone.

Traveled to customer sites.

Managed all repairs in absence of managers and owners.

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