Customer Service Human Resource
Resume:
Erin Marie Bellamy
Utica, NY ***02
****.*******@*****.***
Objective:
To obtain a management position within Human Resources that will allow me to grow as well as use both my on the job experience and education to contribute to the growth and success of the company.
Education:
Herkimer County Community College
AAS Degree: Human Resource Management August 2009
Dean's List and President's List
Professional Experience:
Human Resource
Long Term Health Care Facility
08/2012 – Present
Payroll Responsibilities include;
Process bi-weekly payroll using AOD for 480 + employees
Auditing of the time and attending system, timesheets and time off requests
Maintain/Track and record garnishments and legal orders
Maintain weekly pay changes, status changes, job changes, address changes, tax changes and direct deposit, vacation, sick time, etc.
Bi-weekly reporting of payroll data
Paying bi-weekly Federal and State taxes / Quarterly reports
Training and supervising/mentoring payroll and payroll assistant
Managing processes such as staffing, payroll and benefits
Knowledgeable and current in labor/employment laws (payroll laws)
Benefit Responsibilities include;
Administer/track all employee benefit plans including voluntary benefits
Administer/Manage Disability, Life Insurance, AD&D Insurance, 403(b) plan, GTL
Analyzing insurance plans
New hire benefit orientation, yearly open enrollment for all insurance plans/retirement plan
Maintain spreadsheets for all benefit plans and reconcile bi-weekly, monthly/quarterly bills
Meet with and maintain vendor relationships
ACA tracking, planning and implanting processes to comply with laws
Tracking and strategic planning of minimum wage increases/laws
Other Benefit/HR duties include;
Recruiting: interviewing, hiring, employee orientations and training, ads, job fairs, recruitment events, applicant screening and tracking
Unemployment insurance
Recertifying Certified Nursing Aid licenses
Filing out employment verification requests and answering subpoenas
ADA
FMLA
Worker’s Comp
HIPAA
Employee record keeping/management
Knowledgeable and current in policies/procedures not for profit organizations
Knowledgeable and current in the following: FLSA, ERISA and PPACA
Filing yearly EEO-1
Union duties and responsibilities include;
Contract Negotiations
Organizing the voting for contract changes and or updates
Attend Arbitrations
Deal with Grievances
Disciplinary action up to and including terminations
Reporting and tracking all employee status changes, pay changes, new hires and terminations
Explaining union contract and policies
Explaining union benefit packages and dues
Reconciliation of union dues and health insurance
Yearly audit of insurance plan and union members
Human Resource Generalist
Northern Safety Company, Inc.
Frankfort, NY 13340
2011 - 2012
Payroll Responsibilities include;
Processed four weekly payroll using ADP EZ Labor and Workforce Now for 280 employees
Knowledgeable in ADP PC Payroll for Windows
Auditing of the time and attendance system, timesheets and time off requests
Weekly reports for vacation, sick/personal, overtime
Organization and distribution of weekly payroll covering eight locations
Maintained garnishments and legal orders
Experience in the completion of disability, worker’s compensation, and verification of employment forms related to associate’s pay
Reporting of third party sick pay
Maintained weekly pay changes, address changes, tax changes and direct deposit
Managing processes such as staffing, payroll and benefits
Employee compensation programs
Other Responsibilities include;
Maintained recruitment spreadsheets/applicant tracking program
Administered and scored pre-assessment testing for applicants
Processed background and reference checks
Created company organizational charts
Formatted associate performance evaluations
Interviewing, hiring, employee orientations and training
Employee relations, development, coaching, terminations and hiring negations
Customer Service Call Center
Bank of America
Utica, NY 13502
2006 – 2011
Responsibilities Include:
Answer incoming calls from bank customers regarding their account(s)
Technical troubleshooting of customers’ internet banking and web site issues
Servicing all customer requests and following up on issues when needed
Provide 360 degree coaching to peers and managers
Training and developing of new hire employees
Coach and facilitate trainings and team meetings of 20 employees
Listen, observe, and coach peers (Peer coaching)
Track trends and report to management
Provide feedback and support to employees
Reporting of statistics and calls to hire management
Employee evaluations/terminations
Accomplishments/Rewards Include:
Outstanding Performance Awards
Top Quality and Customer Service Representative Awards
Outstanding Distinguished Performance Awards
References
Available upon request
Contact this candidate