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Customer Service Human Resource

Location:
Utica, NY, 13502
Posted:
November 01, 2016

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Resume:

Erin Marie Bellamy

*** ****** ***.

Utica, NY ***02

315-***-****

acxbz9@r.postjobfree.com

Objective:

To obtain a management position within Human Resources that will allow me to grow as well as use both my on the job experience and education to contribute to the growth and success of the company.

Education:

Herkimer County Community College

AAS Degree: Human Resource Management August 2009

Dean's List and President's List

Professional Experience:

Human Resource

Long Term Health Care Facility

08/2012 – Present

Payroll Responsibilities include;

Process bi-weekly payroll using AOD for 480 + employees

Auditing of the time and attending system, timesheets and time off requests

Maintain/Track and record garnishments and legal orders

Maintain weekly pay changes, status changes, job changes, address changes, tax changes and direct deposit, vacation, sick time, etc.

Bi-weekly reporting of payroll data

Paying bi-weekly Federal and State taxes / Quarterly reports

Training and supervising/mentoring payroll and payroll assistant

Managing processes such as staffing, payroll and benefits

Knowledgeable and current in labor/employment laws (payroll laws)

Benefit Responsibilities include;

Administer/track all employee benefit plans including voluntary benefits

Administer/Manage Disability, Life Insurance, AD&D Insurance, 403(b) plan, GTL

Analyzing insurance plans

New hire benefit orientation, yearly open enrollment for all insurance plans/retirement plan

Maintain spreadsheets for all benefit plans and reconcile bi-weekly, monthly/quarterly bills

Meet with and maintain vendor relationships

ACA tracking, planning and implanting processes to comply with laws

Tracking and strategic planning of minimum wage increases/laws

Other Benefit/HR duties include;

Recruiting: interviewing, hiring, employee orientations and training, ads, job fairs, recruitment events, applicant screening and tracking

Unemployment insurance

Recertifying Certified Nursing Aid licenses

Filing out employment verification requests and answering subpoenas

ADA

FMLA

Worker’s Comp

HIPAA

Employee record keeping/management

Knowledgeable and current in policies/procedures not for profit organizations

Knowledgeable and current in the following: FLSA, ERISA and PPACA

Filing yearly EEO-1

Union duties and responsibilities include;

Contract Negotiations

Organizing the voting for contract changes and or updates

Attend Arbitrations

Deal with Grievances

Disciplinary action up to and including terminations

Reporting and tracking all employee status changes, pay changes, new hires and terminations

Explaining union contract and policies

Explaining union benefit packages and dues

Reconciliation of union dues and health insurance

Yearly audit of insurance plan and union members

Human Resource Generalist

Northern Safety Company, Inc.

Frankfort, NY 13340

2011 - 2012

Payroll Responsibilities include;

Processed four weekly payroll using ADP EZ Labor and Workforce Now for 280 employees

Knowledgeable in ADP PC Payroll for Windows

Auditing of the time and attendance system, timesheets and time off requests

Weekly reports for vacation, sick/personal, overtime

Organization and distribution of weekly payroll covering eight locations

Maintained garnishments and legal orders

Experience in the completion of disability, worker’s compensation, and verification of employment forms related to associate’s pay

Reporting of third party sick pay

Maintained weekly pay changes, address changes, tax changes and direct deposit

Managing processes such as staffing, payroll and benefits

Employee compensation programs

Other Responsibilities include;

Maintained recruitment spreadsheets/applicant tracking program

Administered and scored pre-assessment testing for applicants

Processed background and reference checks

Created company organizational charts

Formatted associate performance evaluations

Interviewing, hiring, employee orientations and training

Employee relations, development, coaching, terminations and hiring negations

Customer Service Call Center

Bank of America

Utica, NY 13502

2006 – 2011

Responsibilities Include:

Answer incoming calls from bank customers regarding their account(s)

Technical troubleshooting of customers’ internet banking and web site issues

Servicing all customer requests and following up on issues when needed

Provide 360 degree coaching to peers and managers

Training and developing of new hire employees

Coach and facilitate trainings and team meetings of 20 employees

Listen, observe, and coach peers (Peer coaching)

Track trends and report to management

Provide feedback and support to employees

Reporting of statistics and calls to hire management

Employee evaluations/terminations

Accomplishments/Rewards Include:

Outstanding Performance Awards

Top Quality and Customer Service Representative Awards

Outstanding Distinguished Performance Awards

References

Available upon request



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