Resume

Sign in

Customer Service Manager

Location:
Johannesburg, GP, South Africa
Posted:
November 01, 2016

Contact this candidate

LUNGANI NTOBEKO ARCADIAS

800-***-**** ***

** ***** ******, ********** *** 2 Westonaria

Tel No: 076-****-*** Email Address: acxbxn@r.postjobfree.com

PROFILE

A committed hard working person who is always eager to land a helping hand whenever is needed. Always ready to put extra hours to make sure that projects are completed in time. Always interested in learning new things and new ways of doing things.

EDUCATION AND TRAINING:

1.Matric – ED-U-College - 1999

2.National Diploma in Auditing – Tshwane University of Technology

Courses Passed:

Auditing I, II

Cost & Management Accounting I, II

Accounting I, II

Taxation

Business Economics

Corporate Law II

Outstanding:

Accounting III

Auditing III

3.Train Control Diploma - School of Rail (Esselenpark)

PROFESSIONAL EXPERIENCE

Name of company: Truworths stores

Position held: Cash Desk Officer

Duration: 2002.10.30 to 2003.06.08

Duties:

Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately

Daily calculate total payments received and reconcile this with total sales

Assist customers by providing information and resolving their complaints

Answer customers' questions, and provide information on procedures or process

Process merchandise returns and exchanges

Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items

Maintain clean and orderly checkout areas and complete other general cleaning duties

Provide on-the-job training for new temporary employees

Skills Acquired:

Customer Service Skills

Problem Solving Skills

Communication Skills

Accounting Skills

Reason for Leaving: I received another job offer at Transnet Freight Rail

Name of Company: Transnet Freight Rail

Position Held: Train Control Officer

Date: 2003.06.09 to 2012.10.01

Duties:

Controlling Rail Signals for Traffic Control

Ensuring that all trains keep time schedules

Making sure that all Train Controlling Equipment is in good working condition

Keeping in constant communication with the Train Crew

Recording and reporting of all incidents occurring in my section

Ensuring that all shunting and train movement are performed safely in my section

Recording of all train numbers, arrivals and departure times in the Train Register

Skills Acquired:

Stress Tolerance

Focus

Time Management

Health and Safety Exposure

Report Writing Skills

Planning and Organizing Skills

Name of company: NLA Small Transport Business

Position held: Own Business

Date: 2012.11.01 to 2014.02.28

Nature of Business:

A Furniture And Household Transporting Company, with 3 bakkies and 6 employees.

We specialized on Furniture Removals and Assembling as well as Courier Services.

Clients:

Joshua Doore

Sedgars

Ellerines

Russels

Mosed Inv – Courier Services

Duties:

Booking and allocation of trips for staff

Ensure that deliveries are delivered on time as scheduled

Customer Relations Management

People Management

Budgeting

Skills Acquired:

Marketing Skills

Supervisory Skill

INTERESTS AND ACTIVITIES

I'm a person who grew up playing a lot of sports, I still play when time permits and I follow a lot of it on TV and social media. I also follow a lot of business news to try and keep up with Economic Trends and changes in Financial World. I follow a bit of politics as they play a big role in our country’s economic situation.

References

Louisa

Branch manager (Truworths)

072-****-***

Israel Mpukula

Section Manager (Transnet)

083-****-***

Ridwaan Haffjee

Co-owner (Mosed inv)

082-***-****

Helen Peter

Regional Manager (Ellerines)

083-***-****



Contact this candidate