Customer Service Manager
Resume:
LUNGANI NTOBEKO ARCADIAS
** ***** ******, ********** *** 2 Westonaria
Tel No: 076-****-*** Email Address: acxbxn@r.postjobfree.com
PROFILE
A committed hard working person who is always eager to land a helping hand whenever is needed. Always ready to put extra hours to make sure that projects are completed in time. Always interested in learning new things and new ways of doing things.
EDUCATION AND TRAINING:
1.Matric – ED-U-College - 1999
2.National Diploma in Auditing – Tshwane University of Technology
Courses Passed:
Auditing I, II
Cost & Management Accounting I, II
Accounting I, II
Taxation
Business Economics
Corporate Law II
Outstanding:
Accounting III
Auditing III
3.Train Control Diploma - School of Rail (Esselenpark)
PROFESSIONAL EXPERIENCE
Name of company: Truworths stores
Position held: Cash Desk Officer
Duration: 2002.10.30 to 2003.06.08
Duties:
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately
Daily calculate total payments received and reconcile this with total sales
Assist customers by providing information and resolving their complaints
Answer customers' questions, and provide information on procedures or process
Process merchandise returns and exchanges
Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
Maintain clean and orderly checkout areas and complete other general cleaning duties
Provide on-the-job training for new temporary employees
Skills Acquired:
Customer Service Skills
Problem Solving Skills
Communication Skills
Accounting Skills
Reason for Leaving: I received another job offer at Transnet Freight Rail
Name of Company: Transnet Freight Rail
Position Held: Train Control Officer
Date: 2003.06.09 to 2012.10.01
Duties:
Controlling Rail Signals for Traffic Control
Ensuring that all trains keep time schedules
Making sure that all Train Controlling Equipment is in good working condition
Keeping in constant communication with the Train Crew
Recording and reporting of all incidents occurring in my section
Ensuring that all shunting and train movement are performed safely in my section
Recording of all train numbers, arrivals and departure times in the Train Register
Skills Acquired:
Stress Tolerance
Focus
Time Management
Health and Safety Exposure
Report Writing Skills
Planning and Organizing Skills
Name of company: NLA Small Transport Business
Position held: Own Business
Date: 2012.11.01 to 2014.02.28
Nature of Business:
A Furniture And Household Transporting Company, with 3 bakkies and 6 employees.
We specialized on Furniture Removals and Assembling as well as Courier Services.
Clients:
Joshua Doore
Sedgars
Ellerines
Russels
Mosed Inv – Courier Services
Duties:
Booking and allocation of trips for staff
Ensure that deliveries are delivered on time as scheduled
Customer Relations Management
People Management
Budgeting
Skills Acquired:
Marketing Skills
Supervisory Skill
INTERESTS AND ACTIVITIES
I'm a person who grew up playing a lot of sports, I still play when time permits and I follow a lot of it on TV and social media. I also follow a lot of business news to try and keep up with Economic Trends and changes in Financial World. I follow a bit of politics as they play a big role in our country’s economic situation.
References
Louisa
Branch manager (Truworths)
Israel Mpukula
Section Manager (Transnet)
Ridwaan Haffjee
Co-owner (Mosed inv)
Helen Peter
Regional Manager (Ellerines)
Contact this candidate