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Customer Service Representative

Quezon City, National Capital Region, Philippines
20,000 to 25,000
November 01, 2016

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Contact No. +639*********

Career Objective:

To join an organization and secure a position that will enable me

to utilize my strong organizational skills, educational background, and ability to

work well with people in a well established organization.


1) Oct ’16, 2012 – Oct' 01, 2016: Mercury Drug Corporation, Philippines

Job Title: Pharmacy Assistant

My main duties are as follows:

• Answers telephone calls, providing general information, and routing other calls to appropriate party.

• Prepares walk in pharmacy orders.

• Maintains records and stocks of medications and supplies, prepares requisitions to reorder pharmaceutical items as required.

• Rotates stock, moving older medication to the front of the shelf so it is used before expiration date.

• Helping customers with a wide range of basic health related enquiries.

• Identifying the different types of basic medications to treat common ailments such as: headaches, skin care, cold & flu, pregnancy, baby care and so on.

• Screening customers who require prescriptions and helping the pharmacist be more efficient in providing prescription medication.

• Fills patient's daily unit dose medication trays using patient profile records.

• Operate cash registers to accept payment from customer.

2) Feb ’27 2012 – Aug ‘30 2012: Smart Communications Inc, Philippines

Job Title: Customer Service Representative

My main duties are as follows:

• Interacts with a company’s customers to provide them with information to address inquiries regarding products and services. Receive, record, distribute and deal with incoming and outgoing mails.

• Assist customer in opening an account or help to resolve a problem if cannot access their account or if order never arrived.

• Selling the company’s products and services. Provide product or service information to assist customers in making a decision about a product to buy.

• Answering telephone calls and making the appropriate transfers. For example, when a customer makes an inquiry about Internet broadband, the representative can transfer the call to a technical service representative.

• Processing new client accounts, maintaining customer accounts, implementing changes to existing accounts, and filing documents and other paperwork.

3) July ’04 2011 – Dec 02 2011: Banco De Oro, Philippines

Job Title: Office Staff

My main duties are as follows:

• Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.

• Arranges appointments, conferences and meetings. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.

• Answer telephones, direct calls and take messages.

• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• Complete and mail bills, contracts, policies, invoices, or checks.

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.

4) Dec ’16 2010 – June 16 2011: Infoworx, Philippines

Job Title: Client Assistant Centre

• Following up on pending items and enquiries with courier companies.

• Maintain proper filing & retrieving of documents.

• Create and modify documents using Microsoft Office, excel PowerPoint and Outlook.

• Prepare a Quotation for Client

• Obtaining client information, maintaining database.

• Determines eligibility by comparing client information to requirements.

• Accomplishes sales mission by completing results as needed.

• Respond to customer inquiries.

• Provide customers with brochures and information packages on products or services.

• Evaluate problems of the customers and provide logical lasting solutions.


• Computer literacy and troubleshooting programs like Microsoft word, Microsoft excel, power-point and Ms outlook.

• Skilled in handling multiple tasks and working under pressure.

• Customer Service Oriented with strong problem solving and analytical skills.

• I am quick learner who able to adapt a new task very easily. I am resourceful, goal-oriented and can handle work under pressure.


A. International Electronics Technical Institute

Bachelor of Science in Information Technology. . . . . . . . . . . . . . . . June 2010


Full Name Leslie G. Garcia

Contact number : Mobile: +639*********

Email ID

Age 27-years-old (Born January 19, 1989)

Nationality Filipino

Social Status Single

Language English & Tagalog

Character reference available upon request

I hereby certify that the Information contain herein are true and correct to the best of my knowledge and ability. I further bind myself to follow all rules and regulations of the company in the event that I am employed.



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