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Manager General

Location:
United States
Salary:
75-85 K Annual
Posted:
November 01, 2016

Contact this candidate

EDUARDO C. BROWN

Current Address: ** *. ******** **.

City, State, Zip: Alexandria Bay, NY. 13607

Tel: 832-***-**** Cell.

Personal E-mail: acxbwg@r.postjobfree.com

LinkedIn Profile: https://www.linkedin.com/pub/eduardo-brown/11/573/726

OBJECTIVE:

To secure a General Manager position in a ‘Full Service” Resort or Hotel up to 400 rooms; or an Assistant General Manager position in a larger property 401+ rooms, which will allow me to bring my extensive Hospitality experience to bear, in order to contribute to and impact any hotel operation.

KEY SKILLS:

Effectively interact within all organizational environments. Build highly motivated and professional teams. Spearhead and facilitate ongoing process improvements. Anticipate obstacles and employ sound judgment in making decisions. Rapidly adapt and adjust to change. Excellent analytic and communication abilities.

CERTIFICATIONS:

IHG GM certification, Hilton Garden Inn GM Certification, Wyndham “Right Start” GM. Certification, ‘STEP’ Ramada GM Certification, CRDE, Housekeeping Management, and Front Office Management - American Hotel / Lodging Association. Yield Management, Right Start - Wyndham, Hotels. Yield Management, Room Sales Strategies – AIRCOA. Management Trainee Development Program – Westin Hotels.

EDUCATION:

2006 - 2007 Tecnologico de Monterrey - Associate. (Hotel Business Administration)

1968 - 1970 Universidad del Valle de Mexico, - Bachelor. (Biochemistry)

LANGUAGES:

Fluent: English & Spanish

Basic Conversational: French

SOFTWARE SKILLS:

Merlin, On Q, Microsoft Word, Excel, PowerPoint.

Hotel PMS: OnQ, Merlin, Opera, Fidelio, Jonas, Delphi, LAN Mark, Innsist, Lodgistix, Encore, RoomsMaster

Maitre’D, & Micros POS.

PROFESSIONAL EXPERIENCE:

February 2016 – Present Bonnie Castle Resort & Marina - General Manager

(Alexandria Bay, NY. USA)

www.bonniecastle.com

Located on the shores of the St. Lawrence River in Alexandria Bay, New York, Bonnie Castle Resort set by the breathtaking beauty of the Thousand Islands and filled with rich history.

Enjoy fine dining at the Manor House Restaurant, grab a sandwich on the dock at The Pointe Bar and Grill, relax by our pools, or simply sip a cocktail on the expansive decks overlooking Boldt Castle on Heart Island. Take advantage of the full-service marina. A fun family getaway and a perfect spot to host a wedding or other events, The Bonnie Castle Resort is under new ownership and management as of May 2012. Full service year round resort with 128 Guest rooms, Indoor & outdoor pools, Full service Marina

Responsibilities

Responsible for entire Hotel Operation

Accountable for Financial Hotel results & Monitor F&B Cost Control.

Revenue Management & Inventory Controls

Prepare & elaborate annual budget, and Capex

Implemented monthly stats and ‘Pacing’ reports

Accountable for Guest comments and feedback

P& L monthly interpretation & justifications

Elaborate weekly and monthly occupancy forecasts

Achievements

Increased & stabilized Guest satisfaction on “TripAdvisor

Develop infrastructure for Hotel P&L reports and accounting

Maintained expenses at or below Budget for the Hotel Operation

Achieved improved financial results compared to previous years by pushing revenue, and controlling costs, stabilized F&B Cost.

Greatly increased staff morale and productivity

Implemented compulsory training programs for all associates.

Maintained Productivity reports for Housekeeping

Implemented “Pace” reports and tracking systems for year over year comparisons.

Implemented minimum Staffing Guidelines.

Reduced Food and Beverage costs significantly from 52% to 33%

Implemented F&B Controls

Re-implemented Food & Beverage Full Service operation.

Updated & revised new Menus at Restaurant & Bar

Updated Inventory sheets & pricing

November 2014 – September 2015 Holiday Inn Hotel - General Manager

(Auburn, NY. USA)

http://www.hiauburn.com

The Holiday Inn in at Auburn, NY. Is a “Full Service” hotel & a staple for the community and surrounding area; conveniently located on 75 North St. and the 5/20 Highway, this hotel is the ideal choice when visiting Auburn, Aurora, Skaneateles, nearby Syracuse, and the Finger Lakes region, with ample meeting space, Banquet Ballroom and conference center.

Responsibilities

Responsible for entire Hotel Operation

Accountable for Financial Hotel results & Monitor F&B Cost Control.

Revenue Management & Inventory Controls

Prepare & elaborate annual budget, and Capex

Compiling monthly stats and ‘Pacing’ reports

Accountable for Guest comments and feedback

P& L monthly interpretation & justifications

Elaborate weekly and monthly occupancy forecasts

Achievements

Increased & stabilized Guest satisfaction on “TripAdvisor “ & ‘OSAT’ scores

Maintained expenses at or below Budget for the Hotel Operation

Achieved improved financial results compared to previous years by pushing revenue, and controlling costs, stabilized F&B Cost.

Greatly increased staff morale and productivity

Implemented compulsory training programs for all associates.

Maintained Productivity reports for Housekeeping

Implemented “Pace” reports and tracking systems for year over year comparisons.

Implemented minimum Staffing Guidelines.

Reduced Food and Beverage costs significantly from 52% to 33%

Implemented F&B Controls

Re-implemented Full Service operation, including Lunch meal period.

Updated & revised (reduced) Menus at Restaurant & Bar

Updated Inventory sheets & pricing

Exceeded F&B revenues vs. last year for the traditional Holidays such as ‘Mother’s Day, Easter & New Year

August 2013 – September 2014 Hilton Garden Inn Hotel - General Manager

(Norman, OK. USA)

www.hiltongardeninn3.hilton.com/en/hotels/oklahoma/hilton-garden-inn

The Hilton Garden Inn is a ‘Corporate’ Business hotel, leader in the competitive market for market share, and ADR. Located off I-35 southbound to Dallas, TX.

Centrally located in Norman, convenient to the Sooner Mall and University of Oklahoma, within the vicinity of Gaylord Family – Oklahoma Memorial Stadium and Riverwind Casino, with excellent financial performance and high “TripAdvisor” scores.

Includes an outdoors pool and 24 hour Fitness facility.

Responsibilities

Responsible for entire Hotel Operation

Accountable for Financial Hotel results & Monitor F&B Cost Control.

Revenue Management & Inventory Controls

Prepare & elaborate annual budget, and Capex

Compiling monthly stats and ‘Pacing’ reports

Accountable for Guest comments and feedback

P& L monthly interpretation & justifications

Elaborated weekly and monthly occupancy forecasts

Elaboration and processing of bi-weekly payroll

Achievements

Increased & stabilized Guest satisfaction on “TripAdvisor “ & ‘SALT’ scores

Maintained expenses at or below Budget for the Hotel Operation

Achieved improved financial results compared to previous years by pushing revenue, and controlling costs, stabilized F&B Cost.

Greatly increased staff morale and productivity

Implemented SOP’s and compulsory training programs for all associates.

Implemented Productivity reports for Housekeeping

Implemented “Pace” reports and tracking systems for year over year comparisons.

Implemented minimum Staffing Guidelines.

Spearheaded implementation of Hilton’s “GROW” Lobby & Restaurant Bar Renovation

Implemented F&B controls

Instituted usage of alternative, Hilton approved F&B vendors.

Increased Banquet & catering Revenues vs. prior year

September 2010 - February 2013 Lajitas Golf Resort & Spa -Hotel Director

(Lajitas, TX.USA)

www.lajitasgolfresort.com

Lajitas Golf Resort & Spa is an independent ‘Full Service’ resort, located right at the “Rio Grande”, border with Mexico. It is a very remote & isolated location, but very unique, almost mystical, currently consisting of a beautiful 18 hole Golf Club, Equestrian Center, Agave Spa, RV Park, and two outdoor pools.

Initially, hired as a consultant by PHM Management Company out of Dallas, TX.

Responsibilities

Responsible for Hotel Operation

Function as Resort General Manager, in the absence of GM

Revenue Management & Inventory Controls

Prepare & elaborate annual budget, and Capex

Compiling monthly stats and ‘Pacing’ reports

Accountable for 102 associates

P& L monthly interpretation & justifications

Accountable for financial Hotel results & cost control

Elaborated weekly and monthly occupancy forecasts

Achievements

Elaborated-training manuals for the Hotel Operation.

Increased Guest satisfaction on “Trip Advisor “ and ‘Unifocus’ (external company hired

To measure Guest Comments).

Maintained expenses at or below Budget for the Hotel Operation

Achieved improved financial results compared to previous years by pushing revenue, and controlling costs, including stabilizing F&B Costs.

Greatly increased staff morale and productivity

Implemented SOP’s and compulsory training programs for all associates.

Implemented Productivity reports for Housekeeping

Implemented “Pace” reports and tracking systems for year over year comparisons.

Minimized Guest related adjustments by 60% compared to previous years.

Reduced Departmental staff turnover

Achieved Productivity bonuses two years in a row.

Booked several Tour & travel Groups.

Implemented minimum Staffing Guidelines.

Promoted weekend entertainment events at Bar & usage of outdoor venues for Banquet usage

Assisted on occasions to close the restaurant and bar operations.

May 2009 - May 2010 Wyndham Ramada Hotel -General Manager

(Orange, TX.USA)

www.ramada.com/hotels/texas/orange/ramada-orange-tx

Ramada Hotel in Orange, TX. Is a Wyndham franchised hotel, with independent owner, located about 10 min. away from the border with the state of Louisiana. I was hired to convert this ‘Limited’ service property to a “Full” service hotel, which operated as such during my tenure. Since, it has reverted to a Limited service property.

Responsibilities

Responsible for entire Hotel Operation

Responsible for Food & Beverage outlets renovation, and rehabilitation

Revenue Management & Inventory Controls

Prepare & elaborate annual budget, and Capex

Compiling monthly stats and ‘Pacing’ reports

Accountable for 30 associates

Responsible for accounting

Accountable for financial Hotel results

Elaborated Weekly and monthly occupancy forecasts

Responsible for Human Resources

Responsible for Purchasing

Achievements

Elaborated-training manuals for the Hotel Operation.

Increased Guest satisfaction on “Trip Advisor”

Supervised Restaurant, & Banquet room (4,800 Sq. Ft.) remodeling & rehabilitation.

Greatly increased staff morale and productivity

Implemented SOP’s and compulsory training programs for all associates.

Implemented Productivity reports for Housekeeping

Implemented “Pace” reports and tracking systems for year over year comparisons.

Minimized Guest related adjustments by 50% compared to previous years.

Reduced Departmental staff turnover

Established tracking system for Restaurant & Bar tracking

Implemented minimum Staffing Guidelines

During tenure, re-established relations with Chamber of commerce, and local business.

June 2007 -November 2008 Wyndham Tremont & Harbor House-Dual General Manager

(Galveston, TX.USA)

www.wyndham.com/hotels/texas/galveston/the-tremont-house

The Tremont House & the Harbor House in the island of Galveston, TX. are Wyndham franchised hotels, with independent owner, located, the first in the ‘Strand’ (downtown) and the later one facing the bay; The Tremont is a beautiful Full service ‘Historic’ property with an amazing lobby, which include palm trees and a antique bar brought by boat from Europe in the early 1900’s. High ceilings and several Suites. The Harbor House is a small select service “Boutique” property with marine motifs.

Responsibilities

Responsible for Both Hotel Operations

Revenue Management, Inventory Controls & Monitor F&B Cost.

Prepare & elaborate annual budget, and Capex

Compiling monthly stats and ‘Pacing’ reports

Accountable for 105 associates

P& L monthly interpretation & justifications

Accountable for financial Hotel results

Elaborated Weekly and monthly occupancy forecasts

Elaborate & maintained daily, weekly & monthly reports to corporate offices.

Achievements

Increased AAA Inspection scores compared to previous year.

Increased Guest satisfaction on “Trip Advisor”

Maintained expenses at or below Budget for the Hotel Operation

Achieved improved financial results compared to previous years by pushing revenue, and controlling costs, including F&B.

Greatly increased staff morale and productivity

Increased revenue $15K per month at Wyndham Hotels in Galveston with new metrics for decision-making and tracking of market segments.

Implemented Productivity reports for Housekeeping

Elaborated “Preventive Maintenance” program for the hotels.

Elaborated “Deep Cleaning” program for Housekeeping Departments.

Reduced Departmental staff turnover

Implemented Minimum Staffing Guidelines

Achieved Yearly Productivity bonus.

December 2003 - June 2007 Wyndham Grand Bay Hotel-Executive Rooms Director

(Isla Navidad, Colima Mexico)

www.tripadvisor.com/Hotel_Review-g153292-d153346-Reviews-Grand_Bay_Hotel- Barra_de_Navidad_Costalegre.html

The Wyndham Grand Bay Hotel in Isla Navidad, in Colima, Mexico, Is a Wyndham franchised hotel, with independent owner, located, in the Mexican Pacific, between Puerto Vallarta, and Acapulco; Is a most beautiful hotel, in the tropics, very lush vegetation and beaches.

Responsibilities

Responsible for Rooms Division Hotel Operation, Including Front Office, Housekeeping, Guest Services and Reservations.

Function as second in command in the absence of the GM

Revenue Management & Inventory Controls

Prepare & elaborate annual budget, and Capex

Compiling monthly stats and ‘Pacing’ reports

Accountable for 75 associates

P& L monthly interpretation & justifications

Accountable for financial Rooms Division results

Elaborated Weekly and monthly occupancy forecasts

Achievements

Increased Guest satisfaction on “Trip Advisor”.

Maintained expenses at or below Budget for the Hotel Operation

Achieved improved financial results compared to previous years by pushing revenue, and controlling costs.

Greatly increased staff morale and productivity

Implemented SOP’s and compulsory training programs for associates.

Implemented Productivity reports for Housekeeping

Minimized Guest related adjustments compared to previous years.

Reduced Departmental staff turnover

Achieved Productivity bonuses Three years in a row.

REFERENCES:

Henry Piarrot

Regional Director of Operations (Supervisor)

Email address: acxbwg@r.postjobfree.com

Tel number: 615-***-****

Sean Okey

Director of Sales & Marketing (Colleague)

Email address: acxbwg@r.postjobfree.com

Tel number: 315-***-****

John Finley

Resort General Manager (Supervisor)

Email address: acxbwg@r.postjobfree.com

Tel number: 214-***-****

Ron Wright

Consultant PHM Hospitality (Colleague)

Email address: acxbwg@r.postjobfree.com

Tel number: 770-***-****

Ruffin Moore

General Manager (Supervisor)

Email: acxbwg@r.postjobfree.com

Tel number: 210-***-****

Bob Holland

Corporate VP Director of Operations (Supervisor)

Email: acxbwg@r.postjobfree.com

Tel. number: 301-***-****

Art Doescher

Director F&B (Employee)

Email: acxbwg@r.postjobfree.com

Tel number: 973-***-****

Rolando Miravete

General Manager (Supervisor)

Email: acxbwg@r.postjobfree.com

Tel number: 01152 322-***-****

Alberto Andrade

General Manager (Supervisor)

Email address: acxbwg@r.postjobfree.com

Tel number: 347-***-****

EMPLOYMENT HISTORY:

Corporation

# rooms

Affiliated Chain

Location

PMS

Type

Position

Dates

The Bonnie Castle Resort & Marina

128

Independent Hotel

Alexandria Bay, NY

Rooms Master

Full Service Resort

General Manager

02/16-present

The Holiday Inn

165

Intercontinental Hotels Group

Auburn, NY

Opera

Corporate/Social

General Manager

11/14-09/15

The Hilton Garden Inn

121

Hilton Hotels

Norman, OK

OnQ

Corporate

General Manager

08/13-9/14

The Lajitas Golf Resort & Spa

104

Independent

Lajitas, TX.

Jonas

Golf Resort & Spa

Hotel Director

09/10-02/13

The Ramada Hotel

122

Wyndham/Ramada

Orange, TX

Opera

Corporate

General Manager

5/09- 05/10

The Tremont & Harbor House

161

Wyndham Hotels

Galveston, TX

Fidelio/Opera

EP, Corporate, Leisure

General Manager

06/07-11-08

The Wyndham Playhouse

204

Wyndham Hotels

Cleveland, OH

Fidelio/Opera

EP, Corporate,

General Manager

08/06-11/06

The Grand Bay Hotel

200

Wyndham Hotels

Colima, MX

LAN mark

EP Beach & Golf Resort

Rooms Exec.

12/03-06/07

Karmina Palace Resort

324

Independent

Colima, MX

Innsist

All Inclusive Beach Resort

Rooms Exec.

02/00-10/03

York Aerobics & Fitness

N/A

Marti

Mexico City

Windows

Sports Club

General Mgr.

03/98-06/99

Fit Biz Executive Fitness

N/A

Independent

Mexico City

Optimus

Corp Health Club

Operations Mgr.

10/94-03/98

Quality Shawnee Resort

475

Choice Hotels

Miami, FL

Guestrak

EP Resort

F.O. Mgr

02/93-06/94

Sandestin Resort

552

Independent

Destin, FL

Lodgistix

EP Golf Resort

F.O. Mgr

06/91-10/92

Grove Park Inn

510

Independent

Ashville, NC

Encore

EP Golf Resort

F.O. Mgr

10/90-06/91

Wynfrey Hotel

329

AIRCOA

Birmingham, AL

Encore

EP Corporate

Rooms Mgr.

01/90-09/90

Clarion Hotel

759

AIRCOA

New Orleans, LA

Encore

EP Convention Hotel

F.O. Mgr

12/85-12/89

Westin Galleria

495

Westin Hotels

Houston, TX

HIS

EP Corporate

Asst. F.O. Mgr.

03/82-10/85

Westin Camino Real

700

Westin Hotels

Mexico City

Manual

EP Convention Hotel

F.O. Mgr

03/81-03/82

Westin Century Plaza

750

Westin Hotels

Los Angeles, CA

HIS

EP Convention Hotel

F.O. Supervisor

01/80-02/81

Westin Las Brisas

350

Westin Hotels

Acapulco, MX

Manual

EP Beach Resort

Asst. F.O. Mgr.

10/78-10/79

Westin Bonaventure

1,500

Westin Hotels

Los Angeles, CA

HIS

EP Convention Hotel

Mgmt. Develop. Program.

02/77-10/78



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