EDUARDO C. BROWN
Current Address: ** *. ******** **.
City, State, Zip: Alexandria Bay, NY. 13607
Tel: 832-***-**** Cell.
Personal E-mail: acxbwg@r.postjobfree.com
LinkedIn Profile: https://www.linkedin.com/pub/eduardo-brown/11/573/726
OBJECTIVE:
To secure a General Manager position in a ‘Full Service” Resort or Hotel up to 400 rooms; or an Assistant General Manager position in a larger property 401+ rooms, which will allow me to bring my extensive Hospitality experience to bear, in order to contribute to and impact any hotel operation.
KEY SKILLS:
Effectively interact within all organizational environments. Build highly motivated and professional teams. Spearhead and facilitate ongoing process improvements. Anticipate obstacles and employ sound judgment in making decisions. Rapidly adapt and adjust to change. Excellent analytic and communication abilities.
CERTIFICATIONS:
IHG GM certification, Hilton Garden Inn GM Certification, Wyndham “Right Start” GM. Certification, ‘STEP’ Ramada GM Certification, CRDE, Housekeeping Management, and Front Office Management - American Hotel / Lodging Association. Yield Management, Right Start - Wyndham, Hotels. Yield Management, Room Sales Strategies – AIRCOA. Management Trainee Development Program – Westin Hotels.
EDUCATION:
2006 - 2007 Tecnologico de Monterrey - Associate. (Hotel Business Administration)
1968 - 1970 Universidad del Valle de Mexico, - Bachelor. (Biochemistry)
LANGUAGES:
Fluent: English & Spanish
Basic Conversational: French
SOFTWARE SKILLS:
Merlin, On Q, Microsoft Word, Excel, PowerPoint.
Hotel PMS: OnQ, Merlin, Opera, Fidelio, Jonas, Delphi, LAN Mark, Innsist, Lodgistix, Encore, RoomsMaster
Maitre’D, & Micros POS.
PROFESSIONAL EXPERIENCE:
February 2016 – Present Bonnie Castle Resort & Marina - General Manager
(Alexandria Bay, NY. USA)
www.bonniecastle.com
Located on the shores of the St. Lawrence River in Alexandria Bay, New York, Bonnie Castle Resort set by the breathtaking beauty of the Thousand Islands and filled with rich history.
Enjoy fine dining at the Manor House Restaurant, grab a sandwich on the dock at The Pointe Bar and Grill, relax by our pools, or simply sip a cocktail on the expansive decks overlooking Boldt Castle on Heart Island. Take advantage of the full-service marina. A fun family getaway and a perfect spot to host a wedding or other events, The Bonnie Castle Resort is under new ownership and management as of May 2012. Full service year round resort with 128 Guest rooms, Indoor & outdoor pools, Full service Marina
Responsibilities
Responsible for entire Hotel Operation
Accountable for Financial Hotel results & Monitor F&B Cost Control.
Revenue Management & Inventory Controls
Prepare & elaborate annual budget, and Capex
Implemented monthly stats and ‘Pacing’ reports
Accountable for Guest comments and feedback
P& L monthly interpretation & justifications
Elaborate weekly and monthly occupancy forecasts
Achievements
Increased & stabilized Guest satisfaction on “TripAdvisor
Develop infrastructure for Hotel P&L reports and accounting
Maintained expenses at or below Budget for the Hotel Operation
Achieved improved financial results compared to previous years by pushing revenue, and controlling costs, stabilized F&B Cost.
Greatly increased staff morale and productivity
Implemented compulsory training programs for all associates.
Maintained Productivity reports for Housekeeping
Implemented “Pace” reports and tracking systems for year over year comparisons.
Implemented minimum Staffing Guidelines.
Reduced Food and Beverage costs significantly from 52% to 33%
Implemented F&B Controls
Re-implemented Food & Beverage Full Service operation.
Updated & revised new Menus at Restaurant & Bar
Updated Inventory sheets & pricing
November 2014 – September 2015 Holiday Inn Hotel - General Manager
(Auburn, NY. USA)
http://www.hiauburn.com
The Holiday Inn in at Auburn, NY. Is a “Full Service” hotel & a staple for the community and surrounding area; conveniently located on 75 North St. and the 5/20 Highway, this hotel is the ideal choice when visiting Auburn, Aurora, Skaneateles, nearby Syracuse, and the Finger Lakes region, with ample meeting space, Banquet Ballroom and conference center.
Responsibilities
Responsible for entire Hotel Operation
Accountable for Financial Hotel results & Monitor F&B Cost Control.
Revenue Management & Inventory Controls
Prepare & elaborate annual budget, and Capex
Compiling monthly stats and ‘Pacing’ reports
Accountable for Guest comments and feedback
P& L monthly interpretation & justifications
Elaborate weekly and monthly occupancy forecasts
Achievements
Increased & stabilized Guest satisfaction on “TripAdvisor “ & ‘OSAT’ scores
Maintained expenses at or below Budget for the Hotel Operation
Achieved improved financial results compared to previous years by pushing revenue, and controlling costs, stabilized F&B Cost.
Greatly increased staff morale and productivity
Implemented compulsory training programs for all associates.
Maintained Productivity reports for Housekeeping
Implemented “Pace” reports and tracking systems for year over year comparisons.
Implemented minimum Staffing Guidelines.
Reduced Food and Beverage costs significantly from 52% to 33%
Implemented F&B Controls
Re-implemented Full Service operation, including Lunch meal period.
Updated & revised (reduced) Menus at Restaurant & Bar
Updated Inventory sheets & pricing
Exceeded F&B revenues vs. last year for the traditional Holidays such as ‘Mother’s Day, Easter & New Year
August 2013 – September 2014 Hilton Garden Inn Hotel - General Manager
(Norman, OK. USA)
www.hiltongardeninn3.hilton.com/en/hotels/oklahoma/hilton-garden-inn
The Hilton Garden Inn is a ‘Corporate’ Business hotel, leader in the competitive market for market share, and ADR. Located off I-35 southbound to Dallas, TX.
Centrally located in Norman, convenient to the Sooner Mall and University of Oklahoma, within the vicinity of Gaylord Family – Oklahoma Memorial Stadium and Riverwind Casino, with excellent financial performance and high “TripAdvisor” scores.
Includes an outdoors pool and 24 hour Fitness facility.
Responsibilities
Responsible for entire Hotel Operation
Accountable for Financial Hotel results & Monitor F&B Cost Control.
Revenue Management & Inventory Controls
Prepare & elaborate annual budget, and Capex
Compiling monthly stats and ‘Pacing’ reports
Accountable for Guest comments and feedback
P& L monthly interpretation & justifications
Elaborated weekly and monthly occupancy forecasts
Elaboration and processing of bi-weekly payroll
Achievements
Increased & stabilized Guest satisfaction on “TripAdvisor “ & ‘SALT’ scores
Maintained expenses at or below Budget for the Hotel Operation
Achieved improved financial results compared to previous years by pushing revenue, and controlling costs, stabilized F&B Cost.
Greatly increased staff morale and productivity
Implemented SOP’s and compulsory training programs for all associates.
Implemented Productivity reports for Housekeeping
Implemented “Pace” reports and tracking systems for year over year comparisons.
Implemented minimum Staffing Guidelines.
Spearheaded implementation of Hilton’s “GROW” Lobby & Restaurant Bar Renovation
Implemented F&B controls
Instituted usage of alternative, Hilton approved F&B vendors.
Increased Banquet & catering Revenues vs. prior year
September 2010 - February 2013 Lajitas Golf Resort & Spa -Hotel Director
(Lajitas, TX.USA)
www.lajitasgolfresort.com
Lajitas Golf Resort & Spa is an independent ‘Full Service’ resort, located right at the “Rio Grande”, border with Mexico. It is a very remote & isolated location, but very unique, almost mystical, currently consisting of a beautiful 18 hole Golf Club, Equestrian Center, Agave Spa, RV Park, and two outdoor pools.
Initially, hired as a consultant by PHM Management Company out of Dallas, TX.
Responsibilities
Responsible for Hotel Operation
Function as Resort General Manager, in the absence of GM
Revenue Management & Inventory Controls
Prepare & elaborate annual budget, and Capex
Compiling monthly stats and ‘Pacing’ reports
Accountable for 102 associates
P& L monthly interpretation & justifications
Accountable for financial Hotel results & cost control
Elaborated weekly and monthly occupancy forecasts
Achievements
Elaborated-training manuals for the Hotel Operation.
Increased Guest satisfaction on “Trip Advisor “ and ‘Unifocus’ (external company hired
To measure Guest Comments).
Maintained expenses at or below Budget for the Hotel Operation
Achieved improved financial results compared to previous years by pushing revenue, and controlling costs, including stabilizing F&B Costs.
Greatly increased staff morale and productivity
Implemented SOP’s and compulsory training programs for all associates.
Implemented Productivity reports for Housekeeping
Implemented “Pace” reports and tracking systems for year over year comparisons.
Minimized Guest related adjustments by 60% compared to previous years.
Reduced Departmental staff turnover
Achieved Productivity bonuses two years in a row.
Booked several Tour & travel Groups.
Implemented minimum Staffing Guidelines.
Promoted weekend entertainment events at Bar & usage of outdoor venues for Banquet usage
Assisted on occasions to close the restaurant and bar operations.
May 2009 - May 2010 Wyndham Ramada Hotel -General Manager
(Orange, TX.USA)
www.ramada.com/hotels/texas/orange/ramada-orange-tx
Ramada Hotel in Orange, TX. Is a Wyndham franchised hotel, with independent owner, located about 10 min. away from the border with the state of Louisiana. I was hired to convert this ‘Limited’ service property to a “Full” service hotel, which operated as such during my tenure. Since, it has reverted to a Limited service property.
Responsibilities
Responsible for entire Hotel Operation
Responsible for Food & Beverage outlets renovation, and rehabilitation
Revenue Management & Inventory Controls
Prepare & elaborate annual budget, and Capex
Compiling monthly stats and ‘Pacing’ reports
Accountable for 30 associates
Responsible for accounting
Accountable for financial Hotel results
Elaborated Weekly and monthly occupancy forecasts
Responsible for Human Resources
Responsible for Purchasing
Achievements
Elaborated-training manuals for the Hotel Operation.
Increased Guest satisfaction on “Trip Advisor”
Supervised Restaurant, & Banquet room (4,800 Sq. Ft.) remodeling & rehabilitation.
Greatly increased staff morale and productivity
Implemented SOP’s and compulsory training programs for all associates.
Implemented Productivity reports for Housekeeping
Implemented “Pace” reports and tracking systems for year over year comparisons.
Minimized Guest related adjustments by 50% compared to previous years.
Reduced Departmental staff turnover
Established tracking system for Restaurant & Bar tracking
Implemented minimum Staffing Guidelines
During tenure, re-established relations with Chamber of commerce, and local business.
June 2007 -November 2008 Wyndham Tremont & Harbor House-Dual General Manager
(Galveston, TX.USA)
www.wyndham.com/hotels/texas/galveston/the-tremont-house
The Tremont House & the Harbor House in the island of Galveston, TX. are Wyndham franchised hotels, with independent owner, located, the first in the ‘Strand’ (downtown) and the later one facing the bay; The Tremont is a beautiful Full service ‘Historic’ property with an amazing lobby, which include palm trees and a antique bar brought by boat from Europe in the early 1900’s. High ceilings and several Suites. The Harbor House is a small select service “Boutique” property with marine motifs.
Responsibilities
Responsible for Both Hotel Operations
Revenue Management, Inventory Controls & Monitor F&B Cost.
Prepare & elaborate annual budget, and Capex
Compiling monthly stats and ‘Pacing’ reports
Accountable for 105 associates
P& L monthly interpretation & justifications
Accountable for financial Hotel results
Elaborated Weekly and monthly occupancy forecasts
Elaborate & maintained daily, weekly & monthly reports to corporate offices.
Achievements
Increased AAA Inspection scores compared to previous year.
Increased Guest satisfaction on “Trip Advisor”
Maintained expenses at or below Budget for the Hotel Operation
Achieved improved financial results compared to previous years by pushing revenue, and controlling costs, including F&B.
Greatly increased staff morale and productivity
Increased revenue $15K per month at Wyndham Hotels in Galveston with new metrics for decision-making and tracking of market segments.
Implemented Productivity reports for Housekeeping
Elaborated “Preventive Maintenance” program for the hotels.
Elaborated “Deep Cleaning” program for Housekeeping Departments.
Reduced Departmental staff turnover
Implemented Minimum Staffing Guidelines
Achieved Yearly Productivity bonus.
December 2003 - June 2007 Wyndham Grand Bay Hotel-Executive Rooms Director
(Isla Navidad, Colima Mexico)
www.tripadvisor.com/Hotel_Review-g153292-d153346-Reviews-Grand_Bay_Hotel- Barra_de_Navidad_Costalegre.html
The Wyndham Grand Bay Hotel in Isla Navidad, in Colima, Mexico, Is a Wyndham franchised hotel, with independent owner, located, in the Mexican Pacific, between Puerto Vallarta, and Acapulco; Is a most beautiful hotel, in the tropics, very lush vegetation and beaches.
Responsibilities
Responsible for Rooms Division Hotel Operation, Including Front Office, Housekeeping, Guest Services and Reservations.
Function as second in command in the absence of the GM
Revenue Management & Inventory Controls
Prepare & elaborate annual budget, and Capex
Compiling monthly stats and ‘Pacing’ reports
Accountable for 75 associates
P& L monthly interpretation & justifications
Accountable for financial Rooms Division results
Elaborated Weekly and monthly occupancy forecasts
Achievements
Increased Guest satisfaction on “Trip Advisor”.
Maintained expenses at or below Budget for the Hotel Operation
Achieved improved financial results compared to previous years by pushing revenue, and controlling costs.
Greatly increased staff morale and productivity
Implemented SOP’s and compulsory training programs for associates.
Implemented Productivity reports for Housekeeping
Minimized Guest related adjustments compared to previous years.
Reduced Departmental staff turnover
Achieved Productivity bonuses Three years in a row.
REFERENCES:
Henry Piarrot
Regional Director of Operations (Supervisor)
Email address: acxbwg@r.postjobfree.com
Tel number: 615-***-****
Sean Okey
Director of Sales & Marketing (Colleague)
Email address: acxbwg@r.postjobfree.com
Tel number: 315-***-****
John Finley
Resort General Manager (Supervisor)
Email address: acxbwg@r.postjobfree.com
Tel number: 214-***-****
Ron Wright
Consultant PHM Hospitality (Colleague)
Email address: acxbwg@r.postjobfree.com
Tel number: 770-***-****
Ruffin Moore
General Manager (Supervisor)
Email: acxbwg@r.postjobfree.com
Tel number: 210-***-****
Bob Holland
Corporate VP Director of Operations (Supervisor)
Email: acxbwg@r.postjobfree.com
Tel. number: 301-***-****
Art Doescher
Director F&B (Employee)
Email: acxbwg@r.postjobfree.com
Tel number: 973-***-****
Rolando Miravete
General Manager (Supervisor)
Email: acxbwg@r.postjobfree.com
Tel number: 01152 322-***-****
Alberto Andrade
General Manager (Supervisor)
Email address: acxbwg@r.postjobfree.com
Tel number: 347-***-****
EMPLOYMENT HISTORY:
Corporation
# rooms
Affiliated Chain
Location
PMS
Type
Position
Dates
The Bonnie Castle Resort & Marina
128
Independent Hotel
Alexandria Bay, NY
Rooms Master
Full Service Resort
General Manager
02/16-present
The Holiday Inn
165
Intercontinental Hotels Group
Auburn, NY
Opera
Corporate/Social
General Manager
11/14-09/15
The Hilton Garden Inn
121
Hilton Hotels
Norman, OK
OnQ
Corporate
General Manager
08/13-9/14
The Lajitas Golf Resort & Spa
104
Independent
Lajitas, TX.
Jonas
Golf Resort & Spa
Hotel Director
09/10-02/13
The Ramada Hotel
122
Wyndham/Ramada
Orange, TX
Opera
Corporate
General Manager
5/09- 05/10
The Tremont & Harbor House
161
Wyndham Hotels
Galveston, TX
Fidelio/Opera
EP, Corporate, Leisure
General Manager
06/07-11-08
The Wyndham Playhouse
204
Wyndham Hotels
Cleveland, OH
Fidelio/Opera
EP, Corporate,
General Manager
08/06-11/06
The Grand Bay Hotel
200
Wyndham Hotels
Colima, MX
LAN mark
EP Beach & Golf Resort
Rooms Exec.
12/03-06/07
Karmina Palace Resort
324
Independent
Colima, MX
Innsist
All Inclusive Beach Resort
Rooms Exec.
02/00-10/03
York Aerobics & Fitness
N/A
Marti
Mexico City
Windows
Sports Club
General Mgr.
03/98-06/99
Fit Biz Executive Fitness
N/A
Independent
Mexico City
Optimus
Corp Health Club
Operations Mgr.
10/94-03/98
Quality Shawnee Resort
475
Choice Hotels
Miami, FL
Guestrak
EP Resort
F.O. Mgr
02/93-06/94
Sandestin Resort
552
Independent
Destin, FL
Lodgistix
EP Golf Resort
F.O. Mgr
06/91-10/92
Grove Park Inn
510
Independent
Ashville, NC
Encore
EP Golf Resort
F.O. Mgr
10/90-06/91
Wynfrey Hotel
329
AIRCOA
Birmingham, AL
Encore
EP Corporate
Rooms Mgr.
01/90-09/90
Clarion Hotel
759
AIRCOA
New Orleans, LA
Encore
EP Convention Hotel
F.O. Mgr
12/85-12/89
Westin Galleria
495
Westin Hotels
Houston, TX
HIS
EP Corporate
Asst. F.O. Mgr.
03/82-10/85
Westin Camino Real
700
Westin Hotels
Mexico City
Manual
EP Convention Hotel
F.O. Mgr
03/81-03/82
Westin Century Plaza
750
Westin Hotels
Los Angeles, CA
HIS
EP Convention Hotel
F.O. Supervisor
01/80-02/81
Westin Las Brisas
350
Westin Hotels
Acapulco, MX
Manual
EP Beach Resort
Asst. F.O. Mgr.
10/78-10/79
Westin Bonaventure
1,500
Westin Hotels
Los Angeles, CA
HIS
EP Convention Hotel
Mgmt. Develop. Program.
02/77-10/78