Rosa Cordero Leclerc
Farmers Branch, TX - Email me on Indeed: indeed.com/r/Rosa-Cordero-Leclerc/074571da3694b319 Authorized to work in the US for any employer
WORK EXPERIENCE
Retention Coordinator
Davita Rx - Coppell, TX - August 2014 to May 2015
Responsibilities
Helped retain patients on service, explained benefits of service to patients, assisted with patient concerns and complaints, filled and refilled prescriptions, expedited orders, made between 40 and 50 outbound calls daily, received incoming telephone calls, typing constantly Accomplishments
Retained patients on service by helping the Retention team accomplish goals Trained and mentored new team members
Directly addressed various patient concerns and needs Directly assisted Spanish speaking patients and translated valuable information Helped company meet financial goals by ensuring patient retention Skills Used
Motivation
being bilingual
Typing
Friendliness
Professionalism
Patience
Consideration
Determination
Symphony Adherence Specialist/pharmacy technician
Davita Rx - Coppell, TX - February 2013 to August 2014 Responsibilities
Perform monthly courtesy calls to patients
Briefly educated patients on importance of adherence on certain jobs Performed medication reviews for kidney dialysis patients Filled and refilled prescriptions
Completed between 50-60 outbound calls to patients Received inbound calls from Spanish speaking patients for translation Typing detailed notecards in patients' file regarding monthly calls Responsible for compliance with TSBP policies and procedures Accomplishments
Top performer in Symphony department for July 2013 Directly assisted Spanish speaking patients that required assistance Completed high number of medication reviews to assist with department goals Made high number of calls to ensure patient adherence to medications Skills Used
Typing quickly, Microsoft Word
Microsoft Excel
Translating for Spanish speaking patients
Ability to make numerous calls daily
Ability to achieve personal and company goals
Ability to meet deadlines and assist other teammates Pharmacy Technician
Walmart pharmacy - Dallas, TX - June 2012 to July 2013 Responsibilities
Handled cash, debit, credit, and check transactions Assisted customers with purchasing medications
Filled and refilled prescriptions
Typed and helped input new prescriptions
Responsible for handling transactions at drive thru window Put away new medications, helped keep pharmacy well stocked Made outbound calls, received incoming calls
Helped keep pharmacy neat and tidy
Accomplishments
Helped keep patients happy and satisfied
Assisted with insurance questions and issues
Assisted with expediting orders
Performed various duties to ensure that pharmacy runs smoothly Skills Used
Speed and effectiveness
Good communication
Translation for Spanish speaking patients
Helpfulness, consideration
Willingness to learn new things
Ability to adapt and go above required expectations Customer Service Manager
Walmart - Dallas, TX - February 2010 to June 2012
Responsibilities
Managed front end operations, kept front end of store running smoothly Managed team of 20-30 cashiers daily
Operated cash register at various times
Handled debit, credit, cash, and check transactions Handled large sums of money on a daily basis
Performed register audits
Assisted with merchandise returns
Assisted with direct customer concerns and complaints Accomplishments
Helped keep customers happy and satisfied
Ensured compliance of company policies and procedures Mentored and trained new teammates
Role model for customers and cashiers
Helped company meet financial goals
Skills Used
Speed and effectiveness
Ability to count various sums of money and dealing with numbers Great customer service
Helped keep things neat and tidy
Ability to comply with policy procedures
Punctuality
Reliability
Customer satisfaction
Cashier
Prestonwood Baptist Church - Plano, TX - April 2009 to February 2010 Responsibilities
Responsible for cashier operations, operated register Handled cash, credit, debit, and check transactions Assisted kitchen staff as needed
Helped prep meals for students
Helped keep kitchen clean and tidy
Assisted with translating for Spanish speakers
Accomplishments
Positive experiences
Good customer service
Excellent service
Timeliness
Skills Used
Helpfulness
Reliability
Speed and effectiveness
Knowledge of operating cash register
Teller
First Cash Advance - Dallas, TX - July 2008 to April 2009 Responsibilities
Responsible for cashier operations
Handled cash, debit, credit, and check transactions Handled large sums of money on a daily basis
Made about 60 outbound calls daily
Received incoming telephone calls
Processed pay day loans for customers
Cashed checks for customers
Performed register audits, counted various sums of money Processed loan payments
Light housekeeping
Accomplishments
Provided positive experiences
Excellent customer service
Helped company reach goals
Assisting customers timely and efficiently
Skills Used
Knowledge of operating a cash register
Knowledge of dispersing loans
Attention to detail
Patience with difficult situations
Friendliness
Being bilingual
Dealing with large sums of money
Sense of urgency
Cashier
Target - Lewisville, TX - July 2007 to July 2008
Responsibilities
Responsible for cashier operations, operated cash register Handled cash, debit, credit, and check transactions Helped maintain work area neat and tidy
Addressed customer concerns
Assisted with returning merchandise to sales floor Helped stock and organize merchandise
Accomplishments
Provided great customer service
Helped maintain store neatness and tidiness
Assisted company with reaching financial goals
Going above and beyond expectations
Skills Used
Speed and effectiveness
Patience
Knowledge of operating cash register
Working with various sums of money
Friendliness
Helpfulness
Willingness to learn new things
Reliability and punctuality
EDUCATION
In school for Bachelor's in Science/Business
Brookhaven College - Farmers Branch, TX
2013 to 2017