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Customer Service Pharmacy Technician

Dallas, Texas, United States
November 01, 2016

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Rosa Cordero Leclerc

Farmers Branch, TX - Email me on Indeed: Authorized to work in the US for any employer


Retention Coordinator

Davita Rx - Coppell, TX - August 2014 to May 2015


Helped retain patients on service, explained benefits of service to patients, assisted with patient concerns and complaints, filled and refilled prescriptions, expedited orders, made between 40 and 50 outbound calls daily, received incoming telephone calls, typing constantly Accomplishments

Retained patients on service by helping the Retention team accomplish goals Trained and mentored new team members

Directly addressed various patient concerns and needs Directly assisted Spanish speaking patients and translated valuable information Helped company meet financial goals by ensuring patient retention Skills Used


being bilingual







Symphony Adherence Specialist/pharmacy technician

Davita Rx - Coppell, TX - February 2013 to August 2014 Responsibilities

Perform monthly courtesy calls to patients

Briefly educated patients on importance of adherence on certain jobs Performed medication reviews for kidney dialysis patients Filled and refilled prescriptions

Completed between 50-60 outbound calls to patients Received inbound calls from Spanish speaking patients for translation Typing detailed notecards in patients' file regarding monthly calls Responsible for compliance with TSBP policies and procedures Accomplishments

Top performer in Symphony department for July 2013 Directly assisted Spanish speaking patients that required assistance Completed high number of medication reviews to assist with department goals Made high number of calls to ensure patient adherence to medications Skills Used

Typing quickly, Microsoft Word

Microsoft Excel

Translating for Spanish speaking patients

Ability to make numerous calls daily

Ability to achieve personal and company goals

Ability to meet deadlines and assist other teammates Pharmacy Technician

Walmart pharmacy - Dallas, TX - June 2012 to July 2013 Responsibilities

Handled cash, debit, credit, and check transactions Assisted customers with purchasing medications

Filled and refilled prescriptions

Typed and helped input new prescriptions

Responsible for handling transactions at drive thru window Put away new medications, helped keep pharmacy well stocked Made outbound calls, received incoming calls

Helped keep pharmacy neat and tidy


Helped keep patients happy and satisfied

Assisted with insurance questions and issues

Assisted with expediting orders

Performed various duties to ensure that pharmacy runs smoothly Skills Used

Speed and effectiveness

Good communication

Translation for Spanish speaking patients

Helpfulness, consideration

Willingness to learn new things

Ability to adapt and go above required expectations Customer Service Manager

Walmart - Dallas, TX - February 2010 to June 2012


Managed front end operations, kept front end of store running smoothly Managed team of 20-30 cashiers daily

Operated cash register at various times

Handled debit, credit, cash, and check transactions Handled large sums of money on a daily basis

Performed register audits

Assisted with merchandise returns

Assisted with direct customer concerns and complaints Accomplishments

Helped keep customers happy and satisfied

Ensured compliance of company policies and procedures Mentored and trained new teammates

Role model for customers and cashiers

Helped company meet financial goals

Skills Used

Speed and effectiveness

Ability to count various sums of money and dealing with numbers Great customer service

Helped keep things neat and tidy

Ability to comply with policy procedures



Customer satisfaction


Prestonwood Baptist Church - Plano, TX - April 2009 to February 2010 Responsibilities

Responsible for cashier operations, operated register Handled cash, credit, debit, and check transactions Assisted kitchen staff as needed

Helped prep meals for students

Helped keep kitchen clean and tidy

Assisted with translating for Spanish speakers


Positive experiences

Good customer service

Excellent service


Skills Used



Speed and effectiveness

Knowledge of operating cash register


First Cash Advance - Dallas, TX - July 2008 to April 2009 Responsibilities

Responsible for cashier operations

Handled cash, debit, credit, and check transactions Handled large sums of money on a daily basis

Made about 60 outbound calls daily

Received incoming telephone calls

Processed pay day loans for customers

Cashed checks for customers

Performed register audits, counted various sums of money Processed loan payments

Light housekeeping


Provided positive experiences

Excellent customer service

Helped company reach goals

Assisting customers timely and efficiently

Skills Used

Knowledge of operating a cash register

Knowledge of dispersing loans

Attention to detail

Patience with difficult situations


Being bilingual

Dealing with large sums of money

Sense of urgency


Target - Lewisville, TX - July 2007 to July 2008


Responsible for cashier operations, operated cash register Handled cash, debit, credit, and check transactions Helped maintain work area neat and tidy

Addressed customer concerns

Assisted with returning merchandise to sales floor Helped stock and organize merchandise


Provided great customer service

Helped maintain store neatness and tidiness

Assisted company with reaching financial goals

Going above and beyond expectations

Skills Used

Speed and effectiveness


Knowledge of operating cash register

Working with various sums of money



Willingness to learn new things

Reliability and punctuality


In school for Bachelor's in Science/Business

Brookhaven College - Farmers Branch, TX

2013 to 2017

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