LATOYA M. ALLBRITTON
***** *. ***** **. # ****, SURPRISE, AZ. 85374
acxbvg@r.postjobfree.com
OBJECTIVE To obtain a position of Data Entry Operator and Back office operations and or to gain a job position for customer service for entry level. I’m an effective and motivated leader with strong organizational and prioritization abilities. A skilled communicator with a keen eye for details and at establishing rapport and I promote team cohesiveness. SKILLS & ABILITIES Experienced Billing and coding codes for patients billing forms, Schedule appointments. Experienced working in data entry field. Experienced in using technology for data entry. Fast typing up to 50 wpm. Meticulous worker, attentive to quality and details. Active listening, punctual, responsible, polite, respectable, efficient, and flexible. Ability to make good judge ment and decision making with multitasking duties. Critical thinking, work well under pressure and meet deadlines. Ability to work in fast paced intense environment smoothly. Ability to elicit confidence and build rapport. Dependable employee with common sense and a variety of skills.
EXPERIENCE CREDIT CONSULTANT AGENT AT PROGREXION CALL CENTER December 2015- CURRENT
I conduct over 25 inbound calls daily soliciting 50% completed sales. I communicate with customers to educated the importance of credit repair and provide available services. PAYROLL DEDUCTION AGENT CONVERGY’S CALL CENTER
APRIL 2014- OCTOBER2015
As a Payroll Deduction Agent, I’m a second hand party for Convergy’s client Zenefits. Being their Broker Of Record Agent. I set up new accounts for business owners to begin adding medical lines of coverages to their employee’s paychecks. I audit deductions to over 100 employee’s paychecks, creating codes, then making accurate notations giving quality care to each line of coverage provided onto live online spreadsheets. DIRECT RESPONSE AGENT LIVEOPS
AUGUST 2013- APRIL 2014
Work From Home Base inbound position for a call center. I Conducted over 30 calls a day with soliciting 50% complete sales. Job responsibilities: Communicate with customer to obtain pricing for available services. Estimate codes for component implementation and operation. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments. Collect deposits or payments, or arrange for billing. Solicit sales of new or additional products.
VOLUNTEER SERVICES IGNITING CHANGE
MARCH 2014- CURRENT
This is a community group who comes together every weekend to help serve the needs to homeless individuals and families to ignite a better change. Responsibilities: Direct activities of volunteer members. Plan and administer budgets for programs, equipment and support services. Speak to community volunteers to explain and interpret agency purposes, programs and policies. Direct the preparation of food and hygiene materials. PATIENT CARE TECHNICIAN VA MEDICAL CENTER
JANUARY 2012-FEBRUARY 2013
Performed volunteer nursing care duties such as measuring vital signs, collecting specimens, drawing blood samples, Billing and coding, serve meals and feed enabled patients who needs assistance or persuasion. Provided 12 patients daily with assistance in bathing, dressing, or grooming, demonstrating these skills as necessary. Completed physical checks and monitored patients to detect unusual or harmful behavior and report observations to professional staff.
EDUCATION
BOLINGBRROOK HIGH SCHOOL, BOLINGBROOK,IL.
GENERAL STUDIES 1996-1999
Graduated with 3.0 GPA
BROOKLINE COLLEGE, PHOENIX, AZ.
PATIENT CARE TECHNICIAN 2011-2012
Graduated Nursing school with a certified certificate of completion BROOKLINE COLLEGE, PHOENIX, AZ.
COMPUTER TRAINING WORKSHOP 2011
Graduated A Business/Office skill course with certificate of completion on Microsoft Office Power Point, Microsoft Office Word, Microsoft Office Excel, Typing skills 50-wpm Olympia College, Burr Ridge, IL
Medical Assistant, August 2004
completed course with an certificate of completion REFERENCES MR. ISA SALIFI, PARALEGAL AGENT SPECIALIST 803-***-****
MR. EARNEST SANDERS, IT MANAGEMENT SPECIALIST
MRS. LATONYA SIMS, PAYROLL DEDUCTIONS AGENT
MRS. DARLENE MCNUTT, PAYROLL DEDUCTIONS AGENT
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