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Customer Service Manager

Location:
Hyattsville, Maryland, United States
Salary:
65000
Posted:
October 31, 2016

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Linus Gomes

**** ********* ******, ******** *********, Apt # 204 West Hyattsville, MD 20782 acxbuh@r.postjobfree.com P. (302) *** ****

OBJECTIVE

Pursuing a position where I can share my extensive knowledge and experience. Dedicated, passionate and results driven individual with proven experience.

EDUCATION & CERTIFICATIONS:

Bachelors of Commerce, University of Dhaka- December, 1976

Food & Beverage Certificate, American Hotel and Motels Association- January,1993

ServSafe Food Handler Certified- January, 2016

Delaware Alcoholic Beverage Server Certified- License #65707-February, 2016

SKILLS & TRAINING:

Microsoft Office Word, Excel and PowerPoint

Beverage Expertise

Extensive F&B Knowledge

Human Resource

POS Systems

Customer service

Staff Training and Management

EXPERIENCE:

04/18/2016

In Room Dining Supervisor – Water Gate Hotel Virginia Avenue Washington DC.

Managed 336 rooms including Executive, diplomatic and standard suites.

Maintained greater focus around VIP and important guests for the hotel managing expectations and increasing the reputation.

Providing employee performance feedback on a periodical cycle.

10/2015 – 03/2016

Customer-Consultant Best Buy Wilmington, Delaware

Ensure end to end customer needs are met

Provide friendly, fast, and accurate processing for customers waiting in transaction lines

Build strong customer relationships to ensure quality service by explaining a product in depth

10/2011 – 04/2015

Restaurant Manager- Ice Queen Restaurant Hamilton, Bermuda

Effectively managed 15 staff members in a high volume operation open 19hrs/day

Provided excellent customer service

Maintained Inventory

Managed POS and cash management systems

Set the budget and executed plans for sale and business growth

Recruiting and training staff

04/2010 – 09/2011

Assistant Food & Beverage Manager- United Hospital Dhaka, Bangladesh

Managed day to day operations of 42 employees through four managers.

Ensured patient food and beverage follows safety guideline and hygiene maintenance

Scheduled training sessions for food and beverage through time management system.

Created comprehensive business plans for the menus and executed profitable goals

06/2007 – 04/2010

Restaurant Manager- Jebel Ali Golf Resort Dubai, UAE

Directed a team of 21 employees through three managers across two restaurants.

Managed 45 employees during peak hours and special events to meet customer demands.

Delivered exceptional customer service

Maintained effective communication between each shift across departments

Followed regulatory compliance on local liquor laws, health and sanitation

Met Monthly budget goals and devised plans for increasing sales margins

11/2006 – 04/2007

Assistant Food & Beverage Manager- The Westin Dhaka, Bangladesh

Trained 120 F&B pre-opening staff under six managers across four restaurants.

Conceptualized the restaurant and menu layouts.

Effectively setting goals for the yearly budget and expected sales growth.

09/2000 – 06/2006

Room Service Manager- Intercontinental Hotel Doha, Qatar

Managed 246 rooms including royal, diplomatic and standard suites.

Managed 23 employees under two supervisors across room service minibar and main service bar

Managed human resource functions for employees

Targeting monthly food and beverage revenue exceeds expectations generating $70,000 to $100,000 revenue per month.

04/1992 – 03/2000

Room Service Manager- Intercontinental Hotel Jeddah, KSA

Responsible for 350 rooms including two penthouses, 24 condos, royal, diplomatic and standard suites.

Managed 42 employees under four supervisors across room service minibar and pool side area.

Maintained greater focus around VIP and important guests for the hotel managing expectations and increasing the reputation.

Providing employee performance feedback on a periodical cycle.

Targeting monthly food and beverage revenue exceeds expectations generating $100,000 to $200,000 revenue per month.

01/1981 – 06/1991

Asst. Room Service Manager- Intercontinental Hotel Manama, Bahrain

Managed the Room Service department heading 20 employees.

Oversaw 384 rooms including royal, executive and standard suites for room service management.

Worked with the F&B Managers on areas of improvement and keep them informed of F&B issues.

Assist in the development of marketing initiatives, budget and other items to stimulate growth in sales.



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