Linus Gomes
**** ********* ******, ******** *********, Apt # 204 West Hyattsville, MD 20782 acxbuh@r.postjobfree.com P. 302-***-****
OBJECTIVE
Pursuing a position where I can share my extensive knowledge and experience. Dedicated, passionate and results driven individual with proven experience.
EDUCATION & CERTIFICATIONS:
Bachelors of Commerce, University of Dhaka- December, 1976
Food & Beverage Certificate, American Hotel and Motels Association- January,1993
ServSafe Food Handler Certified- January, 2016
Delaware Alcoholic Beverage Server Certified- License #65707-February, 2016
SKILLS & TRAINING:
Microsoft Office Word, Excel and PowerPoint
Beverage Expertise
Extensive F&B Knowledge
Human Resource
POS Systems
Customer service
Staff Training and Management
EXPERIENCE:
04/18/2016
In Room Dining Supervisor – Water Gate Hotel Virginia Avenue Washington DC.
Managed 336 rooms including Executive, diplomatic and standard suites.
Maintained greater focus around VIP and important guests for the hotel managing expectations and increasing the reputation.
Providing employee performance feedback on a periodical cycle.
10/2015 – 03/2016
Customer-Consultant Best Buy Wilmington, Delaware
Ensure end to end customer needs are met
Provide friendly, fast, and accurate processing for customers waiting in transaction lines
Build strong customer relationships to ensure quality service by explaining a product in depth
10/2011 – 04/2015
Restaurant Manager- Ice Queen Restaurant Hamilton, Bermuda
Effectively managed 15 staff members in a high volume operation open 19hrs/day
Provided excellent customer service
Maintained Inventory
Managed POS and cash management systems
Set the budget and executed plans for sale and business growth
Recruiting and training staff
04/2010 – 09/2011
Assistant Food & Beverage Manager- United Hospital Dhaka, Bangladesh
Managed day to day operations of 42 employees through four managers.
Ensured patient food and beverage follows safety guideline and hygiene maintenance
Scheduled training sessions for food and beverage through time management system.
Created comprehensive business plans for the menus and executed profitable goals
06/2007 – 04/2010
Restaurant Manager- Jebel Ali Golf Resort Dubai, UAE
Directed a team of 21 employees through three managers across two restaurants.
Managed 45 employees during peak hours and special events to meet customer demands.
Delivered exceptional customer service
Maintained effective communication between each shift across departments
Followed regulatory compliance on local liquor laws, health and sanitation
Met Monthly budget goals and devised plans for increasing sales margins
11/2006 – 04/2007
Assistant Food & Beverage Manager- The Westin Dhaka, Bangladesh
Trained 120 F&B pre-opening staff under six managers across four restaurants.
Conceptualized the restaurant and menu layouts.
Effectively setting goals for the yearly budget and expected sales growth.
09/2000 – 06/2006
Room Service Manager- Intercontinental Hotel Doha, Qatar
Managed 246 rooms including royal, diplomatic and standard suites.
Managed 23 employees under two supervisors across room service minibar and main service bar
Managed human resource functions for employees
Targeting monthly food and beverage revenue exceeds expectations generating $70,000 to $100,000 revenue per month.
04/1992 – 03/2000
Room Service Manager- Intercontinental Hotel Jeddah, KSA
Responsible for 350 rooms including two penthouses, 24 condos, royal, diplomatic and standard suites.
Managed 42 employees under four supervisors across room service minibar and pool side area.
Maintained greater focus around VIP and important guests for the hotel managing expectations and increasing the reputation.
Providing employee performance feedback on a periodical cycle.
Targeting monthly food and beverage revenue exceeds expectations generating $100,000 to $200,000 revenue per month.
01/1981 – 06/1991
Asst. Room Service Manager- Intercontinental Hotel Manama, Bahrain
Managed the Room Service department heading 20 employees.
Oversaw 384 rooms including royal, executive and standard suites for room service management.
Worked with the F&B Managers on areas of improvement and keep them informed of F&B issues.
Assist in the development of marketing initiatives, budget and other items to stimulate growth in sales.