Sign in

Customer Service Engineer

October 31, 2016

Contact this candidate


Amit Patel


Supply Chain Planning, Logistics, Manufacturing & Quality Engineer


Certified, functional SAP Expert and Engineer with extensive experience and accomplishments in introducing new SAP software procedures, products, and technologies, and implementing cost reductions, lean manufacturing practices, APQP, continuous improvements, quality audits, logistics operation planning and safety projects. Energetic operations professional with extensive hands-on experience in supervision, team building and team leadership, strategic planning, and training development. US Citizen with superb customer service, project management and communication skills.

Areas Of Competency

Team Leadership/Management

Continuous Improvement

Safety Failure Analysis

Plan For Every Part (PFEP)

SAP ERP Software ECC6.0

Corrective & Preventative Action

APQP Tools

Plant Consolidation

PFMEA and Control Plan

ISO TS Certification

Assembly & Quality Training

Process Streamline

Key Strengths


Assertion – Communicates with team and maintains transparency so once decision is prepared, the team adheres to the plan because of the open awareness.

Expressions – Acting, never panicky, information gatherer of team members’ input before making logical decision for group, based off multiple analyses with the execution of best selection.

Teamwork – Works well with groups, building consensus and relations with team members.

Dealing With Change – Flexible to deal with the unexpected, yet remaining focused, thorough and attention to detail with the implementing of best practices on tasks until completion.

Pace – Considers multiple scenarios prior to committing to execution, but maintains the sense of urgency throughout entire process.

Personal Identity – Respect strong, traditional values and a high desire to aid the team, but never forgoing beliefs and the ability to maintain independence of beliefs.

SAP Expertise


Configured issues, concept and application of SAP for global business organization integration.

Provided examination of the application and management of business enterprise software utilizing SAP.

Designed conceptual framework for the implementation and control of enterprise resource planning systems for the company’s global Accounting system, using GRC.

Conducted analytical and reporting functions analyses on the interaction of mySAP and ERP in the SAP.

Resolved issues related to software deployment that supports transaction processing in the business.

Professional Experience

Caterpillar inc. 9/2010- Present

Caterpillar is the world's leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives with approximately 100000+ employees and $65B in revenues.

Caterpillar, Supply Chain Planning Engineer, Aurora, IL 7/2016-Present

Partnered with diverse, multi-functional teams in order to apply the supply chain planning process and leading team efforts to develop lean material flow plans for a facility

Analyzed data to deploy supply chain process which develops the Plan for Every Part, Pull Replenishment strategy and improve supplier performance

Performed task to achieve corporate supply chain performance targets focused on inventory reduction, increased inventory turns and improved order-to-delivery results

Caterpillar, Logistic Engineer, Aurora, IL 11/2013-6/2016

Implemented 5S and Kanban strategy through the development of a Logistics Strategy for 988K assembly line.

Led team of twelve for high profile Aurora dock consolidation project which includes dock & yard layout design, manpower and vehicle capacity planning, inbound & outbound process streamlining, develop new transportation scheduling strategy and training.

Led team of seven for interplant transportation project to improve material delivery efficiency to the POU.

Implemented and supported day to day and continuous improvement Logistics activities for 988K production.

Interpreted Four Flow analysis and Assembly line side material presentation complying with manufacturing and operation standards, and product requirements.

Performed technical analysis, calculations, and evaluation of results to solve complex line side storages, in house storages and inter plant transportation related issues.

Notable Accomplishments

Reduced dock space by 40%, variable cost by 13%, vehicle cost by 15%, material distribution time by 1 day and cross dock traffic by 7 %.

Streamlined campus wide interplant transportation process which reduced vehicle inventory by 49.6%.

Condensed 988 LWL mainline and sub area foot print area by 73.08% to support aurora plant consolidation efforts.

Closed over 95% of Built in Quality/CI Cards events within 24 hours and 100% of Built in Quality/CI Cards events within 30 days.

Delivered 100% line side floor storage materials by folk truck in one drop for 988 LWL mainline and LWL Sub area which improved material delivery TAKT time from storage to point of use (POU).

Caterpillar, New Product Introduction Manufacturing Engineer, AURORA, IL 9/2010-10/2013

Implemented Best Business Practice strategy through the development of an Assembly Strategy for a MWL.

Acted as liaison between company and suppliers, providing data analysis based off design specifications, drawings and models, ensuring the company’s project plans are delivered on time and under budget.

Provided voluntary support for other LWL ME to launch NPI products.

Interpreted testing results, complying with engineering and quality standards, and product requirements.

Developed and authored technical documentation, including SFMEA and Control Plans.

Performed technical analysis, testing, calculations, and evaluation of results to solve complex engineering problems, using specialized equipment and computer programs.

Notable Accomplishments

Built and Shipped all NPI units on time with avoidance of quality spike.

Closed 100% NPI issues within 30 days for M Series pilot launch and K Series production launch.

Standardized over 85 % of the processes across 3 different models for production launch.

Reduced MWL Defect per Unit at launch for after 2 Month in Service by 76% for 966K, 52% for 980K, and 47% for 950K models compared to previous model.

Validated and closed 89 for 966M, 202 for 980M and 244 for 950M recommendation actions before launch.

Zero injury during M Series pilot, K series pilot and K series production launches.

Reduced WIP for mainline by 1 assembly station from K Series to M Series for MWL assembly line.

AMBE Engineering, LLC, Consultant, Northville, MI 4/2007-2/2010

Aided in plant consolidation, leading a team of 12 employees to support Corrective and Preventive Action activities across 20 projects and 4 plants for quality related open issues which included FIFO implementation, Inventory Control, Supplier Quality, Production, Logistics and Plant Quality Related issues.

Reviewed over 30 deliverables prepared by team before passing to client or supplier on daily basis.

Resolved supplier, customer and company issues across multiple product lines, while performing Root Cause Analysis and Error & Mistake Proofing, and implemented best practices companywide for Top Management.

Trained 26 companywide employees on PPAP procedures, receiving an Excellent Rating by evaluators.

Provided consultation to internal and external team on overall process improvement on daily basis.

Acted as Quality liaison project between BMW and all 3-tiered suppliers, driving cost effective strategies that generated a 10x ROI, while utilizing 8 D and 5 Why’s methodology to yield higher profit.

Performed training in area of quality, supplier development, and continuous improvement and reporting.

Notable Accomplishments

Worked with cross-functional team to support TS & ISO certification activity - passed 1st audit.

Maintained inventory and plant closure details accurately that the approval from all customers was done within 30 days which customer was anticipating 90 days period.

Achieved 100% PPAP-approval from over 1200 parts and 100+ customers, conducting FMEA, Design Verification with GD&T, Capability Studies, Control Plan preparation, Gage R&R, Inventory Data Analysis and Chemical Standard by Engineering Societies Verification.

Significantly reduced rejection from an industry average of 30% to 0.50% on both production and inspection areas in record time, achieving significant improvements in the production line, thus yielding a higher profit for organization.

Provided customer service for suppliers ranging between $1-$100K in unpaid RMA.

Education & Certifications

P.G. in Enterprise System SAP ERP, Central Michigan University, Mt. Pleasant, MI

M.S. in Mechanical Engineering, Oakland University, Rochester, MI

B.S. in Engineering Chemistry, Oakland University, Rochester, MI

B.S. in Chemistry, Gujarat University, Ahmedabad, India

Certified SAP Business Associates ECC6.0

Contact this candidate