suzanna viveiros baptista P.O. BOX ****, Fall River, MA 02723

Tel: (508) 264 - 3127

acxbsz@r.postjobfree.com

Qualifications

Associates in Claims Designation; Microsoft Office Certified in Excel, Word and PowerPoint.

Experience in auto and homeowner claim investigation, coverage determination and resolution.

Well-organized, energetic self-started individual with ability to learn new skills.

Track record for consistently delivering high job performance and work quality.

Recipient of Customer Service Recognitions: InSynch and ACES.

Fluent in Portuguese.

Professional Experience

PLAINRIDGE PARK CASINO, Plainville, MA

Player Services Cashier 05/2015 – Present

Comply with state, company, department policies and gaming regulations including Title 31.

Maintain a balanced cashier draw, processing all cash transaction for patrons.

Issuance of Players Services Club reward card, maintain updated knowledge of promotions.

Resolve patron concerns with rewards and promotions.

Communicate areas of opportunity with to management and marketing to improve patron experience.

Trained new cashiers on Standard Operations Procedures of position.

TRAVELERS INSURANCE COMPANY, Middleboro, MA

Notice of Loss Coordinator Auto Liability 07/2011 – 10/2014

Analyze assignment distribution data, identify trends and make recommendation for improvement.

Triage loss claims based on complexity of coverage, liability and exposure.

Identified claim frequency based on geographical location via use of Map Point software.

Processed special payments for Auto Department in compliance with Financial Standards.

Address and respond to Keeper of Record requests and maintained log of same.

Populate and maintain rotation calendar for Total Auto Department.

Auto Liability Bodily Injury Claim Representative 07/2003 – 07/2011

Auto Product Damage Claim Representative 01/2003 – 07/2003

Home Claims Analyst 01/2002 – 01/2003

Review loss to determine coverage, liability, damages and resolution in compliance with Best Practices.

Provide outstanding customer service and professionalism to internal and external customers.

Effective workload management to meet deadlines in fast past work environment.

Personal Insurance Counselor 08/2000 – 12/2000

Field telephone inquiries from insurance agents and policyholders on coverage and billing.

Process policy changes to auto and homeowner policies per submitted requests.

Support insurance agents with new business applications and computer systems.

Education

BACHELOR OF SCIENCE IN MANAGEMENT

Southeastern Massachusetts University, North Dartmouth, MA

JURIS DOCTORATE

Southern New England School of Law, North Dartmouth, MA

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