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Customer Service Mental Health

De Pere, Wisconsin, United States
October 31, 2016

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Roxanne E. Braun

**** ***** **.

Green Bay, Wi. *4313


Summary of Qualifications

Highly motivated and outgoing self-starter with close to one year of experience as a resident attendant mentoring at-risk female adults and helping them to transition safely back into the community.

Eight years of over-the-road Dispatcher experience in a fast paced and highly demanding environment working for a nationwide LTL to full load trucking company.

Additional eight years of experience working for a freight forwarder and customhouse brokerage firm.

Excellent communication, mentor, interpersonal, customer service, conflict resolution, and relationship skills.

Comprehensive clearances and training for working with youth, U. S. Customs entries/clearances, and DOT log rules and regulations knowledge.

Work Experience

Catholic Charities Diocese of Harrisburg, Harrisburg, PA December 2014 to Present

Evergreen House Resident Attendant

Provide adult supervision to program residents and ensure that all clients and families are treated with respect and dignity in accordance with catholic Charities standards of treatment and ethics.

Supervise and assist in the general upkeep of the facility and vehicles.

Perform administrative and office duties effectively and efficiently.

Advise and help clinical staff when residents are not following their individualized treatment plan.

Oversee that residents take their physician’s prescribed medicine at the right time and right dosage.

Purchase items needed for the facility, coordinate co-pays and seek reimbursement from clients, properly deposit client money and document petty cash use.

Selected Accomplishment: Have mentored a number of women and helped them complete their treatment plan to successfully integrate back into their community.

Witt’s Piggly Wiggly, Crivitz, WI 2011 to August 2014

Supervisor Customer Services

Supervised the Front-End operations of the store and all Front-End personnel during the week and on the weekends oversaw both Front-End and Back-End of store.

Monitored checkout stations to ensure adequate cash available and were staffed appropriately.

Answered store phone, took and delivered messages and paged appropriate person when necessary.

Contacted Department Managers and Scan Coordinator on pricing/signage issues and items not on file.

Handled license plate renewals, rental videos and electric and heating bills for customers.

Trained Cashiers on registers and coached department staff.

Hired in 2011 as a Cashier and promoted in 2013 to Supervisor Customer Services.

Dedicated Systems, Inc., Green Bay, WI 1997 to 2005

Over-the-Road Dispatcher

Worked as a dispatcher for a nationwide carrier service with a fleet of 42 drivers and handled various types of shipments including: dry/refrigerated freight, containers and specialized freight (flatbeds, drop decks, overweight, over height and over width).

Utilized the company's computerized system to input and dispatch freight shipments.

Roxanne E. Braun ~ Page 2 of 2

Ensured all deliveries had proper paperwork before any truck left the yard.

Monitored drivers’ start time and end times and kept schedule of time worked for DOT and payroll.

Maintained a shipping schedule for each day of the week to maximize deliveries according to the workload.

Monitored driver log book hours to ensure driver has adequate hours for long-time deliveries.

Maintained communication with drivers and facilitated rapid solutions to questions/problems.

Ensured compliance with corporate guidelines and federal, state and DOT rules/regulations.

Etters International, Green Bay, WI 1989 to 1997

Customhouse Broker/Freight Forwarder

Processed U. S. Customs entries and clearances and tracked/traced shipments with heavy follow-up.

Ensured all paperwork and documents for import containers and air freight shipments were in order for all clients.

Education and Training

American Red Cross First Aid Certification, February 4, 2016

Certificate of Attendance – Addressing the Effects of Shame on the Individual’s Core Sense of Self, Dauphin County Pennsylvania Mental Health – Intellectual Disabilities Program, May 19, 2015

Certificate of Training – Basic HIV, Pennsylvania Department of Drug and Alcohol Programs, May 13, 2015

Certificate of Attendance – Ethics and Recovery-Based Practice: Power vs. Persuasion; “Management” vs. Motivation, Dauphin County Pennsylvania Mental Health – Intellectual Disabilities Program, April 30, 2015

Certificate of Completion – Recognizing and Reporting Child Abuse, University of Pittsburgh School of Social Work, PA Child Welfare Resource Center, January 29, 2015

Diploma, Southwest High School, Green Bay, WI

Clearances for Working with Youth

Completed an online Youth Protection Training “Creating a Safe Environment”, Catholic Charities, 2015

Pennsylvania Child Abuse History Clearance, Commonwealth of Pennsylvania, October 23, 2014

Federal Bureau of Investigation (FB) fingerprint based record check clearance, October 15, 2014

Pennsylvania State Police Criminal Record Clearance, October 7, 2014

References Available Upon Request

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