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Customer Service Manager

Location:
Little Elm, Texas, 75068, United States
Posted:
October 31, 2016

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**** ********** *****

Little Elm, Texas *****

214-***-****

acxbsr@r.postjobfree.com

LYSA BUFFORD, CAMS

PROFESSIONAL ACHIEVEMENTS

COMPLIANCE

CAMS (Certified Anti-Money Laundering Specialist) 2007 to current.

Served as Secretary (inaugural) and Co-communications director of North Texas ACAMS Chapter Executive Board

CRCM (Certified Regulatory Compliance Manager) Exam scheduled for December 2016

LAW ENORCEMENT

Certified Police Officer – FDLE (expired)

SKILLS

Provide regulatory subject matter expertise to assist lines of business in ensuring compliance (CTRs, SARs, OFAC and other BSA/AML related regulations)

Conduct internal control testing/auditing for compliance with regulations and company policy/process and procedures.

Conduct enterprise-wide risk assessments.

Work with various lines of business to develop, remediate and maintain all documentation related to corrective action plans/issue management.

Develop presentations and material, as well as deliver enterprise-wide and board of director training.

Develop, implement and review policies, processes and procedures to ensure regulatory compliance.

Design, develop and conduct quality assurance review programs – SARs and KYC/CDD compliance.

Analyze data/perform investigations to identify suspicious activity and fraud.

Complete and file CTRs and SARs with FinCEN and I compliance with requirements.

Work with regulators during exams/audits.

Work with IT to develop monitoring reports used to ensure compliance with BSA reporting/record retention.

Identify high risk customers and perform necessary KYC/CDD for regulatory compliance.

Adjudicate individuals and entities or OFAC Compliance.

Review new accounts for PATRTOT Act Compliance.

Provide leadership and training for direct reports.

Provide internal and external customer service.

Develop flowcharts, organizational structures and timelines using Visio.

Utilize Excel to analyze data, create QA reviews, maintain data and other (above average skills).

Participates in line of business product and service meetings.

Ability to multi-task and deliver quality results.

Strong conflict resolution.

Perform all other duties as assigned.

WORK HISTORY

BSA/AML TESTING MANAGER, SANTANDER CONSUMER USA, INC., DALLAS, TEXAS

09/2015 TO 10/2016

SR. MANAGER INTERNAL CONTROLS, MONEYGRAM, FRISCO, TEXAS

05/2015 – 09/2016

RISK MANAGEMENT SUPERVISOR, JACK HENERY & ASSOCIATES, ALLEN, TEXAS

SR. BSA/AML ANALYST

03/2014 – 05/2015

VP/SR. GFCC SPECIALIST, BANK OF AMERICA, DALLAS, TEXAS

12/2007 – 02/2014

BSA OFFICER/ASST. SECURITY OFFICER, QUEENSBOROUGH NATIONAL BANK & TRUST, LOUISVILLE, GEORGIA

04/2006 – 12/2007

ASST. SUPERVISOR DEPOSIT SERVICES, FIDELITY FEDERAL BANK & TRUST, WEST PALM BEACH, FLORIDA

TELLER AND CUSTOMER SERVICE REP/PERSONAL LENDING SPECIALIST

08/2002 – 04/2006

EDUCATION

PARK COLLEGE, MCAS BEAUORT, SOUTH CAROLINA, 1998

BS Management

PALM BEACH COMMUNITY COLLEGE, LAKE WORTH FLORIDA, 2001

Policy Academy Graduate

REFERENCES

STEVEN EISENHAUER

BSA/AML Monitoring Manager, Santander Consumer USA, INC.

Mobile # 414-***-****

Email – acxbsr@r.postjobfree.com

PATRICK BROWN

Chief Operating Officer, Queensborough National Bank & Trust

Mobile # 478-***-****

Email - acxbsr@r.postjobfree.com



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