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Administrative Assistant Customer Service

Indianapolis, Indiana, United States
October 31, 2016

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Administrative Assistant

Dynamic and detail-oriented professional with extensive experience in providing exceptional administrative support. Possess remarkable work ethic and ability to efficiently manage multiple tasks and priorities within challenging work environments. Exemplify capability to perform independently or with minimal guidance and supervision. Demonstrate articulate communication and interpersonal skills essential to build positive work relationships with diverse individuals. Showcase technical proficiency with Microsoft Office Suite.

Areas of Expertise

Customer Service ~ Administrative and Clerical Functions ~ Sales Strategies

Insurance Claims Processing ~ Regulatory Compliance

Relevant Experience

South Beach Psychiatric Center Staten Island, NY

Administrative Assistant 2011–2015

Exhibit expertise in managing client payment reconciliations and collections for services provided; along with budgets, bookkeeping records, and accounts receivable and payable

Take charge of processing commercial insurance claims and claim denials; responding to correspondences through fax, email, and mail; managing cashier functions; and preparing client payment records

Work with multidisciplinary personnel to manage staff meetings and client funds disbursements

Respond to phone calls, take messages, transfer calls, and provide information to callers; route emergency calls as needed

Provide amiable greetings to visitors or callers, address their inquiries, and direct them to relevant personnel for further assistance if needed

Operate various communication systems, such as telephones, switchboards, intercoms, two-way radios, and public addresses

Utilize various interoffice communication tools to inform relevant parties of telephone calls and messages

Perform data entry or word processing functions, including typing or proofreading documents, and managing schedules

Richmond University Medical Center Staten Island, NY

Medical Secretary Registrar 1994–2010

Managed patient registrations and interviews for the psychiatric emergency room and for hospital admittance

Utilized ICD-9 and CPT codes, as well as various automated systems, to complete patient charts

Assumed responsibility in processing and verifying health insurance coverage, as well as in processing medical bills and insurance claims

Prepared patients before being seen by the assigned physician; efficiently handled patient discharge documents and charts for the Medical Records Department

Maintained compliance with legal medical regulations, including the Health Insurance Portability and Accountability Act (HIPAA), Occupational Safety and Health Administration (OSHA) regulations, and The Joint Commission (JC) standards

Organized and confirmed patient schedules, diagnostic appointments, surgeries, and medical consultations

Efficiently handled medical records, patient files, technical library, and correspondence files with utmost confidentiality

Communicated with patients to complete case histories, documents, and medical forms

Operated switchboard, utilized office computers, and responded to emails, faxes, and interoffice mail

Responded to incoming calls, provided information, routed emergency calls, transferred calls, and took messages; informed concerned staff of phone calls through pages and various interoffice communication tools

Other Experience

Littman Jewelers Moorestown, NJ

Senior Sales Associate 2001–Present

Received award for being the top sales performer in the assigned district for three consecutive years

Education and Credentials

Associate of Applied Science in Criminal Justice, 2011 Virginia College Birmingham, AL

Certified in Child Abuse and Maltreatment Neglect

Certified of Business Administration

Diamond Certified

Community Involvement

District Attorney’s Office for Domestic Violence, 2011–Present

St. Vincent’s Hospital, Staten Island, NY, 1993–1994

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