Administrative Assistant
Dynamic and detail-oriented professional with extensive experience in providing exceptional administrative support. Possess remarkable work ethic and ability to efficiently manage multiple tasks and priorities within challenging work environments. Exemplify capability to perform independently or with minimal guidance and supervision. Demonstrate articulate communication and interpersonal skills essential to build positive work relationships with diverse individuals. Showcase technical proficiency with Microsoft Office Suite.
Areas of Expertise
Customer Service ~ Administrative and Clerical Functions ~ Sales Strategies
Insurance Claims Processing ~ Regulatory Compliance
Relevant Experience
South Beach Psychiatric Center Staten Island, NY
Administrative Assistant 2011–2015
Exhibit expertise in managing client payment reconciliations and collections for services provided; along with budgets, bookkeeping records, and accounts receivable and payable
Take charge of processing commercial insurance claims and claim denials; responding to correspondences through fax, email, and mail; managing cashier functions; and preparing client payment records
Work with multidisciplinary personnel to manage staff meetings and client funds disbursements
Respond to phone calls, take messages, transfer calls, and provide information to callers; route emergency calls as needed
Provide amiable greetings to visitors or callers, address their inquiries, and direct them to relevant personnel for further assistance if needed
Operate various communication systems, such as telephones, switchboards, intercoms, two-way radios, and public addresses
Utilize various interoffice communication tools to inform relevant parties of telephone calls and messages
Perform data entry or word processing functions, including typing or proofreading documents, and managing schedules
Richmond University Medical Center Staten Island, NY
Medical Secretary Registrar 1994–2010
Managed patient registrations and interviews for the psychiatric emergency room and for hospital admittance
Utilized ICD-9 and CPT codes, as well as various automated systems, to complete patient charts
Assumed responsibility in processing and verifying health insurance coverage, as well as in processing medical bills and insurance claims
Prepared patients before being seen by the assigned physician; efficiently handled patient discharge documents and charts for the Medical Records Department
Maintained compliance with legal medical regulations, including the Health Insurance Portability and Accountability Act (HIPAA), Occupational Safety and Health Administration (OSHA) regulations, and The Joint Commission (JC) standards
Organized and confirmed patient schedules, diagnostic appointments, surgeries, and medical consultations
Efficiently handled medical records, patient files, technical library, and correspondence files with utmost confidentiality
Communicated with patients to complete case histories, documents, and medical forms
Operated switchboard, utilized office computers, and responded to emails, faxes, and interoffice mail
Responded to incoming calls, provided information, routed emergency calls, transferred calls, and took messages; informed concerned staff of phone calls through pages and various interoffice communication tools
Other Experience
Littman Jewelers Moorestown, NJ
Senior Sales Associate 2001–Present
Received award for being the top sales performer in the assigned district for three consecutive years
Education and Credentials
Associate of Applied Science in Criminal Justice, 2011 Virginia College Birmingham, AL
Certified in Child Abuse and Maltreatment Neglect
Certified of Business Administration
Diamond Certified
Community Involvement
District Attorney’s Office for Domestic Violence, 2011–Present
St. Vincent’s Hospital, Staten Island, NY, 1993–1994