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Customer Service Sales

Wichita, Kansas, United States
October 31, 2016

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Sheila V. Santana



More than 30 years as a knowledgeable and effective communicator. Working as Assistant Manager and License Funeral Director at Citizens Funeral Home for 16 years, income increased through sales and customer service to hire more staff, purchase a limousine and renovate the business.

Honorable Discharge US Veteran

As the only female graduating from the largest police academy class held at The Wichita Sedgwick County Law Enforcement Training Center. Achieve the title as being the fastest revolver gun loader without using a speed loader with bullets.

While working at Lawrence A. Jones and Sons Funeral Chapels as an Embalmer, gaining owner’s confidence to work as a Funeral Director also while in training.


Associate in Mortuary Arts

Bachelor of General Studies/Minor Biology

Successfully completed courses for teaching English as Second Language (ESL) from Wichita State University

Eye Enucleator (Removal of donated human eyes for transplant)

Completed courses in nursing and working in the community.


Biglow Funeral Directors of Wichita Wichita, KS.

Licensed Funeral Director 10/24/2014 – Present

Obtain vital information needed for death certificate and other information for funeral services.

Achieve a natural appearance that is very pleasing for viewing and all details adhered to for funeral service.

Private Teacher Salmiya, Kuwait

Taught English as Second Language in Kuwait City 11/2009 – 01/2012 and 07/2014-08/2014

Mike Seltzer Jewelers Wichita, KS.

Sales Associate 05/2007 - 10/2009 and 1/2012 - 07/2014

Greet customers and ascertain what each customer needs.

Recommend, select merchandise based on customer needs and generated increase sale.

Home Wichita, KS.

Caregiver for family member with Dementia 08/2005 – 03/27/2007

Wichita District School USD 259 Wichita, KS

Substitute Teacher 07/2006 – 06/2007

Student Teacher 08/2010 - 05/2012


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