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Customer Service Manager

United States
October 31, 2016

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Rita Postas

** ********* **** *******-****-Thames Middlesex TW19 7LX


Personal Statement

A mature, reliable and hardworking. Very flexible, adaptable and keen to learn. Strengths include organization and planning, problem solving. Seeking a position to use and develop these skills. Competent user of Word, Excel, and other systems


A conscientious, hard-working and highly dynamic person with strong organizational skills as a member of a team or working independently. Clear communication skills, upbeat attitude, patience and self-control, positivity, creative, problem solver, good empathic skills

Regular user of Microsoft Office TM programs (Word, Excel, Outlook, PowerPoint) DOS, MAC, Windows XP operating system

Strong organizational, oral and written communication skills

Experience in proposal and report preparation

Language Skills: Mother tongue – Hungarian; Other language – English

Driving License


Bucks University City London College Sept 2015- Oct 2016

Business and Management BA (Honours) Top Up

AA Hamilton College of London, UK Sept 2013 – Jun 2015

BTEC HND in Business Level 5

Szolnok City College of Szolnok, Hungary Sept 2001 – Jun 2005

Economics, Faculty of Marketing

Upper 2nd Class Certification

Fashion and Marketing Academy of Budapest, Hungary Sept 1996 – Jun 2000

Trade Manager, Faculty of Marketing

1st Class Certification

Sandor Petofi High School, Hungary, Szolnok Sept 1991 - Jun 1995

GCSE- Faculty of Mathematics and Physics

Work Experience

Full time student until now. Just finished University Sept 2014 – till now

Tragus ltd. Gatwick Airport, UK May 2012 - Aug 2014


Meeting, greeting customers and guide them to their table. Providing menu information. Keep in constant contact with the servers, the kitchen to see where they stand. Monitoring the table rotation. Answer the phone calls, dealing any queries, complaints. Maintaining a welcoming, friendly atmosphere, ensure customer satisfaction.

Birch Grove Nursing Home, Brighton UK May 2010 - May 2012

Chef, Kitchen porter, Cleaner

Menu planning in consultation with Home Manager. Food preparation, cooking and serving. Maintain records of stock, orders. Checking quantity, quality of stock. Allocate, oversee the work of the kitchen staff team. Ensured HACCP processes. Food expenditure is kept within budget.

Basic cleaning jobs. Kitchen and storeroom keep clean and organized. Preparing salads, desserts, and sandwiches and serving

Minosegi Szabo Clothing Company, Szolnok, Hungary Aug 2000 - Marc 2010

Marketing -, and Project Manager

Monitoring, analyzing market trends. The brand publicizing, increasing awareness. Advertising campaigns, branding efforts. Exploring ways of improving existing products, increasing profitability. Identifying target markets, developing strategies to communicate with them. Managing marketing plans, budgets. Managing the production of promotional material.

Public procurement preparation and conducting. Complex statistical activities including research, analysis, consultations, collect, collate, analysis of data. Planning, managing in formulation and implementation of records and strategies, and procedures. Procurement, audits, assessments, surveys. Reports, case studies and analysis in public procurement.


References are available on request

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