Customer Service Office
Resume:
Charlene Riviere
Lithonia, Georgia 30058
***************@*******.***
Qualifications Summary
Highly pleasing Customer Service Professional with over eight years of experience in Higher education and customer service.
Talent for identifying customer needs and presenting appropriate company product and service offerings.
Demonstrated ability to gain customer trust and provide exceptional follow-up.
Track record of assisting in the design and implementation of reporting procedures that improve customer-satisfaction.
Expertise in resolving escalated customer service issues.
Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).
Experience
VITAMIN WORLD - St. Thomas, USVI
O6/2015- Present
1st Assistant Manager
Assisted customers with selection of products.
Managed and handled up-to-date registers.
Processed refunds and exchanges and maintained cash drawers.
Pushed daily to meet sales goal.
Assisted with selection of new hires.
All other assigned duties including filing, operation of telephone switchboards, use of all office machines.
BANCO POPULAR – St. Thomas, USVI 12/2012-12/2013
Bank Representative
Maintained and balance cash drawers.
Processed customer transactions within established guidelines.
Identified and made sales referrals.
Recommend alternate channels.
Cross-sell bank services and products for Banco Popular.
Provided excellent customer service.
Handled safety deposits, merchant/vault, ATM processing, bonds and coupons, foreign currency, night drops, and all other assigned duties.
Supervise and Train new employees on policies and procedures.
All other administrative task including filing, operating of office machines, and distribution of mail.
PUEBLO SUPERMATKET St. Thomas, USVI 11/2012-12/2013
Head Cashier
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
Maintained an awareness of all promotions and advertisement.
Accurately and efficiently rung, and accurately maintain all cash and media on registers.
Communicate customers request to management.
Maintained orderly appearance of register area and supplies stocked.
All other assigned task including filing, and use of all office machinery.
SPIRIT AIRLINES – St. Thomas, USVI 06/2009-12/2012
Customer Service Representative
Responsible for checking-in passengers.
Guiding customers through the ticketing and reservation process.
Directing customers to their appropriate gate and helping to ensure their bags arrive as scheduled.
Appropriately addressed customer concerns in a timely and professional fashion.
All other administrative task including filing, operating of office machines, and distribution of mail.
FOOT LOCKER– St. Thomas, USVI 06/2007-06/2009
Sales Associate
Assisted customers with selection of products.
Managed and handled up-to-date registers.
Processed refunds and exchanges and maintained cash drawers.
Pushed daily to meet sales goal.
Assisted with selection of new hires.
All other assigned duties including filing, operation of telephone switchboards, use of all office machines.
Education
CHARLOTTE AMALIE HIGH SCHOOL – St. Thomas, USVI
Degree; College Prepatory High School Diploma
ARGOSY UNIVERSITY ONLINE – Atlanta, GA
Psychology
08/2005-06/2009
08/2014-Present
Relevant Courses
Business Application
Business Software Application
Accounting
Success skills
Inter/Intra personal Communications
English Composition
Culture Diversity
Skills and Areas of Expertise
Office Skills:
Office Management
Records Management
Database Administration
Spreadsheets/Reports
Event Management
Calendaring
Switchboards
Front-Desk Reception
Executive Support
Travel Coordination
Computer Skills:
Areas of Expertise:
Citrix
MS Word
MS Excel
MS PowerPoint
Customer service
Order Fulfillment
Tele-Switchboards
MS Outlook
MS Access
MS Project
Complaint Handling
Complaint Resolution
Multi-Tasking
Imaging/Indexing
MS Publisher
FileMaker Pro
Windows
Cost-Reduction Strategies
Time Management
~PROFFESIONAL REFERENCES~
Lena A. Lafond-Crawford 678-***-**** Academic Advisor and Mentor
Nicaise Grant 340-***-**** Previous Supervisor
Veronica Shaw 340-***-**** Previous Coworker
Enid Blanc-Rene 340-***-**** Personal Family/Friend
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