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Customer Service Office

Location:
Orlando, Florida, United States
Posted:
October 31, 2016

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Charlene Riviere

**** ****** ***** ***

Lithonia, Georgia 30058

acxbrd@r.postjobfree.com

340.***.****

Qualifications Summary

Highly pleasing Customer Service Professional with over eight years of experience in Higher education and customer service.

Talent for identifying customer needs and presenting appropriate company product and service offerings.

Demonstrated ability to gain customer trust and provide exceptional follow-up.

Track record of assisting in the design and implementation of reporting procedures that improve customer-satisfaction.

Expertise in resolving escalated customer service issues.

Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook).

Experience

VITAMIN WORLD - St. Thomas, USVI

O6/2015- Present

1st Assistant Manager

Assisted customers with selection of products.

Managed and handled up-to-date registers.

Processed refunds and exchanges and maintained cash drawers.

Pushed daily to meet sales goal.

Assisted with selection of new hires.

All other assigned duties including filing, operation of telephone switchboards, use of all office machines.

BANCO POPULAR – St. Thomas, USVI 12/2012-12/2013

Bank Representative

Maintained and balance cash drawers.

Processed customer transactions within established guidelines.

Identified and made sales referrals.

Recommend alternate channels.

Cross-sell bank services and products for Banco Popular.

Provided excellent customer service.

Handled safety deposits, merchant/vault, ATM processing, bonds and coupons, foreign currency, night drops, and all other assigned duties.

Supervise and Train new employees on policies and procedures.

All other administrative task including filing, operating of office machines, and distribution of mail.

PUEBLO SUPERMATKET St. Thomas, USVI 11/2012-12/2013

Head Cashier

Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

Maintained an awareness of all promotions and advertisement.

Accurately and efficiently rung, and accurately maintain all cash and media on registers.

Communicate customers request to management.

Maintained orderly appearance of register area and supplies stocked.

All other assigned task including filing, and use of all office machinery.

SPIRIT AIRLINES – St. Thomas, USVI 06/2009-12/2012

Customer Service Representative

Responsible for checking-in passengers.

Guiding customers through the ticketing and reservation process.

Directing customers to their appropriate gate and helping to ensure their bags arrive as scheduled.

Appropriately addressed customer concerns in a timely and professional fashion.

All other administrative task including filing, operating of office machines, and distribution of mail.

FOOT LOCKER– St. Thomas, USVI 06/2007-06/2009

Sales Associate

Assisted customers with selection of products.

Managed and handled up-to-date registers.

Processed refunds and exchanges and maintained cash drawers.

Pushed daily to meet sales goal.

Assisted with selection of new hires.

All other assigned duties including filing, operation of telephone switchboards, use of all office machines.

Education

CHARLOTTE AMALIE HIGH SCHOOL – St. Thomas, USVI

Degree; College Prepatory High School Diploma

ARGOSY UNIVERSITY ONLINE – Atlanta, GA

Psychology

08/2005-06/2009

08/2014-Present

Relevant Courses

Business Application

Business Software Application

Accounting

Success skills

Inter/Intra personal Communications

English Composition

Culture Diversity

Skills and Areas of Expertise

Office Skills:

Office Management

Records Management

Database Administration

Spreadsheets/Reports

Event Management

Calendaring

Switchboards

Front-Desk Reception

Executive Support

Travel Coordination

Computer Skills:

Areas of Expertise:

Citrix

MS Word

MS Excel

MS PowerPoint

Customer service

Order Fulfillment

Tele-Switchboards

MS Outlook

MS Access

MS Project

Complaint Handling

Complaint Resolution

Multi-Tasking

Imaging/Indexing

MS Publisher

FileMaker Pro

Windows

Cost-Reduction Strategies

Time Management

~PROFFESIONAL REFERENCES~

Lena A. Lafond-Crawford 678-***-**** Academic Advisor and Mentor

Nicaise Grant 340-***-**** Previous Supervisor

Veronica Shaw 340-***-**** Previous Coworker

Enid Blanc-Rene 340-***-**** Personal Family/Friend



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