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Customer Service Administrative Assistant

Washington, District of Columbia, United States
October 31, 2016

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LaKesha Scott

**** ******* **., ******, ** *****

410-***-**** •


Highly skilled and efficient administrative professional currently earning a dynamic medical billing and coding education, seeking to begin a career with an industry-leading organization which will utilize and enhance my skills and education.


Type 60wpm

Time Management & Organization

Resource Inventory


Scheduling & Calendar Maintenance

Customer Service Oriented

Front Desk Reception

Microsoft Office Suite Experience

Editing and Proofreading


Ultimate Medical Academy - Online – Tampa, FL Anticipated Graduation: 6/2017

Associates of Science – Medical Billing and Coding

Accelerated, comprehensive training in Medical Billing and Coding concepts as well as health care computer information systems and accounting methods.

ICD-10-CM, Medical Terminology, CPT 2016, HCPCS Level II 2016, Anatomy, Medical Record Management

Dean’s List Recipient – 4.0 GPA

Northwestern High School – Hyattsville, MD Graduated: 6/1995

Earned High School Diploma

Graduated with 3.2 GPA

Participated in Yearbook, Drama Club, Newspaper Club, and Vocational Childcare courses


H & R Block – Maryland City, MD 12/2014–04/2016

Client Services Professional/Marketing Assistant

Front desk reception: Greeted clients, mail/package management, file/document management, alleviated schedule conflicts, handled inventory and supply ordering tasks, cash register reconciliation.

Customer Service: Handled inbound calls, phone/email communication, outbound scheduling/reminder calls, assisted clients with complaints.

Event planning and coordination: Researched/implemented marketing techniques, strategies and events.

Conference moderation: Planned, scheduled, and oversaw physical conference meetings. Moderation of phone and video conferencing.

Promoted to Marketing Assistant serving entire Eastern District within first year of employment.

Randstad Staffing – Columbia, MD 01/2014–11/2014

Administrative Assistant (placed with Shelter Cove Apartment Complex – Odenton, MD)

Front desk reception: Greeted clients, flyer/memo creation and distribution, lobby management.

Office Administration: Provided administrative support to upper management personnel.

Handled the dispatch of emergency 24-hour on-call service offered to residents in the complex community.

Express Professionals Staffing – Columbia, MD 07/2013–12/2013

Administrative Assistant (placed with Corvias Military Living – Ft. Meade Military Base, MD

Office Administration: Provided administrative support to upper management personnel.

Leasing Consultant: Organization and maintenance of resident files and folders, provided unit tours to prospective residents, welcome packet compilation and distribution, handled rental payments.

Set-up and managed master key system for more than 100 household units.

Neiman Marcus Last Call – Hanover, MD 08/2011–06/2013

Fitting Room Sales Associate

Customer Service: Interacted with customers to identify purchasing needs and direct them to appropriate departments, recommended additional products or alternatives to enhance service and satisfaction, ensured cleanliness of fitting rooms, created and maintained customer marketing lists.

Cashier: Processed customer payments by cash, check, and credit card, reconciled cash register.

Sales Associate: Often served as personal shopper to customers, maintained constant presence on sales floor for customer convenience.

Consistently recognized by management for customer compliments.

Mary Kraft Staffing– Lutherville, MD 02/2009–07/2011

Administrative Assistant (placed with Key Risk Management, Pepco Energy Services and Sickle Cell Disease Assoc.)

Office Administration: Provided Administrative support to the President and CFO.

Handled all tasks associated with purchasing and maintaining inventory stock, dispatching, created and maintained work orders and purchase orders, filing. Maintained donation tracking software system.

Front desk reception: Greeted and cared for clients as they enter and exit the facilities, switchboard operation, mail distribution, as well as lobby and snack area maintenance.

Responded to mailed letters and emails from inquiries from around the world in reference to Sickle Cell Disease support, resources, and information quickly, accurately, and professionally.

ACS State Healthcare, LLC – Woodlawn, MD 07/2004–02/2009

Administrative Assistant

Provided administrative support to management personnel.

Front desk management.

Participated in quality-control audits.

Filing and archived file management.

Supported claims adjusters in processing hundreds of first- and third-party mental health claims

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