Lazaro A. Batista
** **** ***** ****, **** Beach, FL 32962
(Mobile 754-***-****
acxbov@r.postjobfree.com
WORK EXPERIENCE
Novurania of America Inc
**** ***** *.*. ******* 1 Vero Beach, FL 32962
Office Administrator / Help Desk Assistant
09/2005 - Present
Responsible for turning boat sales quotes into sales order and into work orders using the production software system. Including color selection, upholstery selection and accessories.
Purchasing boat parts such as engine packages, lights, ladders, rails, seats, skid poles and many other options.
Invoicing Customers, Record Keeping and maintenance.
Website Updates,
Using the Microsoft Office Suite, Proprietary Manufacture software, QuickBooks
Manage the processing of incoming calls to the Help Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
Design and enforce request handling and escalation policies and procedures.
Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Monitor and test fixes to ensure problems have been adequately resolved.
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
Track and analyze trends in Help Desk requests and generate statistical reports.
Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations.
Identify, recommend, develop, and implement end user training programs to increase computer literacy and self-sufficiency.
Bear Stearns & CO. INC
New York, NY
Network Implementation Support Engineer
06/1996 – 08/2004
Positions: In order of Advancement:
Main Frame Analyst
Helpdesk Analyst
Network Technician I & II
Network Implementation Support Engineer
Employed by Bear Stearns & CO as a (Mainframe Analyst) On an IBM Mainframe 3090/200, 3084, FEP 3745, 3274-1-D controllers,3880 DASD and 3800 laser printers. OS/MVS/SP/XA,DNX,VM/XA/SF,VM/CMS,JESII,TSO,DOS/ VSE/ POWER, ACF/ VTAM, SNA, NETVIEW NPDA / NLDM/NCCF, CICS.
Promoted as a Helpdesk Analyst - Providing 1st & 2nd level troubleshooting. And network reporting in support of the Wide/LAN network user community. Also utilizing the Remedy ticket system for trouble reporting, paging and projects determination.
Ascended to the Network Operations Center, (CNOC) as a (Network Technician I & II) where I worked in an extremely volatile environment, supporting the Bear Stearns world network user community troubleshooting of Hardware & Software. Routers/Switches/Hubs/Repeaters/Gateways/ CSU/DSU/ Cabletron smart switches, T1, DS1/3, OC-96 SONET, FIDDI, 56K, ISDN, Frame Relay, ATM, PPP, RIP, FTP/TFTP, SDLC, V.35, Rs-232 and X25.
Using the following Network Management Tools, (HP-EMS, Racal CMS-400, Bay networks Site-Manager, Nortel Passport, Frame Relay, Sync Research, Network General Sniffer Analyzers, Fire-Bert Testers, Vendor interchange, with, MCI, AT&T, SPRINT, VERIZON, local and International. Both ordering new circuits install, as well as providing loops from the DMARCS to the C.O. for problem resolution. In addition to keeping updated the Remedy Ticket System on all work performed.
Promoted again to (Implementation Support Engineer), work consisted in the validation of current device configurations, authenticate and modification of Servers, Cisco, Nortel Bay network, Cabletron, Racal Milgo, routers, switches, Hubs and CSU/DSU configurations, such as Gigabit Link Speed, Full /Half Duplex /Auto negotiation support, Switch Modes, Store/Forward, Cut/Thru, Fragment/Free, Transparent Bridging, Vlans / VTP, Trunking applications, Routing protocol configurations, DLSW access list, Route/Traffic Filtering and network management settings.
Bear Stearns migrated from a being a predominant Bay network oriented shop to a Cisco network; Utilizing the following Bay networks equipment; C100 & Accelar 1200 Switches, BCN, BLN, ASN, AN Routers, 5k, Bay Stack and 28k hubs. The work consisted of Installing and configuring Switches, Routers and Hubs, Using the SITE MANAGER GUI for Router configurations for WAN, IP, RIP, EGP, OSPF, protocols, Policy Filtering for traffic specific department groups or for individual access.
Memorial Sloan Kettering Cancer Center
New York, NY
Help Desk Analyst
4/1990 – 07/1996
Hired as a Helpdesk Analyst. Providing 1st & 2nd level troubleshooting support on behalf of the network user community in the Hospital. I was promoted as a Field Technician position after two years.
(T1) IDNX, TIMEPLEX LINK 1 & 2, TELEMATRIX SWITCH & SCOPE MONITOR,
DEFENDER II DIALUPS, AT&T DATA PHONE II MODEMS, IBM VTAM/ NETVIEW / NPDA/ NLDM NCCF, CICS, and PARADOX.
Scheduled synchronized testing with vendors, between Telco and hub-sites; also coordinate cutovers of the hardware and software devices.
Comdisco Computing Services
Carlstadt, NJ
Data Communications Technician
09/1987 – 03/1990
Collaborated in sustaining Business clients with our Disaster Recovery services to incorporate and provide an environment for them to run a simulated Data Center on their facilities.
Provide contingency planning for problem determination, corrective action and problem resolution.
Network Hardware
Cisco Catalyst 6509 & 3524 also 2621 Terminal Server, Multilayer switching backbone and distribution/Edge and server-aggregation, Cabletron SSR 8600 switch, Nortel 8600, Bay network Accelar C100 & 1200 Switches, BCN, BLN, ASN, AN Routers, 5k, Bay Stack 28k hubs & Wellfleet Hubs, Routers, Network General Sniffer Analyzer, IPC hoots, Nortel System Passport 8600, ATM, Frame Relay, Synch Research, Racal Milgo Excalibur, CSU/DSU, Ethernet, Fiber Optics Transceiver and many other communications equipment. Legacy Systems; IBM Mainframe 3090/200, 3084, FEP 3745, 3880 DASD and 3800 laser printers, and wiring Copper / twisted Pair (Cat-5) Fiber,
Network Software
TCP/IP, OSPF, BGP, load balancing and EIGRP. PPP, RIP 1/ 2 FTP/TFTP, TELNET, transparent / Source route bridging & SNMP protocols Hewlett Packard EMS Open View, Cabletron Spectrum, Optivity, Racal Milgo CMS 400 NMS, Nortel Passport NMS, Synch Research NMS, Site Manager, Remedy Trouble Ticket System & Paging Network, VISIO, Netview/NPDA/NLDM/NCCF, protocols TCP/IP/UDP, IPX, FDDI, DS1/3, SONET, ISDN, V.35, RS232/449, ATM,. Also used Microsoft Office suite which includes MS WORD, MS EXECL, MS PROJECT, MS ACCESS. Legacy Operations systems: OS/MVS/SP/XA, VM/XA/SF, VM/CMS, JES II, TSO, DOS/VSE/POWER, ACF/VTAM, NETVIEW/NPDA/NLDM/NCCF and CICS.Protocols: SNMP.
EDUCATION
Certificate Programs
07/1996 – 08/2008
Obtained a certificate from the following vendors:
Cisco Systems (Building Cisco Multilayered Switched Networks).
Nortel Networks (Accelar 1000 Comprehensive Configuration).
Hewlett Packard (UNIX Basics & Open View Node Manager Fundamentals).
Bay Networks (Hub Connectivity & Router Installation & Basic Configurations).
Network General (Troubleshooting with the Sniffer Network Analyzer).
School of Business Machines
09/1977 – 07/1978
Certificate program in Computer operations and Programming.
COBOL and Assembler languages.
Montclair State University
09/1978 – 06/1982
Business Marketing & Computer Science
REFERENCES : Available Upon Request