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Customer Service Manager

United Kingdom
October 31, 2016

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Amandeep Sandhu

** ****** *****, *************, **** 6XG



I am a customer focussed individual who has vast experience in customer service, a well driven candidate who has a contributed a great deal to new initiatives and driven productivity. My main aim is to work for an organisation that can maximise my abilities. My ideal company to work for would be target orientated and customer focussed


High level of customer service delivery skills

Excellent IT skills; able to use Microsoft packages and in-house databases

Focussed on achieving my goals

Strong team working skills

Ability to use initiative to problem-solve and find effective solutions

Proactive approach with a can-do attitude

Can adapt to different environments and roles

Positive about self-development and training opportunities

Can multi-task and be flexible for business needs


06/2004 – 08/2016 ASDA, Wolverhampton

Grocery section leader

Problem solving and using initiative

Working as part of a team and motivating others

Trained to working in a variety of departments; store including clothing, home and leisure, produce, chilled, office, checkouts, order picking and security and have used a small forklift truck

Coach and develop the team to deliver shop floor standards

Review rota’s and holidays and fill overtime

Complete RTWI in line with company procedure

Ensure trading law checks are completed

Support senior management team and handover to duty manager

Daily wage control/KPI reporting

Promotion and modular implementation

Also spent six months working in the IDC at Lutterwoth, working mainly in a male dominated environment achieving targets higher than my peers

02/2003 – 04/2004 Major Reaction Design (Voluntary)

Helped design and manage projects for advertising companies; provided power point presentations to prospective customers

01/1999 – 01/2003 McDonalds Restaurant

Shift manager

Made the transition from crew to management in a short period of time was very satisfying

Working in a fast paced environment, multi-tasking and working within a team

Maintained critical standards for service and quality

Supervise delivery of fresh and raw product

Control labour, waste, cash, and yields

Motivate and train crew current and new

Co-ordinate people, products and resources effectively

Follow HR polices, employment laws, security and safety procedures

Undertook a number of training courses and had to be successful on each department

10/1998 Sofia’s Italian restaurant


Taking orders and carrying out general cleaning duties

07/1998 Worked as a travel agent in Valencia (voluntary)


2002 McDonald’s restaurant limited

Area management Diploma Grade : Pass

2000 - 2002 City of Wolverhampton college

BTEC Foundation in Art and Design: Grade Pass

1993 – 1998 Northicote High school

GCSE’s: English language C, English literature C, Maths C, Art B, Graphic design C,

Religious studies C


I like to keep up with world events this helps socially in all aspects as I mature I have more of a thirst for knowledge, history, nature, sciences and other cultures are more interesting to learn about. I enjoy baking and cooking; once catering a dessert stand for more than 500 people. I especially enjoy upcycling furniture I like decorating and do it yourself projects, I like going to car boot events and have helped organize charity and council events taking part in dances as well as teaching youngsters to dance too.


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