Toni Diane Arguello
**** ******** **., ******, ** 80011 -- 720-***-**** (C) - acxbn2@r.postjobfree.com
Career Overview
Customer Service Representative - Client Relations - Data Entry Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service representative with 10+ years client interface experience.
Core Strengths
•Conflict resolution
•Creative problem solver
•Listening skills
•Customer service
•Telecommunication skills
•Excellent communication skills
Accomplishments
Telephone Service
•Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Customer Assistance
•Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Market Research
•Performed an average of 80 follow-up phone calls per day to discover customer needs and desires regarding product development, use, and assistance.
Work Experience
Swingle Lawn Tree and Landscaping August 2013 to September 2016
Inside sales :
120 dials out on daily basis answer in bound calls. Enter new customer’s. In bound customer service.
Global Crossing December 1989 to August 2010
Rate Specialist/ Video Operator /Costumer Service
Westminster, Co
Processed daily invoices and billed renewed invoices to clients. Provided daily support as company's only bilingual Spanish/English customer service representative. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Cross-trained and provided back-up for other customer service representatives when needed. Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.
Booktech/ One Source Magazine January 1989 to May 1998
Warehouse Supervisor/ Sale's Magazine Rep.
Denver, Co
Implemented marketing strategies which resulted in 12% growth of customer base.Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.Implemented marketing strategies which resulted in 12% growth of customer base.Described product to customers and accurately explained details and care of merchandise.
Educational Background
West High School 1977
Denver, Co.
High school diploma