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Customer Service Representative

Denver, Colorado, United States
October 31, 2016

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Toni Diane Arguello

**** ******** **., ******, ** 80011 -- 720-***-**** (C) -

Career Overview

Customer Service Representative - Client Relations - Data Entry Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service representative with 10+ years client interface experience.

Core Strengths

•Conflict resolution

•Creative problem solver

•Listening skills

•Customer service

•Telecommunication skills

•Excellent communication skills


Telephone Service

•Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Customer Assistance

•Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Market Research

•Performed an average of 80 follow-up phone calls per day to discover customer needs and desires regarding product development, use, and assistance.

Work Experience

Swingle Lawn Tree and Landscaping August 2013 to September 2016

Inside sales :

120 dials out on daily basis answer in bound calls. Enter new customer’s. In bound customer service.

Global Crossing December 1989 to August 2010

Rate Specialist/ Video Operator /Costumer Service

Westminster, Co

Processed daily invoices and billed renewed invoices to clients. Provided daily support as company's only bilingual Spanish/English customer service representative. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. Cross-trained and provided back-up for other customer service representatives when needed. Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

Booktech/ One Source Magazine January 1989 to May 1998

Warehouse Supervisor/ Sale's Magazine Rep.

Denver, Co

Implemented marketing strategies which resulted in 12% growth of customer base.Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information.Implemented marketing strategies which resulted in 12% growth of customer base.Described product to customers and accurately explained details and care of merchandise.

Educational Background

West High School 1977

Denver, Co.

High school diploma

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