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Customer Service Representative

Location:
Homestead, Florida, United States
Salary:
S12-14
Posted:
October 31, 2016

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Resume:

Zenia Cairo

CELL 786-***-****

acxbmr@r.postjobfree.com

OBJECTIVE

Position as a Customer Service / Receptionist with opportunity for advancement and growth based on time an experience and education.

PROFESSIONAL EXPERIENCE SUMMARY

Administrative Specialist 1999-2002

U>S>Army Dept of Education

Three years, on the job experience in typing correspondence in both military and nonmilitary draft and final copy format. Employed basic principles in English Composition and Grammar in preparing and proofreading correspondence for final review. Prepared and maintained publications library. Requisitioned and maintained stock blank military forms. Handled in excess of 100 customers of 100 daily in the areas of Finance, Payroll and Accounting.

Customer Service Representative 2002-2004

Miami- Dade College

Assisted customers in research of literature, science, mathematics, language arts an other information as needed. Assisted Supervisor in the guidance of students employed part time in the operations and function of MDCC Library and Research Center. Performed duties such as: information Management Specialist and Information Systems Analyst. Organized and catalogued over 5,000 titled and non-titled literature and books to included periodicals and magazines according to date and volume number and date issued. Provided customer relations help to all students enrolled in MDCC and other Non-matriculated Students. Answer inquiries and advice staff officials on administrative functions. Prepare reports, presentations and correspondence. Plan and organize office functions and schedules to work effectively and efficiently to include supply and distribution of correspondence. Performed periodic inspection of filling system to ensure accuracy and efficiency.

Miami –Dade County Public Schools 2004-2012

Miami, Florida

Eight years on the job experience in teaching in the schools. Employed basic principles in teaching and learning skills in English, Spanish, Science, Social Studies, and Mathematics.

Miami Dade College 2015- Present

Bookstore /Customer Service

Temporary on the job experience in customer services and sales, preferably in a retail environment. Knowledge of spreadsheets. Knowledge of cash register, debit machine, credit card machine

EDUCATION

Diploma, High School 1983. Certification of Completion, (Coursework/Training in Identification and Reporting of Child Abuse and Maltreatment), NY 1993. Introduction to Child Behavior and Screening / appropriate practices The Department of Children and Families. Florida Memorial University, Graduation in April 2006 as a Bachelor of Arts. Strayer University, study continuing education in Master Degree in Adult Education.

SPECIAL SKILLS

Skills in Microsoft Office, Internet, Excel and Outlook. Customer Service Skills. Bilingual English and Spanish (Read, Write). Computer Literate. Organize / Filling / Billing. Responsible, Reliable and Trustworthy person. Confident, Enthusiastic and Hardworking. Professional Attitude and Punctual.



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