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Human Resources Resource

Battle Creek, Michigan, United States
October 31, 2016

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Ms. Katina R. Mayes, M.A.

** ******** ● Battle Creek, MI 49014 ● 269-***-**** ●


Results driven professional with strong work ethic and exceptional communication, interpersonal, and leadership skills. Demonstrated ability to build strong relationships and drive influence amongst diverse business colleagues. An advocate of new learning opportunities which inspire continuous improvement and growth.


11/2010 - Spring Arbor University, Spring Arbor, MI 49283

Master of Arts, Organizational Management

05/1996 - Michigan State University, East Lansing, MI 48824

Bachelor of Arts, Business Administration

08/1994 - Kellogg Community College, Battle Creek, MI 49017

Associate of Arts, Business Administration


3/2012 – 8/2016 W.K. Kellogg Foundation-Battle Creek, MI

10/2010 - 09/2011 W.K. Kellogg Foundation through Manpower-Battle Creek, MI

Human Resources Specialist

Benefits – assisted employees and retirees with open enrollment for fiscal year (FY) 2015-2016. Liaison of communication between staff and benefits vendor. Researched and benchmarked benefit options with other organizations and evaluated how our current plan compared. Assisted with projects to switch to new benefits administrator. Assisted employees with inquiries on different health and dental options, the 401K match program, FMLA, COBRA and other benefit inquiries. Participated in the foundation’s Wellness Quest program and assisted employees in obtaining and tracking points to win incentives.

Talent Acquisition – project manager for filling numerous positions throughout the company, from posting the position to various websites and job boards, to extending the offer and onboarding new staff. Filled 38 positions, of which 26 were new hires and 12 internal transfers, in FY 2015-2016.

Total rewards orientation – provided information on our total rewards benefits to 21 finalist candidates.

Training new staff – provided HR Basics orientation to all new staff on first day of employment and trained 5 new contracted HR staff on HR duties in FY 2015-2016.

Onboarding and separations – Onboarded 26 new staff and separated 26 employees, including 4 retirements, in FY 2015-2016.

Maintained confidential information in Human Resources Information System (HRIS) – single point of entry person for all additions and changes in SAP.

Performance Management – met with new staff 30 days after their start date to check in on their onboarding and address any issues they may have. Liaison of communication between HR and other departments and external clients. Assisted with employee relation issues as they arise.

Member of Kalamazoo Human Resources Management Association (KHRMA), a local chapter of Society for Human Resources Management (SHRM), since 2012. This membership allows me to stay abreast changes in policies and HR related procedures.

Provided technical and analytical assistance including research, data compilation, analyzing, tracking trends, and creating reports.

Prepared position descriptions, offer letters, memos, announcements and other documents.

09/2011 - 3/2012 International Food Protection Training Institute- Battle Creek, MI

Office Manager

Manage office functions and provide administrative support to the President and Executive Directors

Address and resolve office/administrative issues and inquiries

Review, audit, validate and submit office expense invoices for timely processing

Liaison of communication between CEO and external clients

Prepare company correspondence, reports, drafts, memos and emails

Schedule and coordinate meetings, appointments and travel arrangements for President and Executive Directors

Facilitate weekly meetings and transcribe minutes

03/1999 - 10/2010 Kellogg Company through various contractors- Battle Creek, MI

01/2010 - 10/2010 Technical Co-op- Consumer Affairs (Kellogg Company)

Analyzed and updated product nutrition label information and entered new Kellogg recipes into the Kellogg Information Center (KIC) database

Created, maintained and saved multiple spreadsheets on Kellogg’s shared drive (K-drive)

Submitted product samples to Food Chemistry lab weekly for evaluation and allocated quality samples to manufacturing plant managers

Compared Schawk designed product carton panels in Kellogg Digital Workspace (KDW) against product panel in Kellogg KIC database, and communicated discrepancies to Brand Specialist

05/2008 - 09/2009 Nutrition Data Coordinator- Nutrition & Regulatory Labeling (Kellogg Company through William Barr Associates)

Entered raw ingredients and nutrition information in the SAP database

Created and maintained nutrition information spreadsheets

Researched and analyzed data and developed reports for internal and external requests

Managed nutrition updates on department Intranet site and organized data on Kellogg shared drives

08/2005 - 12/2007 Transportation Analyst- Customer Logistics Dept. (Kellogg Company through NextSource)

Processed and paid for pallets and trailer detention invoices for Kellogg Company

Researched and resolved inconsistent charges

Ran weekly reports to update the destination detention information

Liaison of communication between carrier of Kellogg products and Kellogg facility managers

Sent inconsistent detention charges to facility managers

Assisted with processing Freight Claims

03/1999 - 02/2004 Consumer Specialist II – Consumer Affairs (Kellogg Company through Affina)

Assisted consumers of manufactured food products with inquiries, issues or concerns; responding via telephone, email, letter and fax

Evaluated consumer product liability claims and provided recommendations for resolution

Distributed quality samples to Chemistry lab for evaluation and followed up with consumer


11/2004 - 08/2005 Comcast- Battle Creek, MI

Customer Account Executive

Assisted large volume of customers, in person and via phone, with billing and other issues

Market and sold complete packages of various cable services

08/2004 - 11/2004 Battle Creek Public Schools- Battle Creek, MI

Substitute Teacher

Facilitated classroom learning at different schools for students of various ages and grades

11/1998 - 03/1999 Calhoun County Friend of Court through Manpower- Battle Creek, MI

1997 - 1998 Household Finance Corporation- Battle Creek, MI

1996 - 1997 Centennial Wireless- Battle Creek, MI


The Calhoun Child Abuse/Neglect Prevention Council (CAN) - Board of Directors, since 2011

Volunteer Community Kitchen (VCK) - Committee Member and Volunteer, since 2011

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