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Customer Service Engineer

Tacoma, Washington, United States
October 31, 2016

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Milton James Woodward JR

**** **** ****** ***** **** Fife, WA. 98424 Cell: 253-***-****




I am a Voice and Data professional with more than 10 years of leadership and training to build and direct a team through effective management and motivation. Extensive background in tactical radios focused on HF, UHF, LOS, SATCOM/TACSAT, BFT and FBCB2. Over three years of training and operating experience with the Stryker Light Armored (LAV) Vehicle both CONUS and OCONUS. Capable of communicating complex technologies in ways that are easily understood as well as briefing at all levels of leadership.

•Windows XP/Vista/7 Enterprise

•MS Office (Word, Excel, Outlook, PowerPoint, Lync)

•LANDesk Management Console

•TIA/EIA Standardized


•Cisco VPN

•FTP Client

•IASO Certified

•COMSEC Certified

Professional Experience

IT Project Coordinator – Savers Inc. Renton, WA March 2014 – Present

Supporting Savers Inc. by providing vendor coordination services for retail technology systems and data network needs for retail stores, field and corporate personnel. Operating and maintaining voice communications and network connectivity while providing guidance, control and time management with vendors at all levels.

Coordinate efforts on procurement, implementation and restoration of services in emergencies; assist the internal helpdesk on second and third level support issues related to retail systems.

Work with vendors to repair data and telecommunications cabling infrastructure, phone equipment, music and paging systems, structured wiring and network issues.

Coordinate store opening and closing projects for IT including floor plan review, voice and data cabling, phone system installation, WAN connectivity, register and credit card terminal installations.

Provide on-site support for grand-openings of stores, including but not limited to; telecommunications equipment, IP devices and networking equipment.

Voice and Data Technician – PowerCom Inc. Bothell, WA November 2012 – January 2014

Established infrastructures for voice and data network communication with known companies such as Starbucks, Sears, New York Life, Bank of America, Washington State school districts and Home Depot. Achieved the outcome by running, pulling, terminating, splicing cables and installing telecommunications and networking equipment such as routers, switches, power supplies and patch panels.

Specialized in cable installation to include but not limited to; CAT3, CAT5, CAT6, copper and fiber optic for voice and data networks.

Managed all on site installation, repair, maintenance, troubleshot voice and data systems down to the root cause and performed repairs with minimal customer downtime or site operation disruption.

Educated customers on New Equipment Training (NET) informing them of issues they may experience and the necessary corrective actions of those issues.

Submitted timely and accurate completion of paperwork including field service reports, time cards and expense reports.

Senior Regional Field Engineer – PKMM Inc. Lacey, WA August 2011 – July 2013

Provided communications and wireless networking technical expertise, engineering analysis with the ability to identify and solve problems within these broad spectrums of technology areas: RF engineering, link analysis, antenna performance, digital signal processing and multiple access techniques in support of Operation Iraqi Freedom VII under the Department of Defense (DOD) for both CONUS and OCONUS.

Maintained C-RAM (Counter-Rocket Artillery Mortar) early warning system by performing preventive and corrective maintenance on the LCMR (Light-weight Counter Mortar Radar), WAVES (Wireless Audio Visual Early-Warning System), AMDWS (Air and Missile Defense Work Station), FAAD (Forward Area Air Defense) and C-NET (C-RAM Network) Command and Control systems.

Provided communications and wireless networking technical expertise for the Base Defense Operations Center (BDOC) Commander and all other assets within the BDOC.

Conducted site surveys and preparation of site emplacement for broadcast systems and set-up of the C- RAM computers systems in the BDOC and strategic areas throughout combat zones.

Reported to Army and civilian executive level staff members on all C-RAM incidents and threats involving enemy combatant activity.

Signal Systems Support Specialist – Government/Military - US Army JBLM, WA June 2005 – July 2011

Successfully maintained, planned and coordinated the installation of tactical radios which included the following: AN/PSC-5 Portable Tactical Satellite Radio (TACSAT), AN/PRC-148 Multi Band Inter-Intra Team Radio (MBITR), Enhanced Position Location and Reporting System (EPLRS), Blue Force Tracker (BFT), Force XXI Battle Command Brigade-and-Below (FBCB2) and all variants of the RT-1523 Advanced System Improvement Program Radio (ASIP).

Designated as the primary M1132 ESV Stryker driver for the 38th Combat Engineer Company Commander under 4th BDE 2nd ID Stryker Brigade Combat Team (SBCT) both CONUS and OCONUS, with over three years of training and operating experience of the M1132 ESV Stryker.

Responsible for the serviceability, maintenance and accountability of the M1132 ESV Stryker and all Basic Issue Items (BII) equipment for that vehicle.

Successfully managed over $500,000 worth of highly sensitive equipment with zero loss during numerous field training mission exercise environments and one combat deployment during Operation Iraqi Freedom VII.

New Equipment Training (NET) instructor for all Stryker drivers primarily for all tactical communications equipment while assigned to the 38th Combat Engineer Company.

Installed and configured Blue Force Tracker (BFT) and Force XXI Battle Command Brigade and Below (FBCB2) platforms on all variants of the HMMWV and specifically the Stryker M1132 Engineer Squad Vehicle.

Developed COMSEC and SATCOM Standard Operating Procedures, course lesson plans and troubleshooting manuals for Brigade and Task Force level operations for less experienced users.


DeVry University Computer Information Systems, Federal Way, WA.

Henry H. Lind Non-Commissioned Officer Academy, JBLM, WA. - Specific concentration in leadership, standards of discipline as a Non-Commissioned Officer, managerial communications, quality management and team building.

Advanced Individual Training, Fort Gordon, GA. - Specific concentration in Signal Communications as a Signal Support Systems Specialist, direct principles of military training for High Frequency Radios, Ultra-High Frequency Radios and Satellite Communication.

United States Army Basic Combat Training, Fort Benning, GA. - Specific concentration in Army discipline, military customs and courtesies, military standards and procedures.

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